I have been a client with Start for 5 years now, and I recently had to call them to get a copy of…read morean old bill. The woman that I spoke to was helpful, non-judgemental, and pleasant. She explained that she would email a copy of the bill, and described the process of creating an online account to get past bills. I'm happy to have dealt with her and grateful for the positive interaction with this company.

All I want to do is cancel my service. They are impossible to reach by phone, as you are kept…read morewaiting on hold endlessly. Their chat line doesn't work either and can't be used for account cancellation or billing issues, etc. Plus you're expected to wait forever for a chat agent, too. This is basically zero customer service, but they want you to pay good money for their internet service. I guess my next step is to take legal action against Start and Telus (the new owner of Start) for negligent performance of duty and negligent infliction of mental and emotional distress (after all, isn't needless aggravation a form of mental distress?) No one should have to fight that hard or be forced to waste a lot of their valuable time just to get the most basic, essential customer service. If you're looking for an internet service provider, my only recommendation is to avoid Start if you can.

crap crap crap.. they use third party offering you great deals then when you get to talk to rogers…read morethey say call your third party you goy the offer from.. this is happening to everyone in canada

This is one of the best Rogers Wireless in London! The staff here are amazing and go out of their…read moreway to help you with your wireless and home services needs! The only thing they can't do is return or swap out modems or cable boxes currently, but other than that, they can provide good deals and fantastic service. There is a Sales Rep in the store that knows Chinese! That's pretty sweet!

Long-term customer of Virgin Mobile, contacted customer service today. This interaction has…read morecompletely turned me off of using Virgin Mobile services. Ever. Virgin Mobile was extremely unprofessional, backtracked, and did not honour the guarantee from the customer service representative. Customer service sounds like they're operating overseas. Their prices are expensive ($80+tax for 12GB) relative to their competitors, less than subpar services are not warranted for the price. Their Customer Loyalty branch does the complete opposite of their intended purpose. I DO NOT RECOMMEND VIRGIN MOBILE, AND WILL NEVER USE THEIR SERVICES AGAIN. Find somewhere cheaper with better quality services and customer service. I've never been so frustrated and disappointed with a company and will be moving my loyalty elsewhere. Just because you're paying more does not mean that you will be getting better service. I heard that Bell or Rogers is good. Cancellation fee of contract will be equal to the amount that you will pay to ride their overpriced services out.

It took a little while before someone answered the phone, but after that it all went smoothly…read more I had already made arrangements with Virgin customer service to change my plan and my phone, but as we were in yet another snowstorm, I didn't want to venture out without confirming that the store had the phone that I needed. This proved to be a wise strategy as the first two stores that I called didn't have the phone in stock. When I called this location I spoke with the manager, Matt. He checked to make sure that the phone was available then offered to hold it for me. I very much appreciated that since this particular phone was hard to find. Upon my arrival, Matt took a considerable amount of time to explain the phone's functions to me and answered my questions. I was concerned about the high cost of the phone cases but I didn't want to take it out in the snow unprotected. Matt found me a case that was on sale and knocked an additional $5 off the price. Sold. He gave me his card and offered to answer any questions that might arise over the next few days. I didn't avail myself of his assistance, but it was a kind gesture. I have been generally quite pleased with Virgin's customer service in the three years that I have been with them. I was prepared to jump ship when my last contract expired, but no other wireless company could match their plan's features. Now I'm pleased with their in-store service as well.

This company does not do repairs on the weekend, despite the 24/7 support lie on their website…read more Four days without internet is unacceptable. Garbage service support. If I could give zero stars i would. I will have to reschedule a video conference and inconvenience a client. Absolutely shameful.

They told me they can help me install internet and then they told me they don't provide internet…read moreservice in my area. Here is the funny part, a few month later a collection agency called me to paid a bill for two month of internet service fee because they charged me anyway even that we don't have any contact signed and there's no internet service provided.