THIS PLACE IS PHENOMENAL. the employees are so so so kind to the elders especially one in…read moreparticular i believe his name was Chase Zombo (I believe that's what my father said) he was so kind and respectful to my dad. We need more Chase Zombos is the world.

My dads has lost 25 pounds since moving in here 14 months ago. My parents bought in to the Holmstad…read moreat no small price with their full awareness that my dad has celiac disease. After months of numerous phone calls, face-to-face talks, and visits, they still are serving my dad meals with gluten, knowing he has celiac and that his celiac is cancer-causing. It took an oncologist diagnosis of celiac-aggravated Stage 4 cancer, and threats of legal action to FINALLY get them to comply to serving him gluten free meals. ONLY LIVE HERE IF YOU WANT YOUR LOVED ONE TO MEET A QUICK END.

I am so pleased with this memory care facility…read more Everything is clean....and the CNAs and all staff lead with a smile! they make my mother feel like she is home. These folks understand customer service as well as the complexities of caring for folks with Dementia. I strongly recommend Autumn Leaves to those folks with a loved one who needs quality care. Thanks to Danielle, Stephanie, Dawn, and all of you there. You are a true true blessing. steve.

From the owner: The Reserve at Oswego is a senior living community located in Oswego, Illinois, and offers memory…read morecare for residents diagnosed with Alzheimer's and other forms of dementia. A member of the Frontier Senior Living network of retirement communities, which consists of more than 100 properties across nearly 20 states, the facility provides residents with a variety of attractive amenities and administers memory care through Frontier's renowned Spark™ Lifestyle Program, a Montessori-inspired approach that seeks to enrich the lives of residents.

I love being a part of the Autumn Leaves team! Come in and check us out, we'd love to give you a…read moretour and let you see what we are all about!

From the owner: At Autumn Leaves of Carrollton Assisted Living Memory Care, our sole focus is helping those living…read morewith Alzheimer's and other forms of dementia thrive in an environment that is safe, comfortable, and feels just like home. Our biography-based care honors each resident's unique preferences including culture, hobbies, vocational history, and spiritual life, as well as focusing on their cognitive and physical health. Our memory care community is designed to meet their specific needs wherever they are on their dementia journey. When you choose Autumn Leaves, you become part of our family and our team will be there to support both your loved one and your family every step of the way.

Very good care, knowledgeable staff, helpful administration and good food. You can be flexible with…read moremost services offered. Therefore, you can very much customize your life here. I would recommend living here to anyone looking for supportive/assistive living.

We moved Dad in after Covid precautions were relaxed a bit. We found that minimal help was given…read morewith ADLs like dressing, bathing, light housekeeping and medicine reminders. "They're supposed to be independent," we were told when Dad asked for help making his bed. RN works 40 hr wk, is not there nights/weekends, she does hands on care like bandages, aides not allowed. When touring and signing contract, family was told all staff are in-house employees but aides are mostly outside agency so rotating strangers were providing care who didn't build any bonds with our Dad. Some were caring and wonderful, some were not. (None were abusive.) "Good" activities like going out for lunch or dinner or anywhere are RARE. On Medicaid? $30 left after cable/phone, you can't go unless family pays. So it's mostly the rich kids clique that gets to go places. A HUGE positive is Medicaid residents still get/keep their private rooms, not forced to share a room, and receive exact services and care as the cash payers. Cash pay starts at $5K+/mo for a studio. Our big problem and why we moved Dad out recently- LACK OF PROMISED CARE/ACTIVITIES. We were treated like complainers by apathetic Administrator when we pointed out specific items in Dad's contract not being done. No idea if our issues were ever discussed with nursing director or activity manager but they were never corrected. Dad didn't get twice/week shower, aides spent under 10 mins/day interacting with him, some complained LOUDLY if he'd buzz for a little help standing up from toilet. To their credit, we thought staffing was bare minimum and know CNA turnover is high. Maybe treat them better and pay them more to retain staff? Care was rushed. Calendar activities are a joke, shows many daily options but most are lame worksheets left on door to be done alone. Contract states care and activity plan SPECIFIC to Dad's needs would be written up and followed, which never happened. We were promised (and paying for) stimulating activities and a social life for Dad. He could sit home alone and do nothing for free. He's just a little slow getting around but wanted friends and things to do! Activity woman snippy and defensive when asked about activity plan, would also evade us when we visited. Food is average institutional food, nothing special. The rooms and bathrooms are large and the outside grounds are very nice. We are still waiting on partial month refund almost 3 months after moving Dad out so some issues with the office which they say corporate does the refunds. Heritage Woods of Yorkville is far from terrible but did not come close to meeting our expectations to keep Dad busy and engaged.

I was there very briefly. I swear I wasn't sure if I was really in hell because that's what I…read moreimagine hell is like. It was absolutely gross. The shared room mate was awful experience. The heat was up so high I was very i was soaked with sweat. The place looks and feels dirty. (I honestly feel bad writing this) I don't have any complaints about the aids and nurse practitioner. The recreational lady was kind of strange asking if I want to go to church service. Thank god nurse practitioner said I was too sick to be there and sent me back to the hospital. Like another review mentioned the place was a nightmare for me too. They really need a new building it also looks like the last time they decorated/updated was 1970's.

I wouldn't send my worst enemy to this facility! The nurses and caretakers are supposed to read the…read morepatients chart when they first come to the facility, but they didn't for my family member. My family member is diabetic and they did not know how to treat him. Only tested his blood sugars before meals. Countless times we had to tell them they would need to test it to determine if his number was high or low. My family member was there for some physical therapy which the staff never"pushed" a patient to do. I think some encouragement would've been helpful. If we needed to get a hold of the facility at times outside of business, you couldn't unless you contacted the local police to go over. My family and I had zero trust in his caregivers/nurses. Although one nurse and one physical therapist were extremely helpful and friendly, Meggi and Melissa. The nurses and caregivers seemed to be scared of their patients. Definitely try to duck out of rooms quickly. Many times when I was there alarms at the top of patient's rooms were going off for 10 to 20 minutes before a nurse went in there. This place was more of a nightmare than anything, definitely one of the worst experiences for our family.

Staff outsourced to an agency, i communicated with management before and during my shift for any…read moreissues i had, I went above and beyond to give quality care and was praised by staff and patients and asked to return, but the next morning I was given a low rating with no explanation which caused me to get docked from my pay. If any agency workers see this I wouldn't recommend. No wonder they have no full in house staff !

You have several former workers from this facility who have left reviews on Google telling you to…read morenot put your relatives/ family in this facility. I would strongly stress the same. The staff/ nurses and director of this facility were extremely negligent and put several lives in jeopardy. I am a care giver who was placed here through an agency to assist a sweet elderly client on overnights. There were several nights my client was in pain from her legs and when I would go to advise the nurse, they seem bothered and annoyed. The incident however that really upset me was one night I was there, I came in at 8:30 pm, my client seemed a bit sick as I noticed the tissues in her hand and bed. As the night progressed I noticed she had a very frequent, tight cough. I went and advised the nurse on staff and inquired if she had recently been tested for Covid. The nurse said my client had "several days ago" I responded well several days ago she wasn't showing symptoms and now she is. The nurse still brushed it off and never tested her. The next morning and day my client mingled with other seniors in the facility. I advised my agency I wouldn't be going back the next night until they tested her. Not sure who lied rather it was my agency Always Best Care or a nurse at this facility but I was informed by ABC that a nurse at this facility advised them that she was tested and negative. When I drove in that night I asked my client if they tested her and she said no. I immediately had the nurse on site test her as I became upset and guess what, she tested POSITIVE! When I reached out to the director Sarah Mckan director at the facility to advise of what happened she did not apologize and even said "well you were already exposed the night before" I said yes and yet she wasn't tested when I asked she should and then spent the whole day with other seniors possibly spreading it she said "well yea I guess" I asked that she follow up with me to let me know what the outcome of investigation was and she never did. Received a call from ABC today advising that this facility does not want me to come back. Why because I care more for my client and the patients there than the facility workers? Because I alerted you of negligence from your staff? Interesting. We'll see what the health department has to say about th

First of all, I need to talk about the Administrator. She works so hard that you don't want to…read morebother her with your problems. The front desk is wonderfully staffed by a friendly, happy, bubbly person. Food was not always great, but, when it was, it was filling. Activity staff was friendly. You could tell that they cared about the residents. Nursing Staff was great. The RN's are great. The CNA's are great too. You have the option to eat in your room. I chose that. Social Services needs are handled quickly.

The nurses in the 300 wing are excellent very helpful with any questions and the activity team are…read morethe Best how they're around the residents all day every day they need to be recognized more thank activity team. BUT Housekeeping supervisor DALIA is very unprofessional calls my brother fat n doesn't allow housekeeping to keep his room clean etc,. Dalia makes us feel very uncomfortable every thing we do with my brother is wrong she's watching us when we give him to eat n when we ask the kitchen for bananas n yogurt to mk him smoothie etc, that has helped my brother to be more energetic and alert not down and depressed. I hope that the grove could take care of this going on problem.

you will never find a better place -ever! The staff does not have a 9-5 job here, it is a life…read morestyle they have chosen, filled with love in their hearts for each person. I have seen many, many facilities, but this place, led by Doug, is absolutely amazing. Everyone is kept involved, fed incredibly , and attended to their individual needs, with love and detail. I cannot say enough goods things about this place David Owens

The facility is bright and clean, the meals pretty tasty and I can't say enough good things about…read morethe staff at this facility. My 92-year old mother moved into one of their assisted living studios in the fall of 2014. Up until that point, she had lived on her own, so clearly, she wasn't very enthusiastic about the move. She wasn't as engaged in some of the activities as we might have liked, but it wasn't for lack of the staff's teasing encouragement (which she enjoyed). When her health deteriorated a year or so later, she moved into the more intimate memory care wing in a studio almost identical to the one she'd had, where the staff could keep her under watchful eyes. Before long, a hospice crew became part of her care team. As prickly as my mother could be, she was loved by members of the staff. Several of her caregivers wept the day she died and for me, that said it all. Difficult as it was, we had made the right decision. One other thing worth mentioning: it's not a huge community, so if it's important for your loved one to be in a place where everyone knows everyone else, this is a good choice.

Bickford of Oswego Assisted Living is wonderful ... I couldn't be happier with the kindness and…read morecare they have shown to my Dad and me... They helped us every step of the way... Tanya Maher is amazing and so is Nancy who is an RN, Epiphany aka Dad calls her Sam and the rest of the staff as well... I am Thankful we chose Bickford of Oswego Assisted Living for my Dad's care.. Top notch... Round the Clock Care, Home Cooked meals, activities, just the overall kindness and care that is given... Thank you for caring and giving your best to the residents ... it meant so much to us during this transition in our life... May the Lord continue to bless the owners and staff for their servant attitude... Thanks again, Sherry Haney

Bickford Cottage was my mother in laws home for over a year. It's hard choosing assisted living…read morefacilities and we're glad she chose the Bickford. Like all businesses today suffering from a shortage of labor, also faces those challenges. Aside from that, the staff was friendly and courteous. The facility had numerous activities, the last one we attended was the Christmas celebration. There was food, music and entertainment, many families were present. The residents and family had a wonderful time. My mother in law recently passed away, she was in hospice in her apartment at the Bickford. The Christmas celebration and seeing her smile and enjoying herself is a fond memory of her time at the Bickford. We were always confident that she was safe and secure and recommended their services.