I'm only selecting one star because it won't let me select zero.
We bought some outdoor furniture a year and a half ago. My wife noticed that it was coming apart on the front and so she called the person that sold it to us - Amanda- and informed her of what was happening and asked if there was a warranty. Amanda said there was a one year warranty , however, the furniture had to be maintained and kept under a covered area. Amanda not only sold us the pieces but also personally delivered them to us and placed them under our patio area. At that time she said the furniture would be fine.
Fast forward to today, she said she would call the owner of the store and see what could be done and call my wife back with the information. She never called and let us know what the outcome was so my wife started calling and finally got a hold of her. They said the warranty was expired and there was nothing they could do. My wife explained to her again that Amanda approved of the placement and it would be ok, which Amanda vehemently started denying. There was more conversation , my wife told Amanda that she had approved of where our furniture was placed and that Amanda started elevating her voice and told my wife she didn't say that, and she wasn't gonna take that kind of talk. She started shifting the blame to my wife saying that my wife really wanted the furniture. Then she hung up on my wife. Terrible, Terrible way to do business, good customer service telling you Just what you want to hear while making a purchase, but that is where it ends. If you are looking for temporary furniture that may or may not hold up then this is the place for you. We won't do business there again and will not make a good recommendation.
The fact is, the pieces were misrepresented and sold to us under what we believe is with a lack of good service.
Don Hager
6/18/18
Still business as usual, as I understand, only hear bad reports
8/6/18
Every time I look at the furniture we bought that was misrepresented to us, and see how it has continued to deteriorate, I just get irritated all over again. Very disappointing read more