They came within the scheduled time window and completed the work promptly and with courtesy. My…read moreonly quibble is that they are pricey.

Sam thank you for coming out to my house last night. I appreciate your honesty and support with my…read morepluming situation.

I gave Thornton and grooms a second chance to complete my AC inspection. They arrived as scheduled,…read moreI was the first call of the day the service man, Kyle was thorough and provided me with a step-by-step analysis of my AC. I decided to sign up for the yearly service plan, because of the quality services that I receive from Kyle. My original assessment of Thornton grooms was a one star, but I've upgraded it to a five star based on this appointment that I had today. The only thing that I could recommend for future appointments is that Thornton and grooms provide a two hour window for serviceman to come out. Otherwise, I can highly recommend this company.

Very disappointed with Thornton & Grooms Plumbing…read more My elderly parents had previously used this company to unclog their main drain for about $100. This time, the technician arrived with a smaller machine that he admitted could not do the job. Instead of being upfront, the company tried to charge them $670 to "come back the next day with a bigger machine." This felt like a bait-and-switch tactic. When I called to speak with a supervisor, I was refused and told the customer service rep could "handle it." Rather than making things right or helping my parents with their plumbing issue, the company simply canceled the job and refunded the money, leaving my parents still without a working drain. While I appreciate the refund, the lack of transparency, poor customer service, and treatment of elderly customers is concerning. I would not recommend this company.

I found this business on here for my sister's urgent plumbing issue. Eric replied quickly and was…read moreable to come out on the weekend! He identified and fixed the problem fast, and pricing was reasonable. Thank you so much for excellent, quick service! Grateful for you.

Fast service. Good prices. And great communication. Call Eric for your needs! He even found other…read moreissues that could pop up and fixed those fast as well.

The initial install of our Navien tankless water heater was great. Very professional and clean…read moreinstall. I'm now trying to get a general service completed on the unit. Tried reaching him many times through email, text and phone but no response.

10/14/2021 Eric installed our new Navien combi boiler. Very…read moreprofessional it looks great. Came on time and pricing was competitive. Answered all our questions. Very experienced and he is the top Navien dealer in the area. Navien calls on him to do the warranty work in the area. Jim

In 0° degree weather Kevin came out and saved the night and then the next day with Ryan (his…read moreco-worker) Considerate, respectful, knew what needed to be done with my old pipes leaking, and did an excellent job. The peace of mind knowing that the job is well done, Livonia Water & Sewer came out to help turn off water (my old valve wouldn't work) then ok'd the work, turned my water back on. The affordable cost, and quick action of everyone involved was a God send! Thank you Kevin & Ryan @ iplumbplumbingcompany.com

Kevin contacted me immediately on Sunday evening once I put-up my project. He is very responsive,…read moreknowledgeable, punctual and quick. He spoke with me on call, collected pictures of the issue, and came prepared with tools and plan to complete my project in one visit! He analyzes the root cause and repairs only what is necessary. Reasonable pricing, efficient. I highly recommend iplumb.

Don't bother with this guy, he ghosted me after having his nephew attempt to replace a few shower…read moreand sink fixtures and then had the audacity to never show up to fix my leaking shower drain which was done half-assed. He never completed the job for me and I had to hire a handyman to help me finish the job. Thanks for taking my money and never getting back to me, jerk.

Lee was here on time. Went straight to work and fixed both toilets . He had the parts on his…read moretruck and installed them quickly. He was very nice and we are very satisfied with the job he did. Thanks.

such great service, and their store is very nice as well as the employees…read more Will definitely be using them in the future for our heating and cooling needs.

We called D & G when our AC unit went on the fritz. They were very professional and got us cooling…read moreagain very quickly. My brother recently had his furnace go out so I recommended having D & G give him a quote since it sounded to me like the quotes he received were on the high side. D & G went over and supplied a quote that beat the others by a couple thousand for the needed new furnace. I have and would recommend them to anyone needing to receive an estimate, replacement or repairs. Very professional and friendly.

ourplumber, Kyle was great Polite and very efficient in solving our problems. He went out of his…read moreway to make sure we were happy with his work. A+

Egregiously expensive. Clearly the new private equity owners are trying to gouge customers. They…read morealso rescheduled my appointment with only a couple hours notice, so I had to take off work for a second day. I'll never use them again

So here's the scoop--several years ago we had another company come out and replace our pipes in our…read moreold house. They did a good job but when I asked them about some follow up work, most notably the stack drain in our home (which was beginning to rust where it takes an 90 degree turn) the guy who did the work (not the initial guy we worked with over there) quoted us a really high number for the repair and basically instilled the fear of God in us re: the job (e.g, it's going to go any minute now, it's going to take tearing apart your kitchen to get to this stack, it's going to cost a scary amount of money, etc). Needless to say, as first time homeowners my husband and I were pretty terrified and didn't have the money or the energy to deal with demos, renovations of our kitchen, etc. So we did what any normal person would do in this scenario--we ignored it! And so we basically pretended the problem didn't exist for 2.5 years, all the while holding our breath that this thing was going to leak at any moment. Finally, I got so nervous about this that I decided to be brave and get a second opinion so I sent the awesome folks at Lenox a message here through Yelp (via the new "get a quote" function. Try it, it's awesome!) to just see what they had to say and through messages we set up a time today for them to come by and take a look. I'm SO glad we did this. Chris came promptly at 1pm (we were given a window of 1-3pm) and took a look. And praise be, he told us the problem was not that bad and we had several more years in it before we really need to do it (the complete opposite of the other guy who was trying to get us to commit to a multi thousand dollar job in a matter of months). He told us he'd recommend that we wait a bit longer and replace it when we plan on doing some other home renovations (which we've been talking about doing in the next few years anyway). He said they'd be happy to do it for us if we wanted but it wasn't really necessary yet so why rush it and do demo twice if we don't need to. Basically he really put our fears at ease and gave us a more workable timeline, which made is so much less stressed about it. What I really loved, though, was how complimentary he was about our house and how he didn't seem phased by the job itself. We've had so many contractors, plumbers, etc, give us a hard time re: our nearly century old home and complain about how much extra work these types of jobs are. The previous plumber who did the pipe replacement just moaned the entire time about the job (I'm beginning to think he didn't want to do the job which was why he made it sound so terrible). Not Chris, he loved the character within our home and seemed really supportive of making sure we do it the right way to keep the integrity of the home intact. So so grateful! So we've decided to hold off on that job for a bit longer. But in the meantime I did ask him about a leaky faucet we have in the basement bathroom sink. He took a look and is going to email me a few quotes with two options: replacing the faucet altogether and just repairing it. We'll have them come out soon to work on it and I'll update the review once this is done but I have full confidence they'll do a great job.

My fiancé was quoted a price of $216 by Patrick to replace a bathroom vanity. In the meantime,…read morewater lines broke and wanted to hire this business to repair all plumbing issues. Calls were met with indecisiveness and skittishness; they never came back to finish the job.

Hottest day in summer and the AC goes out. Called up and they had a technician over within an hour…read more My AC was clogged with cottonwood and the tech cleaned it out and replaced the capacitor. Super quick, very friendly and back in business in no time. Thanks again

"Day & Night": best describes this family run business, because we have used their service and…read moreskills reliably for over 20 + years -and literally, day or night, they have faithfully taken care of our heating and cooling service needs. We have an old gas fired boiler that dates back to the 1950's, serving 14 radiators at our house. The unit works beautifully and they are as proud to keep it going strong as I am of their dependable service, keeping it maintained and always leaving me with the same comment "when you need to replace it we'll let you know "and that's been the case for over 20 years!" Truly, these guys know what they are doing : They take the time to explain with care and respect for property. I would welcome them and trust them in our home honestly..."Day & NIght" Hands down....the best! 5 Plus stars!