My husband & I needed some stone to terrace part of a garden bed, so we stopped in at Morgan E Russell. Years ago we often hand-picked & loaded the stone ourselves & spent about $15 for a few hundred pounds of stone.
On the way I checked their website for hours. It said they close at 4pm Mon.-Fri. We got there at 3pm on Friday. The man at the scale told us they close at 3:30, & we needed to be finished by then. Then why does the website say 4pm?
We quickly hand-loaded about 20 stones into our truck, & drove onto the scale. The man at the scale told us the cost is $50. My husband couldn't believe he said $50. $50 for a few hundred pounds of irregular stone that sells for about $20 a ton. He said $50 is the minimum charge, & there are signs "all over" the place stating that. There were no signs posted, & nothing on their website about minimum charges. We put the stones back in the pile & left.
This company has horrible customer service. I can see why there is a $50 minimum charge for them to use their equipment to load a truck, but we hand-loaded the stones ourselves. He didn't have to do anything. This company obviously does not want homeowners as customers. Horrible customer service and zero community support. So sad. read more