During covid. I had come to collect a bag that I dropped off to be fix. I was quite irritated that the repair looked to me like I could've done it in my basement. It's no one in the stores fault. The bag had to be shipped to Italy, During covid.
However, the helpful associate asked the manager, Guillermo to speak with me. He didn't have me wait, I spoke with him about my concerns, he was not obsequious, or disinterested. He took my concerns as important to me. Which is to their credit cause, I looked like I'd just set up a pool party for my kids and dashed out to the mall.
As much as I'm upset I don't have my bag, yet. I ended up liking the brand even more for the customer service and attention to my feelings when something goes wrong. So much so,until, I purchased more product to compliment my bag and am considering a second bag.
Thanks to all the good people at Prada who showed up to take care of a non life threatening matter,
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