This is a tough one for me to write, because we were so optimistic about our experience with…read moreeMaids, but unfortunately a ton of factors came together to make this a "nope from me, dawg."
TL;DR; Poor communication, an incomplete job with a high price tag, and poor customer service. I'd advise shopping around.
We were prepping our house to sell, and went with the highest option to hopefully get the most thorough, "sure-thing" cleaning. My wife booked it and was clear about the nature of the cleaning, and were surprised that they could only secure one person for the cleaning.
To add to that, he was nearly two hours late with no updates provided, which was nerve-wracking with the deadline for staging, photos and showings. I've had cleaners at a third of the price that were teams of three.
I want to note, our one cleaner was friendly, and hustled for the most part, although was eager to get out at the end. To me it was more of a scheduling and bandwidth issue. Of note, he did a great job cleaning the oven and the inside of the fridge.
The only way I could describe the job was unsatisfying and incomplete. I noticed many things were not moved around, revealing salt scattered about from the winter weather. There were cobwebs on chests, the baseboards were literally untouched. The little things like coffee pots, light switches, trash cans, the top of the fridge, all untouched. The floors and stairs were not clean, and basically moving any furniture revealed an incomplete job.
He told me the upstairs was all good as he was eager to leave at the end of the cleaning, and I trusted that. If he touched it at all, I didn't see it. Immediately after paying $300, I had to go up and vacuum and mop the upstairs. I had to spend hours on the baseboards and window sills.
My realtor came by the next day and said, "I thought you had scheduled cleaners to come out?"
So yeah. We had to book another set of cleaners in emergency mode, and they did a fantastic job for $200 out the door.
We were confident they were just struggling with some demand and would understand that this was unsatisfactory. We took a friendly, cooperative and detailed approach with their customer service team as we sought a partial refund. At first they offered to send him back out, but if he did a rough job the first time, we didn't trust him the next time hours before photos were happening.
Guess what they offered at the end? No partial refund, but "30% off our next cleaning." I'd laugh if I wasn't so upset. To be honest, if they offered a free cleaning every month I'd turn it down, it's not worth the trouble.
I believe this is a local business, and one with good ratings to boot, which makes it hard to pen this, but I also have to be real and authentic and lay out how this went down. Top to bottom, it ended up being a miserable experience.
When you're in a time crunch and had scheduled weeks in advance, they needed to be considerably more on the ball. This ended up being a big, costly headache, and I can't safely say I would ever call them or recommend them.
