This is actually the second time I've used "Your Garage Door Guy." A while ago my garage was having issues due to a "love tap" from my car. A tech came by and we settled on putting a couple of support beams to strengthen the garage. (I chose this option because of financial reasons at the time). Fast forward a couple of years, and the band-aid was no longer working, and it was time to get the entire system replaced.
I called them back and spoke with Jason, the owner. I was glad that he immediately answered the phone, but what impressed me the most is his excellent communication! I texted (which was appreciated) him some pictures and dimensions, and he immediately set up an appointment with me for the next day. I told him that I had to work at 9am, so he arranged it so that the technician would be there at 8:30.
Daniel, the tech, gave me a heads up about his arrival. I told him to just open the side door to the garage and start working. He did that, and I met him as I was leaving for work. Super nice and trustworthy guy! He did his work while I was at work, and left the remote and paperwork inside the garage. This shows how reputable these guys are when you can trust them to do the work when I'm not even at home!
When I got home, I was THRILLED! I got a 2" insulated garage door with windows. It is beautiful! Also got an updated motor because mine was about 20 years old. I texted Jason because I was upset that it was so quiet. (I like my appliances loud and brash so I know that they are working). Plus, now I can't annoy my upstairs tenant every time I open the garage! (Hopefully readers will sense my sarcasm). I feel like the garage door is stronger than many of my inside walls. I resisted the urge to call all of my friends and have a "garage door warming party." Was also briefly toying with the idea of installing a ceiling fan, moving into the garage, and renting out the master bedroom... but no.
Through this process, I told both Jason and Daniel that I wanted to tint the windows because my garage faces the West and gets super hot during the summer. They both said that the tint would significantly reduce the heat, and they said to get the tint from Auto Zone and do it myself. I did that, and sent Jason a text to see if the windows were single or double pane. He immediately responded, and even called me to make sure I was doing things correctly. He was super supportive of my decision for doing it myself, instead of paying the $360 to have their people do it. Big thanks for Jason and Daniel for being awesome and looking after the customers best interest!
All in all, I am very happy with this investment, and would gladly recommend them to anyone who needs a new garage. I would also say, go with the best quality, (which I should have done a few years ago, instead of the "band-aid"). It's kind of funny, when you go to work and start bragging about your new garage door! As you can probably tell, I am super stoked about them and their product, hence the small book that I just wrote. I just wish my friends were like Jason who gets back to you immediately, is very helpful, and has communicative skills bar none!
Thanks again,
Eric.
I am so elated about their customer service and product, that I feel like leaving my phone number as a reference, but that's probably not the wisest thing to do. But do email me on Yelp if you need any more reassurance about Your Garage Door Guy! read more