I took my 95yr old mother to see Dr. Pourziaee for a new patient foot exam. She has terrible bunions and thick-misshapen toe nails, along with mild dementia. I made the appointment with the understanding that as her full-time caregiver, I would accompany her. I was not allowed into the exam room "only patient and doctor allowed" for this visit, even though my mom cannot remember instructions or exam details. She had her visit with the Dr. but he didn't even speak to me. The Medical Assistant that told me what happened, and the treatment plan in the doorway of the waiting room, with other people listening! This is a HIPAA violation of her patient privacy!
Excluding her POA and caregiver (me) from her exam and treatment, not speaking with the doctor for explanation, and the MA discussing her private treatment information in the public waiting room are unacceptable. We will NOT be returning to see this podiatrist and I am filing a consumer complaint as well. read more