I should start this review with the note that up until recently I have been a customer of PPS for quite a long time. PPS faithfully serviced our septic system in Moapa Valley, NV and we appreciated the service that we received, as did our neighbors. That is, up until this year.
It wasn't until one of my neighbors mentioned to me, "Hey, have you heard anything from the septic guys?" that I seemed to remember that it was this time of year when they did their annual service and inspection of our systems. Coincidentally, our system triggered an alarm (we have a denitrifying septic system) the following morning. When I called PPS, they quite nonchalantly informed me that they don't service our area any more. No notice, no warning...NOTHING!!!
I should add that they typically bill for their annual service every September and do the service the following February. I guess with all the hubbub with COVID I overlooked not getting the regular annual invoice.
I don't begrudge them deciding to reduce their service area because the demand for their services closer to their base of operations is higher...I get that. I begrudge them for the highly unprofessional conduct of leaving their customers in the lurch, high and dry, without any notice whatsoever.
If you're looking for a service that you can absolutely rely on, you might consider my experience with PPS when making a choice for a service provider. read more