AVOID THIS COMPANY LIKE THE PLAGUE! 1 star because I can't…read moreleave ZERO. We hired Best Door & Window on October 18, 2024, to replace one broken window in our home for $2,749.47. We paid half upfront, with installation scheduled between November 25 and December 6, 2024. Reasonable enough--except we heard nothing after signing the contract. On November 26, 2024, I reached out to the sales rep I had been in contact with (unaware he was let go) to ask for an update, since winter was approaching and this was a broken window in our son's room. On December 3, 2024, they finally called to inform me the window hadn't even arrived yet and blamed the lack of communication on the fired rep--despite claiming they had access to his emails the entire time. Apparently, keeping a paying customer informed was just too much effort. Fast forward to December 23, 2024--installation day. The workmanship? Wow. We ended up with: -Broken solid wood trim -Cracked siding -A damaged window sill -Caulking that looked like a toddler applied it with a glue stick We emailed Alan, the owner, on December 26, 2024, to raise our concerns. His "solution"? Pass it off to his employees, offer a laughable $374 discount, or send his crew back to "fix" the disaster. Spoiler alert: $374 wouldn't even cover hiring a real contractor to fix this mess. But since the contract required us to give them a chance to make it right, we reluctantly agreed. After ongoing communication a repair was scheduled for January 15, 2025, but postponed to January 17 due to weather. Dan, an employee, showed up with another worker. Dan was professional and actually the only one to apologize throughout this ordeal. He addressed the exterior issues as best he could (except for the cracked siding), but the interior was another story. The result? -Sloppy caulking was scraped off, taking a layer of wood with it. -The broken trim was not replaced--just pushed closer to "hide" the gap. -The window sill remained damaged. -Caulking was still uneven and messy. We contacted Alan again on January 18, 2025, to express our continued disappointment. On January 20, 2025, Alan responded by denying responsibility for the broken trim, claiming it was already damaged before their work, and insisting the matter was "concluded." He demanded we pay the remaining balance and threatened late fees and collections, ending his email with: "We consider this matter closed and will not be responding to any further communication from you." If that wasn't bad enough--we sent a certified letter on January 22, 2025, formally notifying them of the unresolved defects and that we would not pay the balance until the issues were fixed. It was delivered on February 5, 2025. No response. But guess what? Alan wasted no time putting a frivolous lien on our home the next day for non-payment. And the cherry on top? The window itself isn't even functional! Our kids, including the one whose room it's in, can barely open it past 8 inches--and that requires all their strength. I can barely budge it myself using my full body weight. Of course, Alan was informed of this too. And surprise, surprise--radio silence. It's truly a masterpiece of crap craftsmanship. Do yourself a favor: RUN, don't walk, away from Best Door & Window. If you enjoy paying top dollar for poor service, damaged property, and a side of arrogance, go ahead and give them a call. Otherwise, save yourself the headache and money go literally ANYWHERE else. If you still feel so inclined to go with this company take 300 before photos of your windows inside and out.

Most businesses stand behind their work and products they install. I wanted to share this in this…read moretown bc we all have some wind here. I don't like posting about companies but I don't want this happening to anyone else. I purchased windows from Best Door and Window in Huntsville. The windows are supposedly one of their best rated for wind. At 18 mph + west winds, the wind coming through these windows is horrendous. Home Guard Innovations Double Hung vinyl windows. Alan Ocheltree promised my husband and I these windows will not give us any problems. They have been here multiple times. They have been unable to determine why wind is coming in. They also contacted the manufacturer. This was the END of Alan's (Best Door)email to me this morning. In the meantime the wind is still a serious problem with west winds. Just wanted to make those in windy areas, aware of this. I posted this in Belle center, Kenton and Logan also. This company has several people stating the same thing I am. Buyer beware unfortunately. Several in these groups have had similar issues. Attorney General and BBB informed. "Our involvement with this matter has concluded and I won't be responding to any further communications." Per Alan Ocheltree. The below pictures are how I had to remedy the wind coming into the bedrooms. I used mortite caulk cord to stop the wind.