Selena is the best!! she's thorough, meticulous, straight-shooter, and more than fair pricing! she…read moredid an excellent job on cleaning up my printer and it was a mess! customer service bar none!

We always used to use the old Cartridge World, but when the name changed to Billings Ink & Toner,…read morewe decided to try it out. We were desperate on a Saturday for a black ink cartridge, although we knew they did not deliver on Saturday. However, because they had 3 people on staff that day, they delivered our cartridges promptly within 30 minutes. This kind of "above and beyond" service, together with their quality product, makes me a customer for life. Bistro Enzo thanks you!

I had some forms that needed to be sent off ASAP. The staff helped me use self-service and when…read morethat didn't seem to produce results, helped me get my form printed and scanned. I will go back again!

This place is ran by soulless humans whom don't care about what you are doing. I was trying to fax…read moreout important documents. I enter the store 15 mins before they close which should have been plenty of time. The fax machine is not running right and made me rescan the documents multiple times. I never finished what I was doing I was kicked out by staff and yelled at. When it's their fault for having a crappy program and hardware. Don't go here.

Well, the customer service at this location has improved a thousand percent from my initial visits…read moreover the last two years. With serious trepidation, I entered the store to return a package bracing myself for the sour, abrasive, and attitude-filled customer service. It was busy and several people waited in line and several more were being helped at the counter. I expected the crazy would bring out the unpleasant. Nope. Not in the slightest. The line moved very quickly and there were people with hand scanners helping those of us in line for simple returns or mailings where no money needed to be exchanged. It made it go so quickly and the person helping me was as nice and helpful as they could be. Okay, so maybe I won't be so hesitant to come here next time. It's good when a bad experience can be replaced with a good one. Way to go UPS!

I am writing this two part review in honor of fairness…read more FIRST-I use this store often and will continue doing so. I have always had kind attentive service and 99% of the time I have had accurate and completely acceptable results. I have noticed that I do t see the owner as often so there's a different dynamic than before. The manager is a bit "rough" sometimes and smells of cigarettes, but hey she gets the job done efficiently ‍. They have hired a few new people who are working out the system, but all in all, it's a very good place to do business. They have my info, they have my usual shipping addresses, it's a nice service. SECOND part of my review-I came in to the store yesterday to send a document by UPS to a client. I stated I wanted it sent UPS, I put it in a UPS document folder and when the CSR kept saying "mail" I corrected and clarified that it was being sent via UPS I received an email today that told me my USPS package is on its way. I didn't want it sent USPS! I clarified multiple times that I wanted it sent UPS!! This document needs to be sent to the door, not stuffed in a mailbox... ...It's done now, and can't be fixed, but dang it! I'm frustrated also, that I have been calling all day and can't get through to anyone at the store about it. The recorded message offers to press 1 to get to an employee, that goes to a mail box that is full. I can't leave a message. I tried to go to the company directory, but that just offers that if I "know my party's extension to enter it now"...so absolutely no way to speak to anyone. I understand that it's hard to get employees but dang it...get it together "I'm posting this because I hope SOMEONE at the shop will read it"

Business cards printed well and to my expectations. And they were at a reasonable price.read more

From the owner: Allegra provides small and medium sized businesses with marketing consultation, targeted strategies…read moreand print and electronic business communication products that when combined help deliver increased response rates and greater value for your marketing dollars.

Known Kim for years, since her SoCal days! Always responsible and pleasant to deal with. Certainly…read morewill be a customer again if I am ever in the neighborhood!

From the owner: The UPS Store #7778 in Billings offers expert packing, shipping, printing, document finishing, a…read moremailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

we went looking for office chairs. there was a sign at the front door indicating chairs and office…read morefurniture on sale up to 50% off. we were informed by staff the even though they continued to advertise the office chair sale, they would not honor the sale price. after the conversation, the sales rep ghosted us. I am not interested in spending $500 plus on a good office chair for this kind of customer service. good luck Office Depot, Amazon for all our office needs! BJM

Bough a keyboard and mouse set quit working and when I went to exchange a few weeks later they say…read morewithout original packaging I can't exchange. I have receipt and keyboard in hand. Really who saves all the packaging?

Love this FedEx office and use them often for small and larger print jobs. Everyone has always…read morebeen friendly, helpful and professional.

I was passing through on my way to an important meeting when I realized that my usb drive with the…read moreinformation I needed for the meeting was corrupted and I had l left my backup drive back at my office in California, so panicked, I looked for any copy/business store open on Sunday to see if I could get my files sent from California to Billings the same day so I could have the information first thing Monday morning. I quickly realized that Billings was so small, that all of the UPS stores were closed on Sunday and the only store like this open was one FedEx Office and Copy Store in downtown Billings. I went there and pleaded with the one very nice employee there if I could have a file sent electronically to their store. Her name was Winter and even though she was unfamiliar with doing this type of transaction, she instantly started calling her boss to find out how to do what I was asking. Within 30 minutes, Winter had the solution, calling the FedEx Office in California and having them send the file to the store in Billings for me to pick up and transfer to a usb drive so I could use for my meeting on Monday. I can say without a doubt that Winter and the Billings, MT. FedEx Office and Copy Store saved my meeting and I was able to successfully present from the file they transferred from the California store. Thank you Winter for all of your help!!!