What can I say about this company? There aren't enough words in the English language to fully…read moreexplain what an incredible experience I had with them.
On a hot, steamy recent Sunday night, both toilets in my house backed up. I called Seacoast Sewer and Drain in Kittery, and they got back to me within five minutes. Jen, the office manager, told me she was going to dispatch Bob McDermott to my house and that he would arrive within the hour, which he did. Bob immediately saw that the problem was with my septic system being full, and not able to hold any more sewage. So he called a sewage pumping company down from Eliot, Maine, who arrived in an hour and pumped out 3,000 gallons of sewage and effluent from my four holding tanks. Bob could see, even though he was now working with a flashlight at this point and fighting off mosquitos, that the problem was with my leach field not getting the effluent from the last holding tank, which also housed the aerator. Since he could do nothing further, he promised to come back the next day, which he did. He traced several problems, all related, to a degraded junction box which was improperly installed by the septic contractor who put in the system in 2012. Bob had to dig a fifth hole to get to the junction box which was flooded and the terminals were corroded. So, with the company owner, Jack, who had now arrived from another job, they cleaned up the terminals on the junction box and sealed the whole unit with plumber's putty, to ensure that the pump and alarm would work properly.
What a relief!!
I would heartily recommend Seacoast Sewer and Drain to anyone with a septic problem. Notwithstanding the fact that Bob came out on a Sunday evening and had to dig four holes to access the septic covers, he and the owner, Jack, wouldn't give up until they had fully diagnosed what the issue was with my septic system. These guys are THE ABSOLUTE BEST!!!