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    9 months ago

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    Donaldson Home Services

    Donaldson Home Services

    (7 reviews)

    Our furnace stopped working this afternoon while the tempurature outside was minus 15 degrees…read morecelsius. I was somewhat apprehensive when I called Donaldson's figuring they might be too busy to even answer my call. But to my delight they received my call immediately and sent out a service person within an hour! The young lady that came to repair the furnace was very polite and knowledgable. She was in and out within half an hour with the furnace up and running, as good as new. Thanks to Donaldson's fast and reliable service we did'nt have to spend the night huddling around the kitchen stove.We're so glad we found Donaldson's when we purchased our furnace 4 years ago.

    Very poor plumbing service. This is not like them. Donaldson should refund our $196.00. They did…read morenot repair the problem, and the reason for this poor review is mostly because the Donaldson supervisor came to our house to give the junior person sent to do the job more tools but he did not even come in to see the situation. That is totally unacceptable. Donaldson charged us and left saying They couldn t fix. Said he would send in a quote for a totally new fixture to be put in. (Not interested as we have a reno planned in 2 years) We called another company Podolan Plumbing & Heating and Milosz Podolan got it repaired and without removing any ceramic tiles which is what the Donaldson guy said might have to be done. It was the hot water handle that had come off the American Standard jacuzzi in master. The faucet of Jacuzzi was dripping warm water and badly and we had to turn off hot water to stop the fast, noisy dripping. The hot water handle would not go back on by us. The person Donaldson sent was clearly lost and out of his element. My husband found him looking up plumbing images on his smart phone more than once. My husband asked his background - he said he was a Western University Grad , husband asked him how long he s been doing this work. He said 2 months. Worth repeating - he called his supervisor who brought him more tools but again this supervisor DID NOT come in to our house to assess the situation. Poor service .

    All Climate - hvac - Updated May 2026

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