Emily the store manager was very helpful in helping us pick out the Elliptical Machine that fit our…read moreneed. She had our best interest in mind and gave us the pros and cons of the equipment compared to price. When we picked out the right Elliptical, she arranged to have it delivered and set up to work perfectly.We would give her more than 5 stars if possible!

I walked in back summer of 2020 interested in fitness equipment, the team there noted much of their…read morestock was sold out, but the item I was looking for should be back in stock in a couple months. I'm patient. I gave them my contact info and they noted they would call me once an ETA on its arrival was expected. That was 6 months ago, not a single call. I went down the street to another shop and they were great with the followup. Fitness Shop needs to actually follow up. Severely disappointed.

The delivery guys are best in the business. If you need Precor for your establishment give them a…read morecall!

Pacific Fitness regularly maintains our fitness equipment in our apartment community. They are…read morequick, make adjustments as needed to keep the equipment working well, and provide quotes for larger repairs/replacements as needed.

The sales person when I went in was great! As were the installers, when they delivered and setup my…read morePrecor elliptical. When I bought it, I asked if they could have someone move it for me, if I move into a new home later, and was told yes. When I moved though, I tried contacting the store directly to get an estimate for having my elliptical moved to my new place. I was told that the sales guy needed to do digging and would call me back with more info. A week later, still no call, so I went into the store and asked for the contact info for their installers, so I could get the estimate directly. I called the installer and left a voice message with my phone number, but it's now 48 hours since I left a message with no callback, and when I call I just get voice mail again.

Larry is the best! He was very knowledgeable and was able to get us a great deal. I would say we…read morewould go back but we probably won't be buying fitness equipment again anytime soon.

Do you care about service? There's the sale, and then there's the service. If you just need a…read moredumbbell or mat or something simple, then this review probably won't be of much value. If you are making a larger purchase or something with moving parts that MAY have an issue - I encourage you to read. If there is an issue - when do you expect the issue to be examined? Not necessarily resolved, but at least examined. A few days? Weeks? Month? Who do you expect to drive the issue to resolution? You or The Fitness Outlet (TFO)? Do you expect to constantly call for updates? Or do you expect TFO to constantly keep you updated? I try to limit this review to bare facts. No hyperbolic statements. Decide for yourself whether this is the type of service you want. 01/02/2026. Notified TFO of an issue with a brand-new elliptical trainer purchased from them. NO RESPONSE. 01/20/206. Sent e-mail, which stated, "Any updates?" NO RESPONSE. 01/28/206. Sent e-mail, which stated, "Any updates?" NO RESPONSE. 02/03/2026. Called TFO to discuss matter. 02/03/2026. Sent e-mail, which stated, "Confirming that we just got off the phone and you will follow up on 2/4." 02/04/2026. TFO emailed me that Advanced Pro Fitness (APF) would contact me to arrange for service appt. 02/04/2026 - 02/05. Communications back and forth with APF for a 02/06 appt. 02/06/2026. APF arrived and I had many issues with them before they even got to my door - like parking on my neighbor's property. But this is not a review of APF. They left with the matter UNRESOLVED and I notified TFO on that same day - 02/06. There was discussion of a part replacement and APF would get back to me. 03/03/206. Sent e-mail to TFO, which stated, "It's just under a month since the service visit - what is the status? Why aren't you affirmatively keeping me up to date - as opposed to me always having to seek out an update?" 03/06/2026. Called TFO to discuss matter. 03/06/2026. Sent e-mail to TFO, which stated, "Confirming our phone call today. You will reach out to Advanced Pro Fitness and then get back to me." 03/06/2026. TFO emailed APF and me as CC for update NO RESPONSE. 03/13/2026. Sent e-mail, which stated, "Richard, How are you driving this issue to resolution? There have been various calls, emails, visits, and other actions, but at the end of the day - the issue remains unresolved. Worst, I do not see you pro-actively and affirmatively owning the issue and driving it to resolution. How are you making failure an impossible outcome? There are various dates, but there are two that are indisputable. 1) I brough this issue to you 01/02/2026. 2) As of this writing, seventy (70) days later, the issue remains unresolved. Should this be the expectation of The Fitness Outlet customers?" 03/13/2026. Emailed owner of TFO for assistance. 03/13/2026. TFO emailed APF for update. 03/13/2026 (Friday). TFO owner e-mailed me back and stated, in part, "I will personally follow up with you Monday." 03/16/2026. APF sent email to TFO with as CC stating that the issue is "closed out." On same day, TFO replied back with a few questions. There was also a brief phone discussion between TFO and myself. 03/16/2026 (Monday). TFO owner did NOT "personally follow up with [me] Monday," as he stated in his 3/13 email. 03/20/206. A technician from Mercury Fitness came out and was about as unhelpful as the rest. There is a very SUBTLE vibration on the left as compared to the right. The issue is both sides do not feel the same. I cannot imagine how one can determine whether the left side is different than the right side by standing on the floor and putting two fingers on the left pole as I work out. How one can tell the DIFFERENCE between the left and the right by exclusively touching the left? But again, this review isn't about the techs - it's about how TFO serviced their customer. 03/20/2026. Sent a lengthy email to TFO and owner expressing my disappointment with how they have been servicing his issue. 03/24/2026. Sent e-mail to TFO owner regarding his statement that he would personally follow up with me. NO RESPONSE. NO RESPONSE EVER after owner's 3/13 e-mail. 03/25/2026. Rich from TFO came to house to examine the trainer himself. Besides tracking dirt into my house, and having an injured leg, he was unable to take the same steps to duplicate my workout. He left the house with the matter UNRESOLVED. 03/25/2026. On same day of TFO's visit, emailed back with further disappointment. 04/03/2026. Received text from Fitness Machine Technicians (FMT) to schedule service appt for 4/22. 04/22/2026. FMT arrived and did observe an issue but did not resolve it. He said the issue MIGHT be the floor but took no steps to confirm nor deny his theory. He said he would follow up and NEVER has. 05/27/2026 (day of writing). Patiently waited for a response from TFO and receiving nothing but SILENCE. The matter remains unresolved.

My 25 year old Life Fitness cross-trainer bit the dust. So I did some research and found the…read morefitness outlet right here on Yelp! I called first to make sure they carried Life fitness. The associate remembered my call and showed me the piece I wanted. I purchased and arranged to have them deliver, and for a small fee haul away the old one. The delivery was incredible. They arrived right on schedule, removed the old one upstairs and installed the new one within 15-20 minutes. Ten minutes later I was on the cross-trainer working out! The delivery guys and the associate who sold me the cross-trainer were pleasant and easy to work with. Highly recommend!

Great customer service! I was able to purchase a used treadmill and it works just like it's new. On…read moretop of that, it was a great price.

Dale is a treadmill godsend! He talked me through recalibrating the incline on my treadmill via…read morephone and didn't even charge me. If I ever have bigger fitness equipment repair needs, I will absolutely call Dale and happily pay. Integrity, friendliness, helpfulness: That's Dale.

I had an issue with a broken locking latch on my home treadmill that needed repair. The treadmill…read morewas a discontinued model that was otherwise in good working order. I sent an online service request to Washington Fitness Services, who replied promptly saying they could help, but also advising that the repair was minor with brief instructions on what was needed to be done if I wanted to attempt the repair myself. They even sent me a link to a source where I could buy the part I needed, which was not easy to locate otherwise since the treadmill model I have is no longer being manufactured. I opted to have WFS perform the repair, and Dale was more than fair in charging us a reasonable fee for doing the repair. I was most pleased with his responsiveness and his genuine desire to help solve the problem, even though it wasn't exactly a large or complicated job. Nevertheless, the service, trust, and responsiveness Dale exhibited was worthy of a very positive review!

I've been here a few times. Every time the customer service is horrible/ the guys working the store…read moreare grumpy and not helpful at all. Luckily for us we know what we are looking for. I can't even imagine what it would be like if you needed help. These guys aren't friendly. This place has amazing stuff. Great prices too. I will say if you don't like dealing with salesmen this is the place for you. Just do your own research on stuff and grab what you need. The place is clean and everything is organized well. Would have given them the 5 starts if they would have at least greeted us with a smile at least. Customer service needs a lot of help.

Made several purchases here from Daniel and each time he has been fantastic to work with…read more When an order we made was incorrect, Daniel worked with us to get the correct piece of equipment. Shopping for gym equipment is an expensive undertaking and so glad Daniels knowledge of fitness and machines has made the transactions smooth. And a huge plus for their used cardio equipment. Don't be nervous buying used, Precor takes great care in maintenance or their equipment before selling.