My sandwiches are always good & for the most part, ready by the time i arrive! Sometimes its needs more sauce but other times im happy. Staff is polite, greets you & moves w/ urgency/ accordingly. read more

Omg this is the first bad experience I had there I ordered the prime rib sub how can I tell you the meat was chunks instead of slices and it wasn't that much meat on it Not going back there terrible and shame on you read more

I just had a horrifying experience with the general manager at this location, they have no corporate number to call. Hopeful the owner responds to me here. read more

LAZY ABD UNPROFESSIONA! this location always messes up our order. I don't know how difficult it is to READ the order, but they consistently sdd or omit items for at least 2 out of 4 of the sandwiches we order. We've given them the benefit of the doubt too many times and will no longer order from this location again. The Troy and Rochester locations have higher standards apparently . Also the employees here are always on the phone and today we hears one of the workers yelling at her mom on the phone! really????? so completely unprofessional. read more

Ordered 30 boxed lunches for work and they delivered 28. Over a week later, I am still working with the manager to get my refund and they offered free boxes on my next order. I hope to have the mis-shipment resolved soon. The food was as expected for Potbelly. Update: I went into the store today and was told a refund would be processed to my original payment. Looking forward to getting this resolved. read more

There was a hair in my food but it was good they made me a new one tho so I will not go back there again

I placed a small online order at 1:03pm for pickup at 1:23pm. I arrived in the drive-thru at 1:25pm and was advised to pull forward. I can't quite get to the window because staff has 2 cars waiting just forward of the window. I wait 10 minutes and there is no movement. I decided to back out of the drive-thru and go in. Lo and behold my food is right there at the window getting cold. How about tell people to pull forward into a nearby parking spot!? They knew who I was and that my food was right there and did nothing. F you Potbelly! read more

They lost the order and it took 45 minutes longer than it was supposed to as they continued prioritizing other orders that came in after mine read more

I've been to this location before and I've never had a bad experience. The place does get busy on the weekdays during lunchtime but that's expected when you have big businesses and production nearby. I usually order the Roast beef but today I went with the Mediterranean salad. Nestled on a bed of iceberg lettuce and spinach is diced chicken, artichoke hearts, peppers, red onion, feta cheese and hummus. I topped it off with the balsamic vinaigrette. You can always add or ask for whatever toppings you may or may not like. The place is always clean, it's fast and the food is really fresh. Overall a great, quick lunch spot to hit up. read more

Potbelly - Big roast beef sandwich - Salad Near Me - Warren, Michigan

We always use the drive through and they are super quick and efficient. The sandwiches are fresh and delicious. The bread is so good. Just the right amount of crisp to the crust and moistness inside. The meats and cheeses and topping are clearly fresh daily and they don't drown the sandwich with sauces, oils, mustard or whatever. They do a great job of getting the right balance. The portions are generous but not overwhelming. When ever we have a hankering for sandwiches we look for potbelly's and they don't disappoint. "The Wreck" is a personal favorite. read more

9.15.21 @12:15 Poor customer service and poor communication skills by the manager. She told everybody that walked into the door during lunch rush that they had "a thousand dollar catering order and they have to wait to order because of the catering order. The catering order wasn't the problem, it was the way she was talking to every guest. Basically making customers feel bad because they wanted to order a sandwich. Over 20 minute wait times. She yelled at a gentleman for asking how long it would be. Delivery people were also upset. I felt bad for everyone. read more

Yeahhhh whoever is running drive thru they definitely need a raise!!! FAST AND DELICIOUS!! I was feeling under the weather and wanted something quick AND MANNNN that balsamic vinegar WAS AMAZING!! I'll be back for sure read more

Carena Freeman Sep 12, 2020, 6:46 PM CDT Worst experience ever, got half the order and they only offered a refund - or me to pick up the rest of the order - they wouldn't deliver the other half. So so so disappointed. Very rude people work there and don't check the orders. I even put a note on the order to double check it because this had happened before and I was giving them a second chance. Most horrible customer service ever. read more

Sandwiches were ok. Not the ordered ingredients and ingredients missing from sandwiches.Stopped in for late lunch 1/3/22 2:30-ish. Service sucked and I wont be back. Hey it's cool and I get it if you hate your job or just hate people but it won't keep that store around. We aren't difficult and we tipped and still shit service. read more

I'm tired of all this covid B's giving you guys an excuse not to work . Your website says you guys are open but I drive there to see you guys decided to start closing at 5:00 pm every day and never updated your phones or your website. All you guys who decided to slack off and make excuses to close early because of covid crap a year later still I'll never forget. I'll never buy from you again. I'm sure you. Lose early to keep your numbers down so you can get more aid which all comes out of our taxpayers pockets you lazy bums . read more

So whenever we're in Michigan we seem to stop here, maybe because we miss it and Potbelly's is nowhere near us in VA. What can I say besides that their chili and sandwiches are awesome and fresh? Well their customer service matches the quality of their food. I'm impressed. Every time we stop by we're greeted with happy, smiling faces. This last time we came on a day where they had a new employee and it was awesome to see that his coworkers weren't frustrated with him and they were helping him every step of the way. read more

I enjoy Potbelly sammies. When this location opened, I was very excited. Potbelly is usually the same anywhere you go. This location is no different. The restaurant is clean, the staff is friendly and the food is delicious. I've been to this Warren location a few times now, especially during lunch. The lunchtime rush is serious business around this area. The staff handles it efficiently. I always get my food quickly. So the last time I visited, I went with the pizza sandwich. The pizza sandwich consists of pepperoni, meatball, capicola, marinara sauce, melted provolone cheese, mushrooms toasted and then topped with Italian seasoning on multigrain bread. I always add the hot peppers. Their hot peppers are off the chain...or boss...or epic...as the kids might say these days. You can't go wrong. I also ALWAYS get a shake. Seriously I implore you to find a better shake. I used to get their apple-banana flavor (never thought apple and banana would go together so deliciously) but they don't have it on the menu any more. So, I go for the strawberry-banana mash up. This last visit, I tried their Oreo banana split flavor. This was by far my favorite flavor of shake at Potbelly thus far. My taste buds were tricked into thinking I was eating a banana split...not drinking a shake. I'd highly recommend it. AND they always put those little sugar cookies on the straw...FOR FREE. Jimmy John's can have their free smells. Wendy's can have their free smiles (fun fact: Wendy's had free smiles on their menu for a long time...not any more tho). I want my free sugar cookies with my shake. Potbelly, thanks for being there when my stomach needed you most :) Come to this Potbelly location and feel good. Eat their food. Drink their shakes. It's worth it. Thanks for reading with your eye holes. - Brian S. read more

Really disappointed. Potbelly was my favorite when I worked in Troy near one. I still have jars of their peppers because I love them so much. So today we order from the Mound location online and pick up. I ordered a big grilled chicken cheddar and thought I would have half for later. Asked for tomato, mayo, onion and extra hot peppers. I started eating the first half and realized how empty it was. I took a pic of the second half of my sandwich - this is all it was. The sandwich was very flat and skinny with nary a topping peeping out. Dry bread all around. Keep in mind that I paid extra for a "big" and in this case that just meant more empty bread. Not even a swipe of mayo across the desert of bread I had, only in the very middle. A couple little pieces of tomato and where were the extra peppers? I couldn't be more disappointed to pay so much for so little. read more

Potbelly - Photo from website. - Salad Near Me - Warren, Michigan

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This place was amazing when they first opened. They have slowly gone downhill. Nobody cares. The wait inside and drive-through is way too long. Unacceptable! I MISS CUSTOMER SERVICE. read more

This was my first time checking out Potbelly and I was not wowed but I wasn't disappointed either. The sandwich shop is decorated very cute and there's plenty of seating. I came in for an Oreo shake but I also ordered cheddar broccoli soup on a whim. The Oreo shake was delicious but unfortunately they were out of cookie straws (whaaaattttt?). I WANTED the shake specifically for the famous cookie straw. Bummer. The cheddar broccoli soup was okay! Nothing spectacular but it didn't miss the mark either. The customer service was mediocre at best. The young man that took my order was enthusiastic and welcoming but the other employees seemed dull and irritated. My shake was immediately made but I had to stand around and wait several minutes for one of the employees to cup my soup. I'm thinking he must've forgotten that I ordered it. I'll probably give them another shot & try a sandwich... if not a sandwich, I'll definitely be back for another shake. read more

Potbelly - Salad Near Me - Warren, Michigan

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Soup , sandwich, simple. My girlfriend and I grabbed a lunch bite at Potbelly's and were so surprised ! We ordered the powerhouse half portion. It was so tasty. read more

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I ordered the steak sandwich today. This is the first time I'm my life that I found mold inside my sandwich. The mayo must have been moldy. Never again and have no idea how this place is even in business. read more

Love PotBelly to death! Their Hot Peppers, I cant get enough of!! I love it even more now, because they have a drive-thru! Which kind of slows down their inside service, but now I know . It always feels so good being in any PotBelly, really. I had A Wreck (like always) with A Lot, A Lot, A LOOOOOOOOT of Hot Peppers (& more hot peppers on the side, ofcourse) &it's always so freaking gooooood! I've never had a bad experience with PotBelly. Definitely recommending my favorite sandwich place read more

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ordered two italians .... this is what I got. one only had lettuce in it .... not even mayo or dressing and the other had only meat. when I called the manager to complain she said she made them herself and the ticket stated this is what we wanted. ( which it didn't) and even if you think that's what the ticket says who orders an italian minus the meat and pays for it? she could've called us. instead she hung up on us and didn't do anything to solve the issue. what happened to customer is always right? read more

Potbelly - the italian - Salad Near Me - Warren, Michigan

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Wtf. Two sandwiches and both are messed up beyond belief. Must take a genius to read tickets and make a sandwich correctly.

I just recently discovered this restaurant and think it is amazing. The sandwiches are always fresh and delicious. Highly recommend the Italian. read more

I'll give this Pot Belly takeout place 5 stars for their great food and management. But, the management needs to fire the girl with an attitude at the drive-thru read more

Horrible service today. I ordered 2 sandwiches online about 20 minutes out. Still waited another 15 minutes when I got there. Both sandwiches were messed up when they could see the order right in front of them versus someone yelling their order. I got double meat on only one side and barely any on the other side and the other sandwich did not have any meat either. I understand that it was lunch rush but compensate for the horrible service and sandwiches made. If you see that they're busy, don't go in and get food because it will not be good. I had a 50/50 impression about this location but now I will not be back. Today was beyond ridiculous read more

Only potbelly location in the state I've been to and walked out disappointed. It used to be really good when it first opened but it's continually gotten worse over time. Now that they know they have an influx of people coming during lunch time from local businesses, they don't even bother putting ANYWHERE near a fulfilling amount of ingredients. Example from an hour ago: I order a big wreck and there wasn't enough ingredients to satisfy a small child in a famine inflicted region of Africa. There was one slice of turkey on it. One. I paid extra for cucumbers (which, wth?) and got two cucumber slices and I swear they put maybe a tablespoon of lettuce on the whole thing. Oh and by the way, the potbelly vinaigrette is officially oily flavored water now; its flavorless viscosity drips right off the sandwich once you put it on and pick it up to eat. This is a management problem and they're doing an awful job. Potbelly is a good sandwich chain with good food, but this place is a disgrace. I wouldn't go here and am telling everybody to stay away until management personally assures me through a review reply that this has changed. read more

Stopped by Potbelly for a work lunch. Good place to get salad/soup, soup/sandwich, sandwich/salad combinations. Queue went fast and I quickly received my Farmer's salad and chicken noodle soup. It was quick and good. Sat down and ate, we had a lot of time to get back to the office afterwards. Decent lunch location, and a good one to put into rotation when we move closer. Recommend and will repeat. read more

Every single delivery order is late and every single time there is something missing and something wrong. Even when we pick up at their location there is something wrong with the order and salad dressing is always missing. Yesterday, the order was 45 minutes late (so an hour and 45 minutes after originally ordered) and we were missing part of the order. We called for a credit and there is still no credit on the card the day after. We honestly don't understand how this location is still in business. It is very clear they don't care about giving people what they paid for and it has been confirmed by even their employees that this location is a mess. Good luck if you have the Potbelly's craving. read more

I LOVE POTBELLY! The prices are great, the food is so yummy! I love how if you wait too long they give you a free cookie! Their chicken and cheddar is my favorite and the broccoli chicken soup is my favorite in town! And I love how everyone who works there is so friendly! read more

DO NOT ORDER DELIVERY FROM THIS LOCATION! My food got to me almost an hour after the expected delivery time, the food was no longer warm, my soda was warm, and I wound up leaving my office, going downstairs to the lobby, leaving the building and walking around the parking lot to find the delivery person. read more

Ordered delivery service.. Came on time but asked for Turkey sub no tomato. Came with tomatoes and they didnt put any mayo on it.

Wow. I don't know his name but I want him held accountable for just being plain ignorant. The African American employee that worked today 11/22/17 at 3:30PM, it was NOT BUSY. You double checked with me AND my girlfriend on the toppings of our subs and got BOTH OF THEM WRONG!!!!!!!!! I should've watched you like a parent watches his child cause obviously you were in your own ******* world. Thanks for messing up my experience with my favorite sub place, honestly what place though runs out of oil while being literally 1000 feet away from a meijer? I'm not coming back read more

Not only good for sandwiches. Getting ready for summer and watching my carbs so I got the Mediterranean salad. It was really good! I think next time I'm going to splurge and add the avocado. This place also has an awesome Atmosphere. The employees are friendly. They were even singing a little bit. Now that I've checked it out next time I could probably hit the drive-through on my way back home from work. Hopefully for a sandwich next time. Being that's what they're all famous for n stuff. read more

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The worst experience ever I got door dash they got my sandwich wrong I had a veggie sandwich instead of chicken salad just terrible

I have ate at this Potbelly's several times and always had a good experience with staff and food. I like that they have a drive thru, which not all Potbelly's have. The wreck sub is my favorite and chili is really good. read more

Lamar n Taylor are my 2 favorites when it's comes to subs.. it's always perfect and they have the best customer service

The manager here is on top of everything! The store is always clean, the people are always pleasant. Food is fresh and delicious. Customer service is still alive and well here! read more