Like Dr Desai a lot. However, it is extremely difficult to communicate with the office, you cannot get through by phone. It's very frustrating. read more

Potomac Urology performed a Aquablation on me and I am now under continuing care and need to 100% self-cath. Dealing with their "big corporate machine" is a nightmare. My catheter company and I have been trying to get them to simply send in a new prescription for my (unchanged) catheter order for 2 weeks now and I have had to make 13 calls to date (and the prescription still has not been sent). Six (6) days ago now, on one of my follows ups, a receptionist even read me the note in my file requesting the prescription be sent. I have even been working with their "Patient Advocate" for the past 2 days - yet still the prescription still has not been sent. Not only is this a serious health risk (I am 100% dependent on Catheters) causing me serious anxiety, if my order does not go in today (the end of the month) it will cost me a ~$600 deductible (I have met my deductible for this year, and it restarts next month). So, even though I placed the order on the 16th to ensure plenty of time to fill it, Potomac Urology's administrative incompetence and apathy are now costing me ~$600. read more

Good luck getting ahold of anyone!! Zero communication from Dr. Marhamati but you get a whole lot of attitude. Switched doctor's so "hopefully" things go better. read more

Not really sure you want to deal with these people. They NEVER answer phones, in any department. They do not return messages. I've spent two days on the phone on hold for several hours EACH day and no one ever picks up. Impossible to get records transferred. Yesterday, after two hours on hold, they simply disconnected my call at 4:40 in the afternoon with a pre-recorded message to "have a great day". This is a pathetically managed office if this is the best they can do. Really. Look elsewhere. Do not get involved with them if you ever think you would have a reason to call and ask for something or someone. You will be massively dissapointed. Gsh, what a terrible place. read more

Horrible. Poor communication. Patient portal the worst. Have called multiple times and get hung up on. Messages do not reach the doctor or get ignored. I would go elsewhere. read more

Been waiting an hour in office that looks like a supply locker. Poor service for sure. Zero confidence. See

Very caring staff. Good experience. Dr. Singh was friendly and courteous. Made me feel comfortable and secure.

We have been trying to get Dr Desai or his team to contact us regarding my Father in Law's medication concern for over a week to no avail. My FiL is dealing with Stage 4 Prostate cancer and is concerned about a drug interaction but this team has been less than helpful and monstrously noncommunicative. Even the pharmacy can't seem to get a call back from Dr Desai or his office after over a week, which is mind boggling and seems dangerous. The call center system is wretched; we've been transferred back and forth and told we'd have our calls returned but haven't. Multiple family members are now involved. We cannot in good conscience recommend Dr. Desai or this clinic until and unless this gets resolved to our satisfaction. read more

Been here waiting 2 hours for my husband to finish up his 10 minute procedure. I've overheard many complaints from patients while waiting. Avoid this office. read more

I was treated surgically for one condition, but later diagnostic results showed that I had a different issue. This was very frustrating and left me feeling unheard. My experience with customer service was also disappointing, and I did not feel that my concerns or feedback were welcomed. Overall, I felt more like a transaction than a patient. read more

Dr. Singh is capable, knowledgeable, and personable. He came highly recommended by several local medical professionals.

This place does not communicate effectively. You think you are scheduling an appointment at one office but they schedule it at another office and you only learn this when you get the email confirmation of the appointment. I have had two botched scheduling issues in a row and they keep trying to send me to an office farther away. Place really acts like they are treating a number and not a person. read more

Dr. Singh was very apathetic and didn't seem to care about me at all. During a televisit, he said, "You're fine, you don't need any treatment!" I had to practically get him to do his job properly and try to figure out a possible solution myself because he failed to do so himself. I have been having urnine leakage and difficulties emptying my bladder for over a year, and he downplayed the situation and acted like nothing was wrong with me. Didn't even seem to care about finding out. I tried to ask him what I should do, and he kept saying I was fine and ignoring my concerns. This problem won't go away and I've been to countless doctors hoping they could find a diagnosis and treatment plan. I thought I was finally one step closer to that, but I was very disappointed. I've never had this problem before with my body, so I highly doubt it has anything to do with me not drinking enough water. I pushed Dr. Singh to do something, so he prescribed me a medication, but so far it isn't helping. read more

Dr. Singh is a compassionate healer and a God-send! Several years ago, he saved my life and has improved my quality of life over the year. He is my UFL (urologist for life). Michael W (Woodbridge, VA) read more

My primary doctor referred me to a specific urologist at this practice earlier this year. After the initial consultation, it was determined that I needed a prostate biopsy because I had Level 5 indicators for cancer. When I came in for the procedure a few weeks later, a different younger doctor was there to perform the procedure. I was a little surprised but figured he was on the staff with the doctor I was referred to. 2 weeks later I was told that my prostate was benign for cancer, but needed treatment to help with my enlarged prostate, which was causing frequent urination. This replacement doctor who I assumed was on the same team as the doctor I originally referred to told me that I needed 2 tests to determine the next steps. They performed both of these very invasive tests involving my penis and then this doctor recommended to fix my enlarged prostate issues I needed a Prostate Artery Embolization, which blocks blood flow to the prostate, causing it to shrink. Then he recommended I also have an Aquablation that integrates ultrasound imaging with a standard camera that allows the surgeon to map in real time parts of the prostrate to remove targeted parts of the prostate to make it smaller. He also explained the risk of sexual disfunction, which he said happens 20% of cases. Right after this consultation as I was driving home, I realized I forgot to ask whether I should continue taking the medication the original doctor I was referred to, so I called and left the original doctor a voice mail message. He called me back and asked what was going on. I told him about the 2 procedures I had the past week and his first response was, "Oh my God!" and went on to explain that these tests were completely unnecessary and only driven by the profits this practice derives from performing these tests. I also explained the 2 recommended procedures to correct my enlarged prostate the replacement doctor told me I needed. His response was that my prostate was only 60 cc's, and that he would never recommend these procedures unless the prostate was over 120cc's in size. He said all I needed was medication to help shrink the prostate and wrote me a prescription, telling me not to do these procedures. He further explained that he recently joined this practice after leading a large Urology Clinic in Northern Virginia for most of his career and sees the regular practice of recommending expensive procedures as being common with Potomac Urology. He said his patients trust is paramount and he is completely opposed to these business driven practices. He also gave me his personal cell phone number and asked me to follow up directly with him going forward, which I plan to do. I understand that doctors can have a difference of opinions on how to treat patients, but this practice changed doctors from the one I was referred to without my permission, and this new doctor didn't consult or keep the doctor updated that I thought was overseeing my care. I wasn't even given the option to take medication to solve my issue. The only option I was given was to perform 2 expensive and invasive procedures. To me this means that either this doctor is incompetent because he wasn't aware that medication was the least invasive and least expensive way to treat my prostate, or he was purposefully leaving this option out because he was trying to drive up revenue for the business, which I suspect is the case. After finding out about this, I called to inform Morgan Gray, the Business Manager for this practice. I have left Ms. Gray at least 6 messages to call me and she has never returned my call. Her voice mail box has been full for weeks. I've also left numerous messages for Jennifer Quintenella, another manager here. She called me back once 2 weeks ago when I wasn't able to answer my phone but I haven't been able to reach her since. I've left her at least 6 other messages, as well. My experience here has been horrible. Not only did they do 2 tests that were completely unnecessary according to the urologist I was referred to here, but their management staff refuses to call me back. Please beware of this if you decide to go to this practice. read more

I echo many of the other comments here. The best I can find to say is that the medical staff is probably competent, but not much more. The office staff as individuals seem nice, but office policies are completely patient-hostile. My husband had an in-office procedure done in August. The next day he was in terrible pain, and when he called the office he was told to call back if it didn't improve by the following day. The next day he suddenly was unable to walk and was out of his head. At the ER they diagnosed probable septic infection and admitted him to the hospital for 3 days. Potomac Urology seemed unconcerned. He proceeded to have one infection after another for the next 5 months, and each time they treated him as if each were a separate standalone infection, NO ONE even cared to look further for a systemic cause. Often they would wait days before they prescribed antibiotics, leaving him in pain for the whole time. Then a week ago he was diagnosed with multiple pelvic infections as well as a life-threatening aortic aneurism that the vascular surgeon said could have been caused by infection. After this diagnosis and ct scan, my husband's PCP referred him to Potomac Urology to be seen by his urologist immediately. The office had us go to the Alexandria office, which is an hour away from us in I95 traffic, insisting that is the only location we could see the doctor. When we got there, they informed us that the doctor was not in for the day and we would be seen by the NP. Nothing against the NP, but we could have done that at a lot closer facility. If you can possibly find any other urology practice, you should avoid this one. read more

I am a patient of Dr. Nilay Gandi and had surgery last Monday to remove my cancerous prostate and everything when extremely well. I read reviews posted by others and didn't encounter any issues. If I had 2 prostates and the next one needed to be removed; without hesitation, Dr. Gandi and his team would (without doubt) be my choice. Thank you Team Gandi. Not only was this a success, but above ALL, you removed my cancer and that rises above ALL! read more

Dr. Sajadi took care of my cancer (thank you!) and Dr, Klein has now taken over and has been very easy to talk to about follow up appts and issues. read more

Wife got referred through TRICARE. For the first two weeks it was a constant game of the desk agents losing the TRICARE authorization, receiving it, not receiving it, etc. 2 weeks prior to appointment we finally received confirmation they had the authorization. They wouldn't schedule the appointment without the authorization letter faxed to them. It was faxed at least 4 times. 2 days before the appt they called to say they didn't have authorization. WHAT A PAIN. Then she gets seen and the doctor prescribes a medication that TRICARE doesn't cover. Ok, this happens sometimes. Doctor generously offers a coupon for $20 approx cost of medicine. Well, no pharmacy in a 10 mile radius carries this medicine. We call back and request a substitute. They tell us there is no substitute medicine other than a generic brand. Generic brand is $300 out of pocket "with coupon"! I really would not recommend this place for any TRICARE referrals. Please request a different urology clinic for your family. read more

As I stated Potomac Urology gave me a drug resistant ecoli infection during an in office procedure. They ran $3100 of blood tests on me and never mentioned it. When I was asked why it was on my bill I was stonewalled, verbally bullied, and told not to return. The last thing they did was send a next day registered letter with false cancer warning/diagnosis stating history of elevated PSA levels. The letter was sure to arrive Saturday morning so I could not get answers for two days (intentional pain and suffering). Well today is Monday and I asked for my records to be requested because I wanted to see these high level PSA results. My doctors office was told they never ran a PSA test on me and the letter was a mistake. Then they tried to cover that mistake with another lie which was it was supposed to say "history of urinary tract infections". But I hae no history of urinary tract infectsions. My last visit to potomac urology was five or more years ago regarding a kidney stone. The only urinary tract infection I've had was recent which was a drug resistant e-coli infection that I was given by Potomac Urology. So if you want a doctor signing letters with fake diagnoses written by office staff for spite, and allowing his patients to get infected by unclean equipment and/or contaminated numbing agent, then I'd recommend Dr. Alok Desai. His brother Pratik is President and he is Treasurer of the practice (Virgina State Corporate Commission records are public) so my treatment under his care starts to make sense. They're protecting their business and not their patients. That's why I was told to shut up and pay, the bill was not explained, and I was then thrown out. And when I spoke to my doctors office late in the day they still hadn't produced the results for the $3,100 dollars of blood tests for contagious pathogens that I was never told about but made to pay for. This is my last update. They've admitted to lying about tests they never performed and lied a second time in an attempt to excuse the first lie. The history of UTI infections lie is what a slimy lawyer would do to claim the infection wasn't their fault. That's the caliber of the people I dealt with there with few exceptions. I have no issue with Potomac Urology's Doctor Marhamati who perfomed the biopsy and I was at Inova Healthplex in Alexandria and don't seem to be suffereing from another infection (even though as of today Dr Desai's letter would now read a history of urinary tract infections). I don't deal with liars. Because one lie was "this is clean" and that lie caused me a lot of pain and suffering and left a cancer diagnosis hanging over our heads for an extra month. And one last comment for the office manager who told me I would not be successful. That's a pretty arrogant statement from someone who puts lies in writing for all the world to see. Go Somewhere Else read more

Potomac Urology - letter includes false diagnosis of hisotry of high PSA levels. Telling someone they might have cancer as spite is malpractice - Urologists Near Me - Woodbridge, Virginia

Let me start by saying my husband said the doctor and the nurses were great. THEY were not the issue. They are actually the reason this review is 2 stars instead of one. Moving into the issues, and boy are there a lot. Consultation was in December 2020, procedure scheduled for January. In January both of our kids got Covid (They were fine, husband and I never got it.) so we had to quarantine. Procedure rescheduled for February. We show up for the appointment in February and they ask for his negative COVID test. They NEVER told us we needed that. However, we had our negative tests from January. They wouldn't take those because they said it had to be within the last week. (Which is kind of dumb. Say we got the test on Saturday and it was negative, we feel fine and go to the procedure, then the next day start feeling bad and find out it's covid. We were contagious while there, so why bother?) Regardless, they never told us anything and didn't seem to have a clear policy in place. Whatever. We reschedule for March. Come March he gets the test on Tuesday and his procedure is on Thursday. He got the rapid test which was negative, but the place also sent it off to get tested from Labcorp. Potomac Urology called Wednesday confirming his appointment. He confirmed and then they asked for him to fax or email his results. He told them he was at work and the results are home so he can't but he can bring it to the appointment like we were told. That's not good enough and they want him to email it when he gets home so they have it in the morning before he gets there. Once again, changing their "rules" or "policy". I call them and verify that they WILL take that test since it says negative, but they sent it off, right? They just say as long as it wasn't the blood test they will accept it. They called the place where he got tested and they faxed the results to them. Thursday morning we got the negative Labcorp results so just to be safe I emailed it to them. They call him Thursday to confirm again. He says "yes, I will be there." Then they asked if he called our insurance to see what we will have to pay. What? Since when do we have to do that. He said no, he will be getting it done regardless so it's fine. Then they ask if he wants to pay over the phone. Again, why? He will literally be there IN PERSON in a few hours. Then they asked if he was on his way. He said no because his appointment is at 3 and it was only like, 11am. We get there and they ask for his negative test. He tells them that 1. they got it faxed directly to them Wednesday, and also that I emailed them that morning. They couldn't find it so I had to resend it. They still couldn't find it. Apparently it went to spam. Now I thought spam was the first place you look when someone says the emailed you and you don't have it. .. but apparently not. Moving on they then tell him to pay $500. He asked me if that sounded right and I told him it was around that, yes, but usually we pay the COPAY, then they bill the insurance, and then we pay the remainder. They said there was no copay and the $500 is an "estimate". Never in my life have we paid an ESTIMATE for a doctor, and not the actual bill. Apparently this is how they do it. Then he waits 20 minutes for the doctor (which is irritating, but not uncommon for doctors offices so that's fine) and they start. During the procedure they ask if he picked up the antibiotic and pain pills. We knew NOTHING about that. Apparently they sent it to our pharmacy in December but neglected to tell us. They said they would resend it. I call the pharmacy about an hour later and they received the antibiotic but nothing for the pain pills. They did see it was ordered in December and never picked up so they filled it, but apparently in resending things, they neglected to resend that. Basically, the doctors and nurses are good, but the office staff seems completely and totally incompetent. Not to mention they are rather rude on the phone. I think I spoke to one nice person the whole time. TL/DR: Doctors and nurses are fine. Front office staff is incompetent and rude. read more

I received excellent care at my first visit. Dr Desai really listened to me and his medical assistant took care of any computer entries. The staff was efficient and helpful and I did not have much of a wait. I received a quick follow up by phone for an abnormal lab and a prescription was sent to my pharmacy immediately. read more

It is important for doctors to listen to their patients. During a recent visit I explained the pain that I was experiencing to Dr. Alok Desai and asked if he would take a look at what was going on. He told me he didn't have to look as he had seen it in prior visits. My most recent visit was 3 months prior and I was sitting there in agonizing pain! He will not be seeing me again as a patient. Found another practice in Annandale. Was treated with respect by the doctor, who took the time to listen, didn't rush me, did a thorough examination and recommended appropriate plan of treatment based on the examination and history. read more

Went to an appointment and left them a sample as requested by the doctor. After 4 days of not hearing from them I called them to find out the reason I never heard from my results it's because the sample was never sent to the lab . Unbelievable. Never coming back. read more

Made a much needed appt with Potomac Urology. From Colonial Beach it will take 1.5 hrs so I gave myself an additional 40 minutes for the trip. I ran into a car burning on N95 which made me exactly 15 mins late for my appointment. I called while parking to ask could ai still be seen and was told to come in that it would be ok. Upon checking in, Maggie, without a greeting and without looking up asked, DO YOU HAVE AN APPT? Yes ma'am. She informed me they have a policy about being late. I informed her of the burning car and the added 40 minutes. She was not phased. Unfortunately she would would not share the late policy with me. I also informed her I was not made aware of a policy. I was 15 minutes late and they would not see me! I even asked if it was a good idea to have the last appt of the day and the appointment person stated that it would be no problem. Now I have a long drive back to Colonial Beach, a bad first impression with Potomac Urology, scolded by Maggie and still no closer to getting some help. Not a good experience and wondering what more I could have done... ugh!! read more

Tried to get an appointment but NOBODY ever responded to my appointment request. That's fine. I didn't want a male urologist anyway that operates a medical practice like some kind of fancy country club that does NOT accept everybody seeking medical attention and has health insurance!!!! They must know they suck which is why they don't allow any google reviews either. read more

DO NOT GO HERE!!!! This place is horrible and they only thing they care about is never ending appointments where they hardly look at you or care to even find out the problem. No bed side manner, rude staff and we believe the doctor injured my wife and are attempting to cover it up. After many appointments, a surgery that never even found kidney stones, and multiple tests my wife chose to ask for a second opinion. She changed her appointment for another doctor in the practice. That day the old doctor comes in and magically the doctor she booked the appointment with was no where to be seen and was forced to see the doctor she no longer trusted. So we ask for another doctor and they say we still have to book and pay a co-pay for another appointment even though it is their mistake. Save your time and money and stay away from this horrible place. read more

We went to the Woodbridge office as a referral from our primary doctor. We were seen, and I would use that word loosely, by Dr Singh. We weren't asked any questions, no reference to our referral or reason for the referral...the patient room was filthy and the nurse even indicated not to sit on the patient table because of its filth. The dr himself had on a dirty outdoor jacket. It was the most jarring experience I've ever encountered. My father is 86 years old and I was so embarrassed for him as he was treated as if he was inconsequential. The Dr didn't even dismiss the additional staff who were not nurses to leave the room before asking my father to remove his pants and underwear. I'm going to file a complaint but also wanted to warn anyone looking for Urology care not to go to Dr Singh at the Woodbridge location unless you don't care about your dignity or if your dr has any bedside manner at all. The visit was less than five minutes and we were treated as if we were an inconvenience to the Dr. very disappointing experience! read more

This is the worst doctors experience I have ever had.. Rosie & The manager MP very unprofessional did not refund me my money in time for my surgery. Told me different information and never followed up. I definitely learned a valuable lesson before your insurance referrals make sure you read the reviews because these people should not be in business doing anything medical. read more

Incredibly disappointed in the Woodbridge office. I had a vasectomy on a Friday and my post-op meds were not sent to the pharmacy. I confirmed with the pharmacy that the prescriptions were not received and called the office twice the day of my procedure to get this corrected. The prescriptions still were not called in. I called again on Monday and left a voicemail detailing the issue and requesting a return phone call. It's now Tuesday evening and the prescriptions still have not been sent to my pharmacy and I haven't heard anything from the office. Find another practice to go to for your urology needs. read more

The Office Manager is rude and lied to the doctors saying I was being hostile when I asked questions. They automatically dropped me as a patient without listening to my complaint about the Office Manager/staff. Dr. Klein and Dr. Desai are not professional, sarcastic, and very arrogant. This practice monopolizes NoVA. Do not use this practice if you can help it. Most people go to a urologists for painful kidney stones. They could care less about you as a human who is suffering. You have been warned. read more

Veterans Administration scheduled me for an appointment through the Choice Program, at this urologist office. The Choice Program sent the office all of the paperwork for payment and they acknowledged receipt. I received all of the paperwork to fill out as a new patient in include insurance and was notified three times asking me if I was going to make my appointment. On the day of the appointment I arrived 15 min. ahead of time and walked up to the desk. The lady was very rude and said you need to sigh in and have a seat. I signed in as soon as I sat down they called my name. I walk up to the desk and she rudely asked for my id and insurance card. I presented her my Veterans ID card and my drivers license and she commenced to tell me that they no longer took VA and said that she needed other insurance to keep my appointment. I explained to her that VA made the appointment with them and sent all of the payment paperwork and they agreed to see me since I have been waiting 3 months to see a urologist. She just kept saying we don't see VA patients any more and the people that does their scheduling must not know their not supposed to take VA. This was a total slap in the face for any Veteran going to this office, not just their attitude but treating Veterans like this and not even saying were sorry. I called VA and they called also but the lady at the desk told VA that were no longer seeing new patients. She sever told her with she told me about not seeing VA patients. Stay away from this place unless you want to be treated disrespectful and possible being discriminated just because your a Veteran. One star is too much. read more

If you are looking for THE WORST experience of your life in terms of scheduling an important medical procedure, Potomac Urology is your place. Not only did they keep on pushing our critical procedure further and further, every time we spoke, they made it seem like they had no idea what we were talking about. I had several detailed (45 minutes long at times) conversations with multiple people about scheduling a procedure and was finally able to come to an agreement to get it scheduled. Few days later, I get a follow up call (from the same person I spoke with several times) asking for us to schedule our procedure way further in future than what was discussed. To top that, while asking for us to schedule this(future) appointment, this person had no regards to our condition or our prior conversations. Unfortunately, we had spent so much time and energy with their office by that time (our medical condition was also worsening while this was going on), it was difficult for us to leave & look for someone else. It's also unfortunate that patients are just treated as numbers at this office and no "damn" is given to the severity of their conditions. read more

Please avoid this facility at all costs. I had a vasectomy through them, it failed. Not to mention that there has been ongoing pain from it. The room in which the surgery was conducted looked like something from the movie "saw." Their response to the ongoing complications from it has been total disinterest in assisting me. They are impossible to get ahold of anyone, they don't return messages left, and if you do get someone on the phone they act as if you are bothering them. read more

Was seeing Dr. Singh things were ok in the beginning. Was diagnosed with kidney cancer and had all test and scans recommended, had my virtual meeting and was on the way for surgery, just waiting on scheduling to confirm my dec 16th date. Meanwhile I was approved for Medicaid. Called the office to advise them and was told Not accepting NEW Medicaid patients at this time. I said I'm not a new patient been here a month. Well we can still do your surgery but you will just have to pay cash. What a way to treat your cancer patients. Needless to say I hung up. read more

Avoid this practice at all costs...they don't care about people they only care about making money. It's COVID season and they offer virtual appointments but don't have a way to pay for services online so they require you to give credit card information over the phone, per front desk receptionist Sonya. They even said if I don't give my credit card information over the phone they're going to cancel my appointment and I would be forced to reschedule my appointment and come in to the office. Poor, poor, poor customer service and no care for customers. read more

Very poor in responding to questions sent through their patient portal. It's been five days and counting with no response yet from Dr. Pratik Desai. Seems like a doctor would respond quicker to his patients. read more

This place is a zoo. Doctor barely spent any time explaining procedure options. I had an ablation performed where the charges were almost $100,000!!! Thankful insurance had negotiated that to $20,000!!! (charged for each vessel)... Then I paid $350 for my initial visit and owed about $3000 but they only credited $35 (office visit) Can't get them to respond in person to get the bill corrected and they just keep sending bills in error! The operation didn't work. AVOID this place RUN to the next service provider..... read more

I personally have had a good experience when going to the doctor Dasai myself. My mother referred me to him in the past and right now we are dealing with some medical issues for my mother. However, in the past 1 to 2 weeks I have had a not so satisfactory experience with this clinic. For one thing, my mother is homebound right now and the doctor apparently made "a special exception" to do a virtual visit with my mother. Her primary care provider has no problem providing online visits as much as needed; why does her urologist not do the same? I would expect that having gone through the pandemic, online services would be readily available. Today we had a follow up with the doctor online and this time he could not hear us very well because of background noise on his end. Why would someone have a virtual visit and not find a quieter place to have the appointment? A third issue, and perhaps the most pronounced issue of all, is the treatment I felt from his administrative team when trying to work out a situation with a prescription he wrote for my mother. Her Medicare insurance according to the doctor, does not cover the type of medication he prescribed. However, her insurance has what is known as a tier exception, meaning they can provide reduced pricing based upon the tier she falls under. It simply required a quick phone call between the doctor and her Insurance provider. That apparently was a hassle for the administrative team to take the time to get through to my mom's insurance, which apparently they claim they do not have time for. DO NOT HAVE TIME FOR?!?! Are you serious?! That's what we pay you for! Borrowing a hospital term, this is not what I would consider proper bedside manner. It smacks to me of a clinic that is understaffed and perhaps underpaid. The fact that the doctor had noise background during his online visit today also told me that they are behind in their work and/or understaffed or trying to bite off more than they can chew. If they can't handle that many patients, then just tell the newer ones that they can't take them any more and refer them elsewhere. It isn't fair to those who have been with the practice a while, to receive less than optimal treatment. read more

The doctor (Klein) didn't bother to introduce himself and it was very apparent he had not taken the time to read my file. Every time I have had an Ultrasound they missed stones that were 4mm+. When I ended up in the ER, despite being contacted by the ER doctor, they never followed up even when I called. I got charged twice, once for the US then for the interpretation (which was wrong). I then got charged AGAIN for 2 missed appointments, but I had passed it AND according to them I didn't have one AND I had called and canceled it. I did have a record of the call so those charges were reversed. read more