I ordered a case of printing paper online and was told it would be delivered the next day, October…read more16, 2025. The online tracking showed partial delivery out for delivery, but it was never delivered. I called my local Staples store in Shorewood, IL, but they said they had no visibility on the online orders and could not help me. So I called Staples customer service next, and they told me it would be delivered the next day, October 17th. That evening, I called the customer service number to have the order cancelled. It would be easier just to go to my local Staples store and pick it up. I had a home print job to complete the next day. The customer service rep told me he had canceled the order. He had not! I could see in tracking it was supposed to deliver on October 18th (still with partial delivery indicated). Of course, it did not deliver that day either. I called customer service again. The young lady assured me that she had cancelled the order this time. I went to a local stationery store and got the paper to complete my printing job, and when I checked the tracking, it did not show canceled. I NEVER received a cancellation email from them. Now it was supposed to deliver on October 20th. The order was never cancelled, but it was delivered on the 20th, two days after my deadline had passed. AS a longtime rewards member of Staples, I am disappointed and pissed off with their customer service. I will NEVER buy from them online again. And if they don't get their stuff together, then I will stop going to the store to shop entirely.

Roger was really helpful and kind. He walked with me around the store to find what I was looking…read morefor.

I was out of town and needed help with sending a ceiling light, they were so helpful in getting it…read morepacked up!

So, I get a message from the "owner" ordering me to remove the picture of this lady. "His wife"…read more Well, I'll edit the rude lady because I don't want to infringe on anyones liberty. However, my freedom of speech will not impeded. Since, the "owner" has messaged me several times not to apologize for the crappy service and own up to it but demand removal of the picture. Does anyone see how wrong this is? No apology, no acknowledgment, no "we'll try to do better" and definitely no a thanks for coming back after your first bout of crappy service. Well, here you go Mr Owner and thanks for being a crappy reminder of how everyone takes things for granted and feel entitled these days!!

Fast Printing are experts, efficient, friendly, and they provide a good price. They are attentive…read moreand timely too!

Jim at Fast Printing always completes our print jobs beautifully and quickly. Jim always…read morecommunicates when jobs are complete. I highly recommend Fast Printing.

Found Minuteman Press when in need of a last minute Father's Day gift and Lionel saved the day! He…read morewas so helpful over the phone and able to give me great directions [bad construction in front of the store] and same day service. We figured out the perfect gift for my husband and the grandpas [water bottle, mug, koozie] and Lionel did an amazing job personalizing it for me. The font was great and color was spot on. The quality of the photo transfer was terrific- I was actually shocked at how clear the image is and the price point was super reasonable, especially considering it was same day service. I am so grateful I found Minuteman Press in my desperate search for photo gifts and can't wait to use them again in the future. Thanks to Lionel for the terrific customer service and for helping to make Father's Day a good one for all! Much appreciated! We will be back!

Always great service and even better execution. Great turnaround times. Highly recommend!read more

Thank you Big Frog and everyone working there in Shorewood! I needed some custom shirts in a pinch…read moreand you were there to help! The shirts were of great quality and the custom printing was perfect! I will recommend you to everyone I know!

Big Frog has the best customer service ! Helped me with a quick order & answered many questions for…read moreme:) The quality of the embroidery & shirt are awesome I will definitely go to Big Frog in Shorewood if I need any type of printing. Thank you Raquel

Very helpful!…read more Following Christmas, we needed to ship a few things back that didn't fit in our luggage. They staff helped me box it all up & get it home. Very satisfied.

I purchased an item through Amazon. It was delivered via FedEx. I ended up not needing the item,…read moreand received a return label through Amazon. I took it to this store and was told they could not ship it as it had a "black diamond" on the box. I told them they had just delivered it to me exactly as it was so how could that be. I was forced to buy a new box and label. How is it possible they can deliver to me, but not from me in the exact never touched box? Total scam. So mad.

I used these guys to help us install new sign faces in a huge sign near I57 in Manteno. They were…read moreprompt and very efficient. Express Signs helped me complete a tricky project flawlessly. I'll be using them again very soon.

Ordered a set of outdoor acrylic signs. Was told they needed $166 each and 4 days to print them…read more After 6 days, I called to see where they were, to then be told that the artwork didn't come through correctly. For SIX DAYS, no one bothered to call to say there was any problem. Phone tag with Big Ed, guy is always having lunch or out of the office. Frustrated, I contacted Signarama in Aurora. Signarama, HALF THE PRICE (literally) and only need 2 days to deliver! There is nothing "express" about Express Signs, and a rip off on price! I know who I will never contact again (Express Signs), and also found the perfect sign company for all 6 of my store locations (Signarama in Aurora).

I had several orders for 3 different organizations. One of the 3 orders went without a hitch…read more However the other two became a nightmare. I made clear what changes needed to be made and that there was a timing issue. I even agreed to pay the cost of fixing their mistake but it had to be done asap. I called back a week later to check on the progress and they didn't even start my order! Save you time, money and aggravation and go someplace else. I argued with Paul, the owner to get my deposit back and he refused. I told him I was going to file a civil suit against his business. He laughed and said that I wouldn't waste my time with court as most busy people wouldn't waste their time. Obviously he's done this before. Take you business elsewhere.

I've been a customer here for over five years. Our Men's Club used them for trophies so I figured…read morethat I would try them out for some recognition I needed for work. Paul provided great customer service and his prices were great too. If you're looking for trophies in the Joliet/Plainfield area, make sure to try Off the Press Printing out.

It is sunday at 1:41pm google says they are open till 3 pm…read more I have come here twice in three weeks on a weekend and they have closed earlier than their hours. i have sat in the parking lot writing this review to watch 5 more people walk up to see they are closed. so either you need to shorten your hours hire more help or or at least update the hours on the website if closing early !!!!!

I wanted to ship something to Chicago next day I was quoted $95. I went to another place and paid…read more$23 for the same UPS service. Up charging $75 is insane needless to say I won't be back.