when company management was roy inch and son was great after take over by enercare got terrible…read more....57 minutes dealing to get appointment after cancelled all my membership and insurance from them...to make one appointment how much time can take 5-10 min max ..?...come on man almost an hour one stupid appointment ....that actions means treating the customer like an idiot..... who answering your call from home take care of her home works first not yours while put your call on waiting ...

Before Enercare took over this was a reliable company. Calling for service or getting basic…read moremaintenance is no longer possible. Enercare is not honouring the written contracts. Today stay away.

Our furnace stopped working this afternoon while the tempurature outside was minus 15 degrees…read morecelsius. I was somewhat apprehensive when I called Donaldson's figuring they might be too busy to even answer my call. But to my delight they received my call immediately and sent out a service person within an hour! The young lady that came to repair the furnace was very polite and knowledgable. She was in and out within half an hour with the furnace up and running, as good as new. Thanks to Donaldson's fast and reliable service we did'nt have to spend the night huddling around the kitchen stove.We're so glad we found Donaldson's when we purchased our furnace 4 years ago.

Very poor plumbing service. This is not like them. Donaldson should refund our $196.00. They did…read morenot repair the problem, and the reason for this poor review is mostly because the Donaldson supervisor came to our house to give the junior person sent to do the job more tools but he did not even come in to see the situation. That is totally unacceptable. Donaldson charged us and left saying They couldn t fix. Said he would send in a quote for a totally new fixture to be put in. (Not interested as we have a reno planned in 2 years) We called another company Podolan Plumbing & Heating and Milosz Podolan got it repaired and without removing any ceramic tiles which is what the Donaldson guy said might have to be done. It was the hot water handle that had come off the American Standard jacuzzi in master. The faucet of Jacuzzi was dripping warm water and badly and we had to turn off hot water to stop the fast, noisy dripping. The hot water handle would not go back on by us. The person Donaldson sent was clearly lost and out of his element. My husband found him looking up plumbing images on his smart phone more than once. My husband asked his background - he said he was a Western University Grad , husband asked him how long he s been doing this work. He said 2 months. Worth repeating - he called his supervisor who brought him more tools but again this supervisor DID NOT come in to our house to assess the situation. Poor service .

Just like their , Vans say , it's so true , They are there when You need them most . Pope plumbing…read morehas one of the best , if not the best crew of hard working plumbers , I manage a 11 story high rise , don't know what we would do without Pope . The office staff are so professional and friendly , always . I highly recommend Pope plumbing for any commercial or residential cliant, I got to say , their the best

Don't use this company they are crooks ... One of the employees stole money from my son's piggy…read morebank. When I called inform Adam pope he told me to f@#$ off and not to call them again ... On too of this the toilet they changed is now leaking and causing my floor to rot out and they will not return to service my work

First off, I do not work for the company. We just had a furnace and air conditioner installed and…read morewere extremely pleased with the staff that came to do the work. The installers were pleasant and friendly. They took great care in protecting our home which took some work as the installation happened on a very wet and rainy day. They explained all the functionality of the new equipment and left the house in the same way it was when they came in. We found the pricing to be very good and was much better than some other companies that we received quotes from. Our sales rep, Bill, was very thorough in assessing our needs and provided us with the best options for us. He arranged all the appointments we needed and provided follow up after the installation was complete to make sure that we were happy with everything. They were very clear on the buy out and lease options. In the past, we have been pleased with the service we received from Reliance with their protection plan. This was part of the reason we went with Reliance again. All in all a very positive experience for us so far.

Hello There employees no nothing my husband spent over a…read morehour just trying to get a phone number so we could buy a filter no luck .I would never deal with them again

This company offers products that are over priced, other companies offer the same products for…read moreless. When the service provider from this company came to our home they did not do a thorough look at our air conditioner or our furnace. Instead he brought a brief case with pamphlets to sell products. We are not interested in buying more products we are interested in servicing what we already have. I was not impressed with this company and have found a much better company.

Great company for HVAC, air quality and water equipment. The service is the best part of the work…read morethey preform. Happy to do business with them, the value is great!

We called to have our furnace looked at as we had no heat. When the technician came he said the…read morethere was a major part that needed to be replaced but it was under warrantee. It took several days to get the part in and once it was installed I was handed a bill for $2000. I was told that $500 of that bill was to return the old part to the manufacturer. Upon investigating I found out that the manufacturer covers the cost of returning defective parts under warrantee and this repair should have been around $500 to $600. I requested an itemized bill from them and was told that they don't do that and was ignored when I made further inquiries. I would not recommend this company to anyone.

Yeah Sheldon! You are as good as it gets! Thanks for coming to our rescue on one of the coldest…read moredays of the season! We woke up to no heat, made the call to Handy Brothers and within the next half hour at the least Sheldon arrived to face repairs to a twenty odd year old furnace. Within the next hour, he diagnosed and explained the problem, got the heat running, knowledgeably and efficiently answered all our questions, helped us ( through a low-pressure conversation) choose the best replacement furnace for our home and while waiting to be sure the furnace was going to run efficiently, he put a new switch on the fireplace. Great technician and fantastic service from the phone call to this posting. (They have already called to make arrangements to come measure for the new low energy, high efficiency furnace unit). In all the years we have called on Handy Brothers for their knowledge, expertise, maintenance and purchasing we have never been disappointed. Highly recommend Sheldon for his personable approach, level of knowledge and obvious skill since we are warm as toast now!

Absolute worst experience ever dealing with this company. After our contractor hired them to plumb…read morein our basement reno we have had nothing but issues with their work. I would say run the other way and call Finan home services. Pipes

I'm happy with the quick response, service and reasonable price on a holiday weekend.read more

My AC was not was working so I called My Fireplace for a service call…read more Instead of coming out and charging us for a service call he suggested I change the filter. This morning the AC is working perfectly. Thanks My Fireplace!