I contacted this company to assist with my moving my personal belongings to my new home. I sent an email to request an estimate, providing details concerning the move. I received an answer from someone named Jackson who explained the company was available for the date I needed. The package consisted of two men, a 24' truck, blankets, shrink wrap, gas, mileage, and furniture assembly for $88 an hour with a 3-hour minimum. Next we determined the time for the move. I wanted to move early as possible however the soonest the movers were available was a 2pm to 4pm timeframe. I agreed to this time and emailed the company to confirm.
My current residence is a split level 2-bedroom townhome. In preparation for the move, I moved every piece of furniture from the 2nd floor of my home. I boxed all my belongings, taped, and labeled each box. I then moved the majority of my things in the garage. The only things left in the house to move was the sofa, a big chair, dresser, television, queen mattress set. I even organized the garage things according to the rooms they would be in the new home.
* On Friday, September 28th, I emailed this Jackson person again to confirm they were still available to move my personal belongings and he wrote back to confirm.
* On Saturday, September 29th at 3:24pm I receive a text message to my cell phone stating the moving job before me was taking longer than expected and they would be late.
* At 5:17pm I received another text message stating they were wrapping up the current job and would be to me soon.
* At 6:31pm I sent a text to check the status their arrival
* At 6:34pm I received a text response stating they were in route.
* The two-man team finally arrived and began moving my things at 7:29pm
* For the first hour, I noticed the following:
o One gentleman constantly on the phone with his children
o A lot of standing around
o Moving one box at a time
* At 8:30pm, I explained to both men that I organized the things in the garage for easy moving and will not be going over the 3-hour requirement. I asked them to take the next 30 mins to load the truck with big pieces of furniture.
* I personally began helping the workers move furniture closer to the truck
* I personally moved items back into the garage that were not able to move
* We left my current location at approximately 9:00pm
* We arrived at the new location approximately 9:15pm
* My belongings were removed from the truck however there was not enough time to connect the washer and dryer nor bed assembly.
* The men finished approximately 10:20pm
* I paid $264 and received my receipt
I had a very organized move. I believe the truck was big enough and there was an acceptable amount of time to move everything. Currently, I have a garage filled with boxes and miscellaneous item which now must be moved. I feel the workers were trying to delay my move in order to run up the clock and the bill. I waited from 2pm to 7:30pm for the two men to arrive only to use additional time to complete the task. I felt like I was taken advantage of and will never use the services nor will I ever recommend this company. read more