I would give them zero stars if that was possible. Because, I've had zero luck getting a…read moreprescription refill. Several phone calls and messages on the office portal to make it happen. When there's an issue with the prescription, they were contacted by Express Scripts about the issue, they don't follow up and Express Scripts cancelled the order. I left another message on their portal and three voice mail messages for the nurse to submit another prescription. No calls back, the prescription wasn't ordered and I'm out of the prescription altogether. It's by far the worst service from any medical provider that I've experienced. I'm done.

Such a disappointing experience. I had originally met with Dr. Chung (who is lovely) after being in…read morethe ER for Kidney stones. I had a shockwave lithotripsy performed by Dr. Sajadi on September 13th. They asked for me to make a follow up appointment and they did not have any availability until October 19th. They told me to strain my urine and bring by the stones I had passed. I brought them to the office on October 6th. I was not given any further instructions before my appointment today (19th). My appointment today was for 4:30pm. I arrived at 4:15pm to check in. I sat in the waiting room until 5pm before being brought into a observation room. Once back there I waited another 10 minutes and still saw no one. I opened the door and found the receptionist and told her my appointment was for 40 minutes before and I was still waiting. She seemed confused and said she would find Dr. Sajadi. I saw him on the phone in his office. I proceeded to wait an additional 10 minutes before Dr. Sajadi came into the room. He came in and spoke to me for 2 minutes. He said he thought I was being seen by a different doctor. He asked if I had passed stones; I told him yes and I had brought them into the office two weeks prior. He asked if I was in pain; I told him no. He then said I would need to get an X-ray to see if the stones were still present. I expressed my frustration for waiting for 50 minutes before being seen just told me told that I needed to get an X-ray. I felt that if I needed an X-ray they should have written me an order weeks ago so I could have had it done and they would have had it ready for my appointment. Dr. Sajadi sent me over to the hospital to get the X-ray and said he would look at it tonight and if I hadn't heard anything from him by 8pm then to call and have them page him. When I was checking out with the receptionist she then told me I had a $20 copay. I was livid! I asked her how I could possibly be charged a copay for waiting in the waiting room for 50 minutes and being spoken to for 2 minutes. The other receptionist at the desk chimed in with "Anytime you see a doctor you have to pay a copay!" I paid the fee and told them I would not be returning. Fast forward to 8pm. That came and went without a call so I called them. They said Dr. Chung was on call, that they would page him, and if I hadn't heard back in 30 minutes to call back. The additional 30 minutes came and went without a call so I called back. They said they would page again and if I hadn't heard back in another 30 minutes to call back. 8:55pm came and I received a call from Dr. Sanjadi saying he was on his way home And he would give me a call when he got there and got a chance to look at the scans. He also told me that the receptionist was wrong to charge me a copay for a post-op visit and that I would be reimbursed. I let him know that I appreciated that. At 9pm Dr. Chung called and reviewed the scans with me. Overall, I was happy with my procedure and my treatment through it but today has truly been a nightmare of frustration. I would not recommend someone to go to this establishment based on the lack of customer service/professional.

HAS NOTHING TO DO WITH UROLOGY SERVICE YET --- CALLED TO MAKE AN APPOINTMENT FOR THE FIRST TIME…read more THIS RATING IS TO THE RECEPTIONIST ONLY. I hear that they provide outstanding service. It relates to calling for the first time to make an appointment. The receptionist sounded stern. During the conversation, she stated not to holler at her. I do not know her, but I told her I am a 100% Disabled Veteran and have hearing problems. Then mentioned to me that they do not take Veterans Affairs insurance when I did not say that. It appears that she needs sensitivity training. Treat patients and potential patients with care and compassion.

Great staff. It was easy process. I definitely recommend this doctor…read more The receptionist was friendly and felt safe there

One of the most professionally run medical offices I've ever been to, staffed with the nicest…read morepeople, who not only know how to do their jobs well, but continually offer up smiles and kindness. Dr. Chung was also top notch. Professional and knowledgeable, he also possesses a great personality. I never felt rushed and he answered all of my questions thoroughly, and really put me at ease. Just a well run organization from top to bottom.

My primary care physician referred me here for a potential issue…read more My appointment was with Dr. Andrew Chung. He seems very interested in you as the patient. His explanations were clear and easy to understand - and he was patient in answering my questions and discussing things. Definitely recommended!

Like Dr Desai a lot. However, it is extremely difficult to communicate with the office, you cannot…read moreget through by phone. It's very frustrating.

Potomac Urology performed a Aquablation on me and I am now under continuing care and need to 100%…read moreself-cath. Dealing with their "big corporate machine" is a nightmare. My catheter company and I have been trying to get them to simply send in a new prescription for my (unchanged) catheter order for 2 weeks now and I have had to make 13 calls to date (and the prescription still has not been sent). Six (6) days ago now, on one of my follows ups, a receptionist even read me the note in my file requesting the prescription be sent. I have even been working with their "Patient Advocate" for the past 2 days - yet still the prescription still has not been sent. Not only is this a serious health risk (I am 100% dependent on Catheters) causing me serious anxiety, if my order does not go in today (the end of the month) it will cost me a ~$600 deductible (I have met my deductible for this year, and it restarts next month). So, even though I placed the order on the 16th to ensure plenty of time to fill it, Potomac Urology's administrative incompetence and apathy are now costing me ~$600.

Unfortunately my first (and last) experience with Fair Oaks Urology was a poor one…read more I scheduled an appointment by phone and received a confirmation email. The email listed the time of the appointment as 11:15am. I arrived SLIGHTLY late at 11:20am. The receptionist immediately told me that I was supposed to be there at 11am, despite the fact that the confirmation email only stated the appointment time of 11:15. The receptionist got an attitude when I pointed out that the confirmation email only stated the appointment time and mentioned nothing about arriving early. She then said they would "try to fit me in" when possible on that day. The confirmation email also included a garbled version of my first name, with no last name included. When I tried to pre-register for the appointment online (to provide the necessary information about me), the system rejected the garbled first name (no last name was listed) and I was unable to pre-register. Had I been able to pre-register, I might have found the information about arriving 15 minutes early. The information that I provided at the time I scheduled the appointment was very sloppily entered into their database. After the initial poor experience with Fair Oaks Urology, I decided to cancel my appointment and leave the business. They are clearly disorganized and sloppy in preparing data for medical visits. I can't speak about the competency of the doctors here, but if the appointment process is any guide, this is not a medical practice that I would ever want to use.

Dr Eisa is top notch!! I highly recommend him. All of my experiences with Fair Oaks Inova Urology…read morehave been excellent. All of the staff have been friendly and helpful. Really not sure why others have complained.

Actually, negative stars if that were possible. My dad was treated by this man almost ten years…read moreago. Yes, my dad is still alive, and yes, he's cancer-free, but he's also dealing with the ravages of radiation. After several weeks of external radiation, the doctor implanted three times the number of radioactive "seeds" that had been agreed upon. My dad suffers daily from pain and discomfort, and has had to endure several surgeries to try to repair damage done by radiation. Be warned! I'm sorry to see that this crackpot is still "practicing."

This review is for the appointment schedulers. I booked my appointment 2 weeks prior to the appt…read moredate. When I arrived (after a 40 minute drive) I was told that the Dr didn't specialize in my appt need. I don't understand why this wasn't relayed to me the day I made the appt or within the 2 weeks that the appointment was made. They offered no apologies or explanation. They showed no concern for wasting my time or gas. Very disappointed in their service, or should I say lack of service, and would not recommend them to anyone. Don't waste your time like I did. Negative 5 stars

The receptionist, Becky Santiago was rude and short and unprofessional for no reason. Called to be…read morea new patient and was automatically turned away without a proper reason. The website lists all insurances this provider accepts including mine; however Becky would not give any reason for turning me away based off my current insurance (which was included as accepted insurances on their website). She was short and nasty...left me on hold for five minutes before answering.

Really good first impression at the first appointment. He's an old school doctor without the bells…read moreand whistles and really seems focused on patient care. It did feel like he really listened to all concerns and you won't feel like just a number if you come here, unlike some providers you go to. I was pleasantly surprised to call and have an actual person pick up and not an answering service. There was a shorter wait time to get an appointment as opposed to the over a month or more for other urologists I contacted. This appears to be an independent practice and is not affiliated with the urologists at Potomac Urology, although they both have offices located in the same building (The Potomac Center). He has surgical privileges at Sentara if you need to get a procedure done. Cons: -No electronic medical records service (clarification: He is affiliated with Sentara so there is Sentara MyChart but there is no messaging system or online appointment scheduling, unlike with the Inova MyChart system) -No onsite lab (you will have to make an appointment at a separate location for lab services, in addition to radiology/imaging services.)