Update: We were finally able to get PowerEdge to come out, but could only do so by scheduling a new service request appointment on their website as someone else.
They were able to confirm it wasn't an electrical issue with the installation, but instead, we had to lower the amp setting to charge the car at 40 amps. We're still not entirely sure why our car never overheated for 5 months after installation, but now it can only handle 40amps, which is fine with us.
We're changing our rating to 3 stars because we still had a very poor experience as it relates to communication. Although no electrical issue was identified, it's still unacceptable to be ignored for weeks on end. We still never received a return call after leaving many messages and never a response to our many email follow-ups. The only way we were able to get PowerEdge to come look into the issue was to schedule a new service appointment using their website. read more