My daughter took her prom dress out to get some alterations done, had the first fitting and took measurements and left the dress there. There was no estimate on price given so she was instructed to call and request a quote as I was the one paying for the alterations. Over the phone they quoted $80-$100 after being placed on hold to ask the owner. Scheduled a fitting for this Monday (4/25/22). That morning she received a call stating they needed to cancel the appointment due to an emergency with one of their staff members. During that phone call they did not reschedule or make any plan to follow up. My daughter called the next day to schedule a time to come out there days later (4/28/22) after the fitting was over she went to the front desk where the total rang up at $163. After some back and forth, they were able to agree to discount it to $126. She did not pick up the dress, and instead I called to try to step in. I got an employee on the phone and explained the situation, though she didn't seem understand the issue, or my name, or my number, so after sole confusion, a message was left for the manager. The manager did not return the call, so I called back today, only to find out she was there, but to busy to take my call, so we decided to go out in person. Upon arriving, they immediately recognized my daughter and went to go get Roxanne (owner). Roxanne proceeded to tell us that they don't do quotes, and they worked for 5.5 hours on it, so this was the lowest they will go, they are only breaking even. I was then told that I was not welcome back again because of how I treated their staff (explaining the situation, and making multiple calls to reach a resolution )
To Recap:
* Lengthy time for Alterations
* Zero Follow-up
* Poor Leadership
* Bad Customer Service
Horrible business practice, I highly recommend doing business elsewhere. read more