The following Email was sent to Precision Garage Door Services on 4/12/2025 The Company I am speaking about is in the County of Riverside CA. I, the owner/resident/customer and I live in Apple Valley, San Bernadino County, CA USA.
I did not see anywhere on their or your websites to leave customer testimonials, I want to leave a very dissatisfied experience I had using their services on my garage door. The company I used for these services (which is one of your affiliated companies) was Precision Garage Door Services. Please direct me to where I can leave a comment on this company or get this to someone in charge! My Email address is bearswaste@gmail.com
I want to tell you how dissatisfied and disgruntled I am with Precision Garage Door Services. I called your/their company requesting a repair of one of the cables attached to a spool that is attached to the bottom of the door to a spool on the top-side of the door. When your service man came out he quoted me over $1,000.00 to replace everything on the door when it wasn't required. I have to hand it to him, he was a good salesman! I mistakenly thought, based on your good reputation that I was dealing with a reputable company that wouldn't take advantage of me! I was wrong! yes, I have to agree that he was willing to get the price down to $860.00 but that was much more than I expected to repair/replace the cable (the only thing that was required! I called another company who told me, based on my thorough explanation of the problem (being in the construction business my whole life), they said that as long as everything was okay with the rest of the equipment (which it was) they would only charge a maximum of $125.00 to repair/replace the cable.
When I went back to tell him to stop work, he said he had already done so much of the work and had would have to charge me for his labor and materials that the price at that point would be around $600.00. since it was that price, it didn't make much sense to stop the work at that point and go with the company for the repairs at a MUCH LOWER COST!!! I felt like I was being roped in to your company at that point!!! While I talking with the other company, they said that this scenario had happened to several of their would-be customers. I felt totally violated and taken to the cleaners!!! In conclusion, I will now make it my mission to make anyone and everyone know how your company treats your customers, how you deceive them and how you don't make restitution once the dissatisfaction was made. My being in the business for so long I know how valuable word of mouth can take away or bring in new or repeat customers. Even though you display many positive customer opinions on your web page, I have noticed that no one has anything but positive opinions of how they were treated. It seems to me that you should also post the negative one's as well. I can tell how deceiving that practice is because there is nowhere on your website for customers to give their opinions and show that all of the opinions and referrals cannot be deleted or altered once they are given the chance to reply whether their opinions are positive or negative!!! As I am retired, I have much time to make my voice heard. Hey maybe it would make sense to come over there and picket your business. Not a bad idea, huh?
Sincerely,
Tim Ferguson read more