There's 3 things that stood out to me about everyone I interacted with at E&R Automotive…read more 1. They all spoke to me like a human being, not a robot regurgitating a script. This made me feel like they actually cared about the specifics of my vehicle, not just a sheet of repairs to check off. 2. They were honest. Before I brought my vehicle in, I had called with questions about it first and a quote. As with any mechanic, they need to see the vehicle and run their diagnostic before giving an official quote but I knew a general idea of the repair so I was asking around to see what different mechanics charge for their labor rate per hour. I liked E&R enough to called them back but was given a different hourly rate from the first phone call. Without hesitation, the employee very genuinely and respectively said they would honor the first rate I was quoted. 3. When Eddie called me with the quote after the diagnostic and when I picked my vehicle up, he educated me!! He explained to me and taught me what the problem was and how that happens on different vehicles. He had already earned my trust but this just emphasized more so that he and his employees are trustworthy. Everyone I interacted here was respectful. The quality of work on the vehicle was exceptional. I could tell they were very thorough and tested the vehicle well after they made the repair to ensure it was fixed and there were no more leaks. I had taken it to the dealer before I took it to E&R and E&R saved me! I really just can't say enough good things about E&R Automotive, highly recommend!

Very responsive. I had my car in and back the next day. I had questions and they were patient with…read moreme making sure all of my questions and concerns were addressed. I will use these guys again for sure!

My car needed some urgent repairs, and they got me in and out faster than I expected. The team was…read moreincredibly friendly, professional, and gave me a fair price. I live on the other side of town but that doesn't matter. I'll definitely be coming back for any future needs and highly recommend this place to anyone looking for reliable and fast service!

Took my car to them they kept it for 2 months didn't do a dam thing for ac job they couldn't find…read morethe problem so they said they took it to "a guy" he said it was the ac control module said they ordered it from eBay charged me 700 dollars for nothing car exactly the same keeps burning compressors out complete crooks stay away and this was the second time they charged for the job the first time the compressor burnt out in 2weeks cause they couldn't fix it exactly what he told me !

My Top 3: 1. No diagnostic fee!!!…read more2. Extremely thorough! 3. Fast service! My window gears were broken and I could not roll my windows up. I called three different auto shops & they couldn't see me the next day. I am so happy that I found this hidden gem. The staff was really friendly & looked through everything in my car. They checked my air filter & made sure to clean any parts that may be clogged with bugs like my radiator. I love the way they show me what's wrong with my car and they patiently explain what wrong & right looks like. I 100% recommend going here! Plus no diagnostic fee!!!! Also, they have wifi so I was able to do work while waiting for my car to be finished. The location is quite breezy so it's not uncomfortable to wait there.

Not only were Nature and Carlos honest, friendly and knew what they were doing, they were my…read morefamilies life savers. We were visiting family from out of town, and I over filled my ac system, and it stopped working in 105 degree weather. It was 4th of July weekend and mechanics were stacked up. I called and spoke with Nature and shared what issue I was having, and he assured me he could fix it right away and did. AC is cold and everything working great!!! I will definitely come back as I come through El Paso often. Go see Nature and Carlos and ask for the "Bread Man"!!! Thank you

Brought my car here for its first oil change, met the owner who's a jolly gentleman with a warm…read moresmile. They are up front with prices, services, and updates on the progress of your vehicle. While I was waiting for my car, a family came in to get realignment work done. Jays was honest about the shop's equipment being unable to accommodate their vehicle but was very helpful in helping them find a shop that would be able to help that family. My oil change went quick, easy, and painless. I will definitely be a returning customer.

I'm 70 years old and this might be the best shop I have ever encountered. Always very professional…read moreservice and they will NEVER try and hook you for unneeded repairs. I've been in El Paso for three years now, and I will NOT take my 2001 Chevy Silverado or my 2010 Chevy HHR ANYWHERE else (other than just an oil change). My latest experience was on 5/1/25. I tried to replace the power window motor on my Silverado by myself. Big mistake. Once I got the door apart I realized that it was a MUCH more complex job than I expected. I talked to Rick on the phone and he said, "we'll use your part and complete it for you." They did, and I was shocked when I got the bill: $95!! I was expecting at least $300 labor to complete this job. IF YOU WANT HONEST AND PROFESSIONAL SERVICE, don't look further. Jay's Automotive on Alameda in El Paso will treat you right.

Communication at the beginning was great. Bought part that was recommended by Kevin off of eBay…read more then when trying to set up the appointment Gentlemen never showed up. Sent a text, never responded. No show on appointment. Never responded back. Also no other reviews on profile. Not sure why? Update 7/22 tried to get the part that Kevin approved to replace on my car elsewhere and it's not the right fit. .

Great work !!! Wasn't sure my car was going to get fixed due to part and store not having it…read more Showed up with part and a day early to get job done. Thoroughly impressed for Iv only been in el also for almost a month. A very respectable business owner. Also loved he did the work with his son and his son did all the talking. Of course Kevin was there for a little clean up but all in all a great experience.

Horizon tires in horizon TX is a total rip off. Do not go here. They did not seem to have…read moreknowledge on how to fix our truck. Kept saying it will be fixed well 5 days later and $2800.00 dollars later it still would not start. We are stranded for 5 days it was horrible.

Just over a month ago, I was moving from El Paso to the Dallas area. As I fueled my gas tank, I…read morenoticed a roofing nail on the side wall of my tire. I went to Horizon Tire Shop and was very pleased with the service and speed that their team displayed. In a short time, I was back on the road with safe tires and still on schedule. If I was still in El Paso, Horizon Tire Shop would be my go-to place for tire services.

The communication is amazing with clear details of what to expect! Prompt responses and the ability…read moreto bring my own parts really puts this shop above the rest.

Donald the owner and his staff are always friendly and answer any questions that I have, very…read moreknowledgeable crew. Great reliable work. I recommend for auto service and auto upgrades/tunes.

Daniel was very helpful. He answered all my question and kept me up to date on my vehicle. I will…read moredefinitely bring my vehicle back if I need other services.

Don't answer calls and try to take you for every penny. Avoid this establishment. Tried to hold my…read morebrother-in-laws vehicle for multiple weeks without telling him when he would get it back or when the part they supposedly "ordered" would come in