We had to receive a call-back service after we had an ant invasion. The tech who did the follow-up was very personable and thorough and explained every thing he was oing to help solve the problem, however when I sked what chemical he was using he said "I'm not supposed to tell you", When I reminded him that I am also a licensed Category 3 Turf and Landscape Applicator and there is this issue of DATCP AG 29 regulation that requires customers be informed of the chemical used he then readily complied. My complaint is not with the technician, but rather the convoluted manner in which the after treatment report is prepared and sent by email, but in order for the customer to access this date, after receiving a message it is available (being sent by the tech sitting his truck in your driveway...heaven forbid actually handing the customer a printed copy) it is then necessary for the customer to enter his account (and remember a little used password)...why not just send the report in plain text directly to the customer's email address since both the tech and the customer are already accessing it. If you can't remember your password you are directed to ask for a code, which when you receive it then you have to put that into your account access box which then tells you it is the wrong code I did this THREE times, each time getting a different number, and finally gave up until I have to call customer service NOT A VERY FRIENDLY CUSTOMER INTERFACE ORKIN read more