Always love coming in this store. It's so cozy and inviting. Employees are always so welcoming and helpful.

The sales people are great. They provide the customers with great service and follow up as needed. I was excited to see all the new products and decorative accents from local artists and businesses. I was please to learn that I could use my pottery barn credit card to purchase gift cards and the gift cards could be use at William's Sonoma for my new pots and pans as well as a gift item I purchased from Mark and Graham. read more

Whereas this particular location was and has been somewhat helpful, the delivery department for Williams Sonoma has been dismal. We ordered living room furniture and bedroom furniture last March 17. Part of the living room furniture was lost and that item had to be cancelled. We had waited 5 months and only received part of the order. So we cancelled that one item and ordered from another company and got it delivered in 10 days. We received only part of our bedroom furniture in November but the bed itself has been sitting at their delivery hub since October 3rd. We were notified 2 days ago that it would be delivered this coming Thursday and we're then notified today that it had been cancelled again. Despite emails and texts sent to their leadership team by each agent I spoke with, no one from leadership has ever attempted to contact me. I find it highly disappointing that a company with the reputation of Williams Sonoma/Pottery Barn conducts their business in such a haphazard manner. I cannot recommend this company at all. Furniture quality I'd excellent but follow through is very poor. read more

Wow, what a let down. I walked in with intentions of purchasing a kitchen table. I was specifically looking for certain one while also looking at furniture for my room. If anything, I really wanted the table and was prepared to buy it. Usually when you walk into a pottery barn you're greeted by a sales person who helps you with all your needs, weather you need it or not. When I walked in I was greeted by no one. So I walked the store and noticed at least 6 sales associates. (Keep in mind it was only me in the store). I did get upset because I really wanted the table and I had no service so I walked out. As I walked out a couple walked In and where promptly greeted but a sales person. In conclusion, I will never come here again, or even recommend this place. I would give it no stars if I could. They would probably don't care about this review considering the fact they are a big corporation, but I care. What a waste of time. read more

I have never had a problem at the Grand Blvd. location at all. All the staff have been very nice and helpful, especially when there was a mix-up with my account changeover to Capital One. The help received from particularly Tammy, Jonathan, and Michael made a difference in my day. Those three are excellent employees! read more

Typical Pottery Barn. Pleasant place to shop if you like that kind of thing. The shopping complex it is located in is upscale and you can recover with a cold drink at the Tommy Bahama bar/restaurant. read more

Beyond RUDE with attitude. Stopped here just before closing and they were already locked up with a nasty woman closing out her register. I knocked on the glass door. She finally came over and mouthed the words "we're closed" repeatedly. I could hear her, but she pretended she couldn't hear me. My associates saw the entire exchange. I was just trying to see if they had something in stock, so that I could return tomorrow and purchase. (And did I mention they were closed BEFORE the store was supposed to be?)Then, I spotted the item on a table behind her. I pointed at it. She turned to look, then looked back at me, unsmiling and with a nasty look on her face. I just wanted to see if they had one or more of the item. She just kept saying "we're closed". Finally, she yelled thru the glass, "we open at 10am". Well, that did it for me. Listen honey, your little Destin attitude wouldn't last one minute in Atlanta, where Pottery Barn is a huge success. If this is your Manager, you're in trouble. And judging by the reviews, you are. read more

I was thrilled when PB finally opened a store in Destin last year. This store is very neat and it is a nice size for a small town. There is plenty of room for their rug display. Some stores have them crowed in a dark corner, but this store has them in a well lit area. I recently purchased the Lilly Pulitzer bedding for my daughter. The manager was super helpful by get additional items from other stores for me. My daughter's room is beautiful and I am happy the staff at PB Grand Boulevard was able to help me put it all together. Thanks PB Grand Boulevard! read more