Super easy experience. Quote for a tankless water heater one day and instalation less than a week…read morelater. The guys showed up on time and cleaned up nicely. Would recommend to family/friends without hesitation.

Service was great and repaired broken parts. I would recommend them in the future..technicians were…read morefriendly and neat

Sam and his crew replaced our furnace and ac, 2 days completely done. They cleaned up after…read morethemselves. Later, when we thought the blower was loud, Sam responded immediately. He came over as soon as possible and adjusted the speed. Everything is working great.

Set up looked good, ductwork look good. But if the house is at 80 degrees the best it could do is…read moreget it down to 76 degrees.

Awesome job we are so Happy with our new furnace they did a…read moregreat job very efficient. Explain the process very well very reliable highly highly recommend this company.

Will, with Temperature Experts was quick to respond and resolve our issue ..I would highly…read morerecommend them to friends and family .They were fast and efficient and very affordable we are thankful for there quick and friendly service!!!

I can't say enough about New Era Heating and Cooling! This past Friday, I came home from work to…read morefind the thermostat reading 61 degrees and the weather prediction calling for record freezing temperatures all weekend. My husband reached out to New Era and reported the problem - it was after 5:00 pm and the woman he spoke to took his number and said she'd get back to him. We had little faith that we'd hear anything back, but were surprised to receive a call back within the half hour with the news that John would be over within the next 20 minutes. John was professional, friendly, and went above and beyond. Our furnace was beyond repair (It was 20+ years old), but he somehow got it to partially operate to get us through the weekend. He also assisted in getting our fireplace going so that we would have adequate heat. We made arrangements to purchase a new furnace (at a price that was considerably lower than what we had been quoted by T-Mark a few months earlier) and promised that he would be back first thing Monday morning. He wouldn't accept payment for the service call that night. On Sunday evening we received a phone call from Bev who was calling to check on us, and to confirm that John would be over at 9:00 am on Monday. We had about a foot of snow that fell overnight and my husband and boys were out shoveling at about 8:00 am when John arrived. Rather than leave and come back an hour later, or sit in his warm truck, he asked if they had an extra shovel and helped them clear the driveway! John got quickly to work removing our old furnace and installing the new one - he also replaced the humidifier filter and made sure that everything was operating correctly. While i pray that we won't have another heating issue anytime soon, I intend to contact New Era again in the spring to replace our AC unit. I would also wholeheartedly recommend them to anyone else with an HVAC need!

We were lucky to have this family owned, New Era Heating & Cooling install our air conditioner in…read morethe middle of a heat wave. Our dog has a condition that requires cool air at all times and these wonderful people arranged to make that happen! We want to thank them for an excellent job! Tom, Darbi and Abby our Lab

Came in and diagnosed a lot of our issues but they never got back to us with an estimate to fix…read morethem. All of my messages asking about the estimate were marked "read" but not responded to for now almost two weeks. Sucks but it is what it is. Edit: To respond to the reply from the business owner (because I'm will come with receipts), we called because it was 52 degrees and dropping in our house where we have animals. The furnace was running but not working. The guy came and told us to take up the carpet the seller placed over a vent that was causing our furnace to overheat and it started heating up immediately. And as for the state of our house, we did have numerous piles of boxes as we had just moved in a few days previous. Insinuating we're messy or something was extremely unprofessional and rude. Also I attached a picture of the time he offered us that was 4-6pm, he makes it sound like they came out at 8pm to fix it. I already messaged him privately telling him if he had come to me and told me he thought three stars was more fair I would have changed it but after that response he earned a one star. Edit 2: I did want to point out one last thing, even if we hadn't just moved in and we were just box hoarders or something it's a really awful mindset to have that we don't deserve y'all to come out and fix our heating when it's close to or in the negatives outside. I truly hope you can treat people with more kindness.

Furnace started malfunctioning on a Saturday night, Joel was very responsive and helped diagnosis…read morethe issue. Arrived at scheduled time, repaired furnace, and provided insight on my future upgrade queries. Pricing was upfront and reasonable.

These guys are the best. I used them at our house, first to repair a trunk vent that had fallen and…read morethat they fixed for a quarter of the price of everyone else, and then to install a new furnace and AC, which they again did an amazing job with at a much lower price than other quotes. We also just had them replace an old AC at my dad's house and their price was $2000 cheaper than T-Mark and with a better unit. They're always friendly, fast, and do a great job of cleaning up when they finish...I can't recommend them enough.

It was an emergency, no heat on a freezing day. Called and left message and was called back pretty…read moresoon. The guy was able to come out same day in the evening. Took only about 30 mins to come over. Was able to figure out the issue pretty fast and now just waiting on the parts that is needed to do the work. Very courteous guy and responsive. Will for sure be contacting them again when anything else that is needed for heating and cooling.

Larry was easy to work with, was able to provide a reliable quote electronically via text messaging…read morewith pics, showed up on time, at an okay price. I had a new utility tub and faucet installed aling with several shutoff valves. He was done in about 3 hours. Would hire again.

Top notch! Responds quickly, and does a fantastic job. My go to person! And price is reasonable.read more

This guy keeps rebranding because he is a flake. Kind of felt bad for the guy at the time has a ton…read moreof anxiety and wouldn't get me the estimate he promised would be quick. I told him just let me know a number it's not that serious. He finally got back to me and his girlfriend's son showed up with him with a massive confederate flag belt buckle I thought it was odd. Bought them lunch. They didn't finish that day because of a bunch of reasons he told me (over sharers are normally lying). He is a squirrelly guy, lacks eye contact. So he tells me he needs more money to finish the job because it was more than he thought. When they come back the following day, I asked him to show me what was more than he thought. He freaks out storms out the house leaving some of his tools lol. Later texts me threats that I should be careful. I still have his tools they work great. Thanks Eric. You going to threaten the wrong guy and they going to go on the offensive one of these days. The next electrician, I hired new Eric, and he said that he used to bully people at another company he worked at and then he was a hot head. Take a deep breath, thanks for the tools still work great!

Terrible Terrible service he was suppose to install my generator and update my electric. He did not…read moredo my electrical work. He hooked up my generator i stupidly paid him thinking the job would be done. . I had to leave he showed up 4 hours late told me he would finish up the Job then called me said he had to come in the morning never showed won't answer my phone calls. He was recommend by family. I paid for a new battery which he installed any old battery that didn't work i had to have someone else come fix the job. Had to buy a new battery He's a total loser