This has to be the worst customer service I've ever received in a medical facility. If you want to…read morebe able to contact your doctor's office or get updates on the things that are supposed to be getting done for you this is absolutely not the place to go. They will not answer their phone ever or call you back if you leave a voicemail. When you call them and they do not answer (which is every time) they'll send you an automated text saying that you can text them at that number, if you do, they will also not respond to that either. Or if they do manage to send a text back it'll be a new person every time, they'll ask your name and date of birth and then stop responding so you can start that whole process another time again. I went in a month ago for an ankle appointment. I got an MRI referral and a prescription and they had not sent out either two weeks later. I finally went in in person to ask them to do it, they never sent the MRI referral even though he said he did when I was there and the prescription they sent out wasn't even anything close to what the doctor and I discussed in my appointment. I talked to another person another week later and they said they sent out the MRI referral at that time again, still have not. So all around terrible experience. It's been 4 weeks now and I've still not gotten either from them. The only way to get anything from this place is to physically walk in and ask them to do what you need done in person, even then it's questionable.

The place was very busy, I recommend them very highly. The customer service was great, they are…read morevery helpful, friendly and knowledgeable explaining everything to me, making sure I understood every procedure.

Very good doctor for ingrown toenail removals. Talked me through the process. Told me how to care…read morefor it and in the end my toes didn't hurt after the procedure afterwards.

Dr Nagata is very Knowledgeable and thorough! listens to the history and does a physical exam to…read moreconfirm the diagnosis. Knew the problem in an instant. Staff answering phone super friendly and accommodating, but in person staff a bit brusque.

Excellent Podiatrist! She is an excellent foot dr with many years experience and a very…read moreprofessional nature!

From the owner: Dr. Starlette McLean DPM puts your needs and well-being first. Trust her expert services to start…read moreoff on the right foot with everything you do. Our clinic stands for complete and comprehensive foot and ankle care. We provide the best care possible for you and your family.

I appreciated the explanation of why and what he was doing with my toenails. He was gentle, which…read morewas quite different from a previous podiatrist.

I took my daughter after she rolled her ankle to Dr. Nguyen and he was very helpful but he wasn't…read moreavailable for her follow up and I had to see Dr. Lewis and he declined to refer her to physical therapy when she still has pain can't do PE and has developmental coordination delay what kind of doctor doesn't refer your child to physical therapy

If you miss the days when doctor's listened, had compassion and had that bed side manner that made…read moreyou feel actually cared for by your doctor. Then this is the doctor for you. The staff is equally as kind. I have seen plenty of doctors that don't seem like they care too much, are cold and don't really listen and apply their knowledge with compassion AND practicality. I can't tell you how wonderful it is to find a doctor like this. I think you too would find this doctor to be competent, thorough and very compassionate. Again, great staff who put you at ease and smile easily. Its awesome to find doctor's offices like this still exist!

From the owner: Foot and ankle pain.read more

If I could give him negative stars I would. He's nice and very eager to operate on people. He spent…read morefour hours operating on my feet and years later my feet are worse in every way, more painful. Huge regret!

Referred here by my general doctor and the whole staff were friendly and Dr Buckenberger had great…read morebedside manner and was super knowledgeable. Dr B even brought in a little stuffed friend to offer comfort while doing my procedure.

So sad to hear Dr. Flora retired. Was going to make an appointment with him as i use to see him…read moreyears ago. Very kind man listened to you. he did sergery on my foot many years ago and im still good. He will be missed by all his patients. So Dr. Flora if you read this............Have fun enjoy life. Marla Wood

Very nice staff . Dr is so caring and on his game . Need a foot dr look no farther.. the wait is…read morenot long at all . In and out .

The office in Porterville is closed. They want all patients to go to the Exeter office. They also…read morehave an office in Visalia. I received excellent care from all the doctors and staff. They also take Medicare. My only complaint is their phone system. If you call the office, you always have to leave a voice mail. When someone finally calls back, they are obviously calling from home. I've heard babies crying and other non-office noises in the background. And the employee calling does not understand English very well. Its very frustrating. I'd rather speak to AI. Parking was a huge hassle. Very few available spots at any time of day. I hope the other office is better situated.

Been trying for two weeks to get an appointment as a new patient. No one answers the phone. I've…read morehad no response from the online appointment request, voicemails, or texts.

At first I was not happy with my visit, there was some hiccups but after speaking with Dr OG I…read morewould say everything was fantastic. He listened to my issues and then resolved them in a polite calm manner. I can happily say I feel I'm on my road to recovery would highly recommend this place.

My family has been coming to VFA for a while and we cannot rave enough about the treatment we have…read morereceived. Everyone definitely goes above and beyond, this includes every individual we have came across. We want to especially give a massive thank you to Dr Bains. Every single time we have needed him he has been there and the care he has provided has been beyond exceptional. Dr. Bains bed side manor, his care for wounds, and treatment plans with us and other physicians outside of the organization are truly one of the best ever!

I had a problem with an ingrown toenail tried to get it removed from my primary doctor. I was then…read morereferred over to Matthew. instead of waiting two hours like I did at my normal doctors office he was able to take me in immediately. He was very patient with me while my toe took forever to numb up and I appreciated it greatly. The actual procedure must've taken maybe 5 to 10 minutes and I was out the door. I am very happy with the care that I received and would highly recommend to anyone especially seeing as I was in a great deal of pain.

I was taught if you can't say anything nice, don't say anything at all. I've held this review for 2…read more1/2 years.. just hoping for the best... but I've had NOTHING but trouble from 1 ingrown toe nail.. 2 summers I couldn't wear a tennis shoe.. let alone what happened in the winters! I already went TWICE to get this problem fixed.. all I got was MORE needles in my toe. He said it was growing again.. when he guaranteed the first time that I would NEVER worry about this toe nail again.. Did not like his political views from day one.. told me I didn't need to wear a mask when I was there... BUT I DID anyway...NOW my problem is that 21/2 years after that trauma.. My toe still gets swollen and BLEEDS.. Thanks for all the troubles DR.! Yeah.. the needles wouldn't hurt more than having a baby ( that's what he said to me) except.. that I've never had a baby..so, thanks a lot for that experience!