Excellent!! I've been dealing with this establishment for more than 20 years. I have NEVER…read more encountered a problem. The staff and owners are kind and very courteous. Very business oriented and treat you like family. You're more than just a customer at this establishment.

The owner was very rude and unprofessional. I had a porch swing along with several other metal…read moreitems that I brought in and from the start he had an attitude and kept making comments like "all this for 50 cents worth of metal" and kept making rude comments. The rest of the employees there, including the cashier were very helpful and polite, but the way he acted a customer service based business is not for him.....

Best prices in town by far always go here 50 miles out of my way to get there very fast to process…read moreand get your money in and out.

Excellent customer service! Patriot Shredding provided us a great price, arrived on time, was…read morefriendly and was extremely helpful in helping us to host a neighborhood shredding event. There was no doubt that our information was being securely shredded and our neighbors could not have been happier. The event was scheduled for three hours and everyone was quickly and efficiently accommodated. We will definitely use them again! Highly recommended.

I dropped off my computer's hard drive for shredding! I was pleased to find a company that was able…read moreto handle metal shredding, and the process was super easy. They have a truck on Saturdays in Rockville that you drop off your items (can be paper or, in my case, metal), and the fee for the hard drive was only $10. Very fast and easy process.

It is impossible to get a hold of them. They already service my neighborhood so I reached out to…read moreschedule bulk trash pickup. No response. I was forced to pay someone else to do something this company should have been able to do

worst service EVER! Constantly saying pickups are complete when they don't show. Claiming trucks…read moreare breaking down so they don't have to do pickups. That's what you get when you pay your invoices regularly and expect decent service from a sub par company that doesn't care about customer service. Try to get out of your contract - it takes months and months to fight with them. DO NOT USE THIS COMPANY. And be very careful - they buy contracts from other trash companies and claim to inform you, but they don't. Apparently it's such a scam that people end up paying them out of frustration. And by the way - their customer service reps are so rude and inappropriate on the phone. It's disgraceful.

Unable to contact a customer service rep. after numerous efforts, transfers. Then call is hung up…read moreon me. Driver arrives at 6 am with a front loader truck to make much noise, with front end loader, drives with loader down around numerous cars in parking lot of cars. Truck lit up with flashing lights like a circus in the night time. Our bedrooms are almost in parking lot of this townhome community of Coventry Manor and noise is dreadful, waking all. H O states no trucks to arrive before 7 am and this woman driving truck does just that. Not able to speak to anyone in the office about this annoyance and disturbance of peace adds to my anger about issue. Definite affects quality of life in Waldorf, Md.

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I have been wanting to compost for a long time, as I love to cook and have a lot of food waste, but…read moreI'm not a gardener and so the work to do so myself didn't make any sense. I was so happy to find Compost Crew, which is not only such a reasonably-priced and easy service, but their customer service is absolutely top-notch. I've had bins stolen off the sidewalk--they've replaced them. I've had to cancel because of financial issues, they've been willing to let me keep the materials for when I can resume, and I have every intention of doing so! I honestly wish I could work with them in some way, they seem to have a really ethical and empowered approach to everything they do!

They do a great job of picking up the compost most of the time. However, sometimes they make…read morebonehead decisions which leave their customers in the lurch. For example, this year they decided to deal with Thanksgiving they would skip all their Wednesday customers until the following week. This left those of us who have our compost picked up on Wednesday with a full bucket of compost right before we went into the Thanksgiving holiday the very next day with large family gatherings. So now we have an entire weeks worth of compost in our bucket plus the compost from a large family gathering plus, we have to wait a week while we fill up our bucket before it ever gets picked up. I don't know what genius came up with that idea but it definitely does not show management's ability to walk a mile in their customer shoes.

This business screw me over and defaulted on their contract. I purchased as dishwasher with removal…read moreof the old dishwasher and was told to call after I had the dishwasher installed for them to come and remove the old one. Now that I want to execute the dishwasher removal portion of my contract they are giving me the run around and saying they will not come to pick up my old dishwasher. I am in the process of selling a home and now have a dishwasher sitting in the middle of my kitchen. Be careful with this business. I will be filing a formal complaint with the BBB and will also be filing a police report to take them to small claims court.

Bought a stack washer and dryer over a year ago. Had a small problem with dryer and went back to…read morestore for assistance. They connected me with Enos, their repair person who was wonderful. He is so knowledgeable, reliable and a great asset to the Appliance Center. Thank you. Brenda

In the past, have had problems with reaching someone in the office when I have had problems, they…read moreare much better now. They never miss my house on collection day and the drivers are friendly. Very happy with American

They refuse to pick up recycling in spite of reassurance from the customer representative(s). I…read morecalled twice to confirm that recycling would be picked up and both times was assured that pickup would be handled. However, it would seem as if they just skipped right my house leaving me with a pile of boxes and full recycling bin that now has to wait yet another week.