We needed a new gas fireplace last Fall. On checking various companies, found some sales people did…read morenot know product very well or could give costs. (Have to check and get back to you. They didn't!). These are 'known' businesses. Following my brother in laws' recommendation, contacted Home Fireplace. He bought a unit a few years back, trouble free. Spoke to John, gave a price. He and his helper came on time, replaced our fireplace, cleaned up outside and we paid him exactly as per verbal quote. Nice asset to our home, works fine and cost a few hundred less than similar models elsewhere. Thank John. Give him a call.

Our furnace stopped working this afternoon while the tempurature outside was minus 15 degrees…read morecelsius. I was somewhat apprehensive when I called Donaldson's figuring they might be too busy to even answer my call. But to my delight they received my call immediately and sent out a service person within an hour! The young lady that came to repair the furnace was very polite and knowledgable. She was in and out within half an hour with the furnace up and running, as good as new. Thanks to Donaldson's fast and reliable service we did'nt have to spend the night huddling around the kitchen stove.We're so glad we found Donaldson's when we purchased our furnace 4 years ago.

Very poor plumbing service. This is not like them. Donaldson should refund our $196.00. They did…read morenot repair the problem, and the reason for this poor review is mostly because the Donaldson supervisor came to our house to give the junior person sent to do the job more tools but he did not even come in to see the situation. That is totally unacceptable. Donaldson charged us and left saying They couldn t fix. Said he would send in a quote for a totally new fixture to be put in. (Not interested as we have a reno planned in 2 years) We called another company Podolan Plumbing & Heating and Milosz Podolan got it repaired and without removing any ceramic tiles which is what the Donaldson guy said might have to be done. It was the hot water handle that had come off the American Standard jacuzzi in master. The faucet of Jacuzzi was dripping warm water and badly and we had to turn off hot water to stop the fast, noisy dripping. The hot water handle would not go back on by us. The person Donaldson sent was clearly lost and out of his element. My husband found him looking up plumbing images on his smart phone more than once. My husband asked his background - he said he was a Western University Grad , husband asked him how long he s been doing this work. He said 2 months. Worth repeating - he called his supervisor who brought him more tools but again this supervisor DID NOT come in to our house to assess the situation. Poor service .

This company offers products that are over priced, other companies offer the same products for…read moreless. When the service provider from this company came to our home they did not do a thorough look at our air conditioner or our furnace. Instead he brought a brief case with pamphlets to sell products. We are not interested in buying more products we are interested in servicing what we already have. I was not impressed with this company and have found a much better company.

Great company for HVAC, air quality and water equipment. The service is the best part of the work…read morethey preform. Happy to do business with them, the value is great!

Bought a house that clearly had not had the ducts cleaned ever and so contacted Power Vac for a…read morequote. Fast response and the rate is great. Plus on the day of service the tech showed up on time and was extremely professional. Highly recommend.

amazing services had them fix my Furnace at night in the middle of the cold weather. will…read morediffidently call again. :).

We have had furnace and air conditioner installed from Air Design Services in London and they are…read morefantastic. Knowledgeable with fair prices and high quality workmanship. 5 stars for sure from us!

Would not recommend! Recommend seeking help from another company…read more Charged my mother for a "No trouble found" furnace service call at total of $178.54. While the service tech was there, he agreed to clean the flame sensor which was a 3min job (I was there and watched). My Mother was ultimately charged a $89 Dispatch fee and additionally a minor repair fee of $69 for a total of C$178.54 incl. HST. Completely Absurd. Please note that the Service Tech who came was very nice gentleman and promised my father (who passed away the day after the the service call) the lowest service call fee, but the folks in billing didn't live up to this promise and I am disappointed they completely gouged my mom.

If I could give 0 stars, I would. This man is a thief…read more He did the plumbing for our restaurant. Thank God I only paid him $1,200 for labor. He claimed he purchased $600 worth of piping, but I now believe he was lying because he only provided handwritten prices on paper with no proper receipts. I told him the work needed to be tested and approved by the inspector before we would pay any remaining balance. Unfortunately, the grease trap was installed backwards and the fittings were incorrect. When I contacted him about the issues, he stopped answering completely. Beware -- do NOT hire this man. The inspector even stated that the job looked like it was done by a handyman, not a licensed plumber. We will be taking legal action.

After my shower one morning, when I tried to turn the tap off, the water kept running. I simply…read morecould not make it stop. I read plumber recommendations on St. Thomas Happenings but only got voice mail after 3 different plumbers were contacted. When I tried Matthew's he answered himself and agreed to come immediately. He was here in no time, and said my faucet was worn out and needed replacing. He went off and bought the required new faucet for tub and shower (two pieces) showed me the bill and then replaced them. My bathroom sink faucet was stiff, so he loosened it up and told me I would soon need a new one but it would work for a while yet. He only charged one hundred dollars plus the cost of the fixtures. He works out of his home and has low overhead with no employees but himself, so can afford senior discounts! Certainly deserved a five star review.

We had our entire electrical system rewired. It took weeks of work. My one suggestion is that Finan…read moreshould tell the home owner how involved the process will be. If I had known the state that the house would be in for weeks on end then I would have found a temporary residence and left them to it. The rewiring requires decisions to be made every day, and sometimes items to be purchased, so you have to be available during the day to take their call. The cost was very high, but we were charged in accordance with the estimate. The only extras were items that we chose to add on as the work was being done. Customers should carefully weigh the options that are presented at the initial assessment. There are items that I wished that we would have done and during a whole-house rewiring is the time to do it.

This was my second time dealing with Finan and so far, I am highly impressed. My great experience…read morewith them began with the phone call to their office. The phone was picked up and I was greeted by a friendly female voice that said "It's a wonderful day at Finan Home Services. How can I make you smile today?" with a real emphasis on "you". It made me smile. I told the lady my problem - a broken light switch - and she informed me that she'd send her guys out to look at it. They price PER JOB and not by the hour, which is really nice. The lady told me the guys would arrive (giving me their names, which I forget at the moment - one was Jeff) between 8-8:30 this morning. She said normally they have a 2 hour window, but this is the very first appointment. Excellent. Today the guys arrived at my house earlier than expected - arriving at 7:50am. They had the job done (both light switches - as it was a dual switch - replaced) within 10 minutes. The gentlemen greeting me with a bright smile, where highly cheerful, and very clean. The one who installed the lights had paper covers on his boots to protect my floor from the outside dirt, which was really nice. Jeff, the other gentleman who handled the financial transaction at this appointment, did not have the covers so he remained on the enclosed porch while we handled payment for the job. He thanked me and they wished me a great day, and they were gone. We also got a $25 discount since we had used them before, which was really nice. Before they left, he offered a book (which I got the time before) that explained the various services they do - contracting, plumbing, electrical, heating, etc. They came recommended to us by Roy Inch, who we use for our furnace, and I've not been disappointed. I highly recommend these people. :)