if I could rate this agency less than a one I would. This agency was literally emotionally abusive…read morethroughout our claims process. Stay away. All they want is your money and will provide NO help for any claims.

We had two homeowners claims (both hail damage beyond our control), so State Farm dropped us with…read morelittle notice. It was frustrating to be treated so poorly after paying premiums for over 30 years. We were discouraged & not sure what to do. We spoke with Karen Lahey at Jackson Iverson & were treated wonderfully & even ended up getting better coverage for less money! We have been so impressed with their customer service, their knowledge, and their community involvement. They are always willing to go above & beyond to help you & answer your questions!

Do not. 10 years and not once did they reach out, not once did they try to reassess, and I found…read moreout today I was paying between 60%-75% additional of my premium as their brokerage fee. As of today, going direct through Progressive my monthly is $128 when I was paying $209 for the exact same coverage through a 'broker' that doesn't care at all about their customers. And yes, if they ever see this I'm sure they can compare some dates and figure out who wrote this, but... that would require them to do some self-motivated work.

My husband and I use Darnielle insurance for our cars and they take good care of us. I was recently…read moreable to ask someone there about a situation I have with my mother's life insurance through American income life. (Not a good company to get involved with) and Frank DuPree was kind enough to give us a few hours of his time to sort out the best possible solution to knowing how to get the best bang for our buck in a company that has already received more than 16 grand from my mother. He tried calling the agent while we sat with him but we were unsuccessful due to false information with the policy. We so far have had resolution and am pleased that Frank would donate his expertise and take his time for a few young ladies that don't have a lick of understanding about insurance. Thanks again Frank. You were most helpful.

Walking into this business is like going to visit a friend... the whole staff is super friendly and…read morethey are happy you walked in the door. Professional and knowledgeable and most important to me, I know if I need to talk to someone about additional insurance, they will help me understand my options so I can make an informed decisions and relax knowing they will take good care of it!

Best small business agency for insurance! If you're in Montana, I highly recommend giving them a…read morecall. They are friendly, professional, and go the extra mile to help you with all your insurance needs - great prices, coverages, and help with questions you may have about insurance.

Misrepresented policy coverage/deductibles. When it came time to file a claim, worst customer…read moreservice we've ever experienced. When we voiced our concerns they blamed it on our lack of understanding rather than taking ownership, acknowledging our concerns, or apologizing and emailed me the Insurance Commissioners information "urging us to contact them" to try and prove they did anything wrong. Go with a well known agency you can trust, that is not JM Insurance.

Great place for car insurance. I've been working with them for sometime now and they are always…read morewilling to help. The employees are awesome also great customer service.

Asked about some of their services and got prompt and professional help right away . I was always…read moreskeptical about setting things up cause I didn't want to feel rushed or pushed into something I didn't want but they worked with me and gave me time to think things through. A great and mind easing experience.

We opened an account with Altana after moving to southcentral MT because we have long preferred…read morecredit unions and have had good experiences - lower loan rates, decent savings rates, and good and friendly service. We haven't had any problems with the service, but we also haven't found that this credit union offers more in the way of benefits to members. We have taken most of our money and transactions (autopayments) etc. and moved them to Capital One, primarily for ease of use and for their high-yield savings, which Altana doesn't offer. We rank financial benefits/considerations above being able to walk in and talk to local people - especially with the ease of online banking. There are some really great people at the Red Lodge and Laurel branches, but that didn't make up for the actual financial benefits we get through Capital One.

After trying through its obnoxious phone tree to speak to a human being for over four (4) hours,…read moreand after having left messages that were never returned, I was connected to, "Chantal", perhaps the most unprofessional, rude and discourteous person I can imagine. WOW does that experience define the absence of any leadership in the organization when you have customer service reps who don't give a damn about the customer. Take your personal or commercial financial needs elsewhere unless you want the same customer experience.