2 and one half hours late. I canceled. The owner, Lonnie, then brings up my deceased husband. He…read moreknew he passed away recently. Who does this....

I worked in a building that had a bad case of cock roaches and Lonnie and his team came in and took…read morecare of the problem. Tenants were pleased! I give a very strong recommendation! Prices are very reasonable! You Rock!!

Can you tell you how HAPPY I am to not wipe up mouse $h!t on a weekly basis anymore???…read more I'm a huge animal lover married to a vegetarian, so when hubs and I discovered mice in the house, we tried to deal with the problem the way us Madison tree-huggers do: by using live traps and some "alternative methods" we found online. Maybe they're called alternative methods because they're the alternative to effective methods? Hmmmm....maybe cedar shavings and peppermint-oil-soaked cotton balls aren't solid pest control? After literally YEARS with no luck whatsoever, hubs & I finally caved and got professional help. I wish I would've made this call about 4 years ago! I chose this company because it's a local family business, not a huge corporate chain. I also liked that they have a female technician. It means A LOT to me because I work in a male-dominated, very dirty job, and society needs to see more women in these roles. When I called Kwik Kill they were very polite offered to come out the very next day. Bonus points right there. They gave me a very accurate estimate over the phone (another bonus) and arrived in a normal looking hatchback vehicle (BIG bonus). I mention the car because I was a little worried that they'd pull up in a huge flashy van with either a big, bold logo on all the sides, or big mouse ears or 3-D bugs glued to the roof which would inform the entire neighborhood that we have a serious mouse problem. ;D Big sigh of relief there! Our dogs are notorious for catching rodents, plus we have a lot of hawks and owls in our neighborhood. Naturally I was very concerned when I learned that poison was going to be used. Kwik Kill explained that the dogs or other predators would have to eat a significant number of poisoned mice to cause any harm to them, which put me at ease. They explained how it works using SCIENCE & FACTS, not "Eh, don't worry about it." (More bonus points!) They also didn't use snap traps or glue traps, which are particularly cruel and inhumane. Our technician placed the bait boxes in areas where our dogs had zero chance of getting at them. (More bonus points.) Then the tech filled in all the holes around the foundation where a mouse could squeeze into the house. He gave us some info like what NOT to put in our bird feeders. Like I said, we love wild animals...when they're outside. A few days after setting up the bait boxes, we didn't see ANY sign of mice whatsoever. Not only do I not have to wipe up mouse $h!t on a weekly basis, but I also don't have to hide the butter in the toaster oven anymore! I feel THAT confident leaving it on the counter! The worst part of the experience was dealing with the smell that followed. I blame myself and hubs for waiting too long to get professional help. Like I said, we should've called Kwik Kill years ago. Before we called we were catching between 1-4 mice at a time in our live trap, so that's on US for allowing things to get out of hand. Thankfully the smell was kept in the basement, where we only go to do laundry. Hubs & I went through everything looking for the nest/bodies. We only found 2 dried-out dead mice. Just to be on the safe side, we threw them in the trash so that neighborhood hawks wouldn't eat them. Even after all that, the smell was still present a couple days later, even with the air purifier running. Then, like music to my ears, Kwik Kill called to schedule a follow up. I'd completely forgotten that they were going to do that! When Breanna came out to check the traps, I mentioned that we couldn't find any more mice but that the smell was so strong that the air purifier couldn't get rid of it 100%. She explained that the dead mice might be inside or behind our insulation and that's why we couldn't find more. She also said we shouldn't be tearing through fiberglass anyway. I completely agreed with her expert & professional opinion. I work in the building trades and fiberglass is NOT fun to deal with! The 2 mice we found were dried out, meaning no fluids oozing into woodwork, etc. If our issue was with rats, squirrels, or anything larger, I'd suit up and dig through the fiberglass to protect my home. Breanna assured me that the smell would start to go away soon, but in the meantime she set up odor neutralizers, which started to work immediately. I'm not exaggerating-it was like night and day difference! In hindsight I should've called them about this sooner. And because some people can be sensitive to smells, Breanna had the foresight to ask if I was okay with the smell before arranging the odor neutralizers. OMG!!! Could I rave any MORE about how wonderful this family-owned, female-empowering, local business is??? Probably, but I'm hungry and want to make some toast. I'm going to use butter on it...butter that's been sitting untouched on the counter.

Called them about a Yellow Jackets nest, where the little bastard's were getting into my basement…read morethrough the foundation. They killed them, and explained that some larvae may find its way into the house when it hatches. They were efficient, on-time, and pro-active (I would have called again had they not mentioned the larvae). My house is Yellow Jacket free, and the hole has been patched.

Very professional and courteous service! I recommend this company and the service technicianread more

Kwik kill is a great pest elimination company. Very thorough and clean. We use them frequently as…read morethe pests start to invade our rock walls and landscaping.

Value is way too high for a quality of work that is extremely low…read more Service is little to none. Still paying for an and issue that was not resolved. They say it's their mission is to guarantee they solve your pest issue. This is false, they want your money and will do nothing but put you on hold when they don't fix your pest problem.

We had to receive a call-back service after we had an ant invasion. The tech who did the follow-up…read morewas very personable and thorough and explained every thing he was oing to help solve the problem, however when I sked what chemical he was using he said "I'm not supposed to tell you", When I reminded him that I am also a licensed Category 3 Turf and Landscape Applicator and there is this issue of DATCP AG 29 regulation that requires customers be informed of the chemical used he then readily complied. My complaint is not with the technician, but rather the convoluted manner in which the after treatment report is prepared and sent by email, but in order for the customer to access this date, after receiving a message it is available (being sent by the tech sitting his truck in your driveway...heaven forbid actually handing the customer a printed copy) it is then necessary for the customer to enter his account (and remember a little used password)...why not just send the report in plain text directly to the customer's email address since both the tech and the customer are already accessing it. If you can't remember your password you are directed to ask for a code, which when you receive it then you have to put that into your account access box which then tells you it is the wrong code I did this THREE times, each time getting a different number, and finally gave up until I have to call customer service NOT A VERY FRIENDLY CUSTOMER INTERFACE ORKIN