Excellent service, friendly, professional, and maintain great communication with me as a client…read more I wouldn't trust anyone else but Deirdre at BASC. If I could give them 6 stars I would!

1 Star -- Do Not Give This Firm Access to Your Business or Bank Accounts…read more Based on my personal experience, I strongly recommend avoiding BASC Expertise. This firm is overpriced, constantly nickel-and-diming for basic requests, and extremely difficult to work with. Simple asks routinely come with surprise charges -- asking for a small favor can easily turn into an unexpected $1,000+ bill. Over the course of our relationship, our taxes were messed up multiple times, which created unnecessary stress and cleanup work. Despite paying them thousands of dollars, accountability was never taken. Instead of addressing client concerns, anyone who raises issues is labeled a "disgruntled client" or accused of lying rather than the firm taking ownership of its mistakes. A major red flag: they do not allow clients access to their own QuickBooks, while simultaneously requiring full access to your bank accounts. Even worse, Deirdre inserts herself onto business paperwork, making it intentionally difficult to leave once you realize the relationship isn't working. The most alarming issue: during a legitimate contract dispute, they attempted to withdraw $36,000 from our bank account without permission or prior resolution. This was not authorized, was not agreed to, and happened while the matter was actively being disputed. That alone should make any business owner think twice before trusting this firm with their finances. Communication is another constant issue. Deirdre is frequently out of office or on vacation and often unavailable when you actually need support. Yet the firm has no problem charging premium rates regardless of service quality or responsiveness. Despite presenting themselves as a full accounting firm, there is no licensed CPA on staff. They will still try to operate as if they are indispensable to your business and push arrangements that feel unethical and heavily one-sided. There are far better, more transparent, and more affordable accounting services available that actually employ CPAs and don't lock clients into questionable agreements. Bottom line: If you value control over your own books, ethical billing, clear communication, and not having someone dip into your bank account during a dispute -- go anywhere else. Do not give this firm access to your finances.

Thanks for the great service! Payal was always available for contact and very friendly throughout…read morethe process. She walked me through my complicated two-state tax filing and explained it to me very well. Highly recommend.

Payal is a very good . She takes care of customers very wellread more

I spoke with someone by the name Ashley. She quoted me $1,000 a month for bookkeeping service even…read morewe only have 50 transactions a month. She also told me that they can't work with spas, wellness, or healthcare field. This place is definitely not for small business owners. Look elsewhere!

Tina and Katrina were so incredibly helpful, what a blessing this company was! I just started in…read moreaccounting/bookkeeping this past April, and have absolutely no technical background. When my company decided to switch accounting software, I knew trying to integrate QuickBooks Pro 2014 with XERO would be nearly impossible for me to do by myself. Xero has a support page online that will walk you through it, but I couldn't even grasp the first step. I can't tell you how amazing their guidance has been. Tina integrated everything for us and fixed all of the past accounting mistakes so we could start with a clean slate, and Katrina conducted an online meeting with us to show us how to use Xero. You have forever costumers in us!

I would give this business zero stars if possible. Jessica has been so unprofessional. Lacks…read morecommunication quick to take your money, but can't return a phone call or an email. Has filed our taxes late due to her being behind which caused a $1500 IRS fee. Was told she was going to pay this fee and she has been ghosting not only us but the IRS and now we have been sent to collections. I wouldn't trust her to manage monopoly money.

I was told one price over the phone and that was not what I was charged at the end of my taxes it…read morewas $50 more. I was not impressed.

I tried this new tax service and really happy with the service, knowledge and turn around time. I…read morewould recommend them to others.

Helped me get caught back up on my taxes, and went above and beyond to help this Vet take a…read morestressful situation and turn it into a completly positive one. Don't hesitate to work with this company for your tax/acct needs if you want a truly amazing experience! THANK YOU GRAY TREE BUS. SVC!

I have loved my experience with New Beginnings. The entire staff is always responsive and flexible…read more I especially appreciate that because my taxes are rather complicated across multiple states and countries. Would highly recommend their services!

I did everything online with them! It was a bit slower than I would have liked but my return was…read morenice and I was reached out to and they apologized for the speed but I will be returning next year!

Thank you Evie and Ashley for providing such a wonderful experience during tax time! I appreciate…read morethe high quality and value of the services you provide and I was impressed with how fast it all gets done! You really make me feel at ease during a potentially stressful time. You are so knowledgeable and I know I can go to you with any question I have! Your hard work does not go unnoticed! Thank you for going above and beyond! I am recommending you to my friends and family!

We tried their service last year as we want to try someone in AZ. Very unprofessional, unorganized…read moreand poor communication that we decided to go back to our usual tax company in California. We tried to save money, now we know why they charge less than normal. IRS might be on you if you use this company.

Wow! Kristina was amazing, she prepared my back taxes and amended my wrongly filed 2023 taxes by a…read morebad accountant to where i now get money back! unbelievable, she knows her stuff, walks you thru what and how she will file, I'm 62 and never had a better accountant! Very easy and pleasant to talk/work with.....highly recommended!

Paid $1,750 for Services Never Received -- Promised Refund Never Issued…read more I am sharing my experience with Kristina Haskell, owner of Avalon Accounting, LLC, so other small business owners can make an informed decision before doing business with her. I previously owned a small business specializing in outdoor lighting and shade installations. Unfortunately, due to unforeseen circumstances, I was forced to close my business. While my business was still operating, a data analytics company I had hired to manage my Yelp advertising referred me to Kristina Haskell for QuickBooks training and accounting assistance. Based on that referral, I trusted her services and paid $1,750 to enroll in her QuickBooks training course. Unfortunately, my business closed before I could utilize the training, and the services were never rendered. After discussing the situation with Kristina, she agreed to refund my $1,750. Initially, she explained that she would need to split the refund into two payments. Later, she stated that she needed to wait until she received payment from her teaching job before she could reimburse me. Although I was understanding and willing to work with her, the promised refund never arrived. Despite multiple attempts to contact her through phone calls and emails, my communications have gone unanswered. What concerns me most is the lack of accountability and professionalism. As someone who provides accounting services to business owners, I would expect Kristina to understand the importance of financial responsibility, transparency, and honoring commitments. I trusted her with my money, received none of the services I paid for, and have been left attempting to recover $1,750 that she agreed to return. My advice to fellow small business owners: Exercise extreme caution before entrusting your money or accounting needs to Avalon Accounting, LLC. Based on my personal experience, I cannot recommend Kristina Haskell or her company. I sincerely hope she honors her commitment and returns the money owed to me. Until then, I believe other business owners deserve to know about my experience.