I had some forms that needed to be sent off ASAP. The staff helped me use self-service and when…read morethat didn't seem to produce results, helped me get my form printed and scanned. I will go back again!

This place is ran by soulless humans whom don't care about what you are doing. I was trying to fax…read moreout important documents. I enter the store 15 mins before they close which should have been plenty of time. The fax machine is not running right and made me rescan the documents multiple times. I never finished what I was doing I was kicked out by staff and yelled at. When it's their fault for having a crappy program and hardware. Don't go here.

After buying a delicate poster at Heart Mountain War Relocation Center, I needed to protect it from…read morefour different airline flights to get it home so it can be framed. This UPS store came through in fine fashion.

Well, the customer service at this location has improved a thousand percent from my initial visits…read moreover the last two years. With serious trepidation, I entered the store to return a package bracing myself for the sour, abrasive, and attitude-filled customer service. It was busy and several people waited in line and several more were being helped at the counter. I expected the crazy would bring out the unpleasant. Nope. Not in the slightest. The line moved very quickly and there were people with hand scanners helping those of us in line for simple returns or mailings where no money needed to be exchanged. It made it go so quickly and the person helping me was as nice and helpful as they could be. Okay, so maybe I won't be so hesitant to come here next time. It's good when a bad experience can be replaced with a good one. Way to go UPS!

I used to be a regular customer until today. They tried to charge me 3% for using my debit card. To…read moreship my package would have been $30 if I would have shipped with Total Package. Went to the UPS store instead and shipping was only $20. I will no longer go to Total Package. Their shipping rates are too high. Along with the high shipping rates they charge another 3%.

Fast and friendly service. Easy and close parking. Store is neat, clean and always smells good :)read more

Went to this store to ship off a package , and discovered a really great gift store . The staff was…read moregreat and got my package to its destination, I spent over an hour laughing at there great gifts. A MUST

From the owner: Looking for something unusual? We have it: gifts, cards and all your shipping needs right here in…read morebeautiful Billings, Montana

Love this FedEx office and use them often for small and larger print jobs. Everyone has always…read morebeen friendly, helpful and professional.

I was passing through on my way to an important meeting when I realized that my usb drive with the…read moreinformation I needed for the meeting was corrupted and I had l left my backup drive back at my office in California, so panicked, I looked for any copy/business store open on Sunday to see if I could get my files sent from California to Billings the same day so I could have the information first thing Monday morning. I quickly realized that Billings was so small, that all of the UPS stores were closed on Sunday and the only store like this open was one FedEx Office and Copy Store in downtown Billings. I went there and pleaded with the one very nice employee there if I could have a file sent electronically to their store. Her name was Winter and even though she was unfamiliar with doing this type of transaction, she instantly started calling her boss to find out how to do what I was asking. Within 30 minutes, Winter had the solution, calling the FedEx Office in California and having them send the file to the store in Billings for me to pick up and transfer to a usb drive so I could use for my meeting on Monday. I can say without a doubt that Winter and the Billings, MT. FedEx Office and Copy Store saved my meeting and I was able to successfully present from the file they transferred from the California store. Thank you Winter for all of your help!!!

Took 3 calls to get a package picked up, and after is was delivered to my house incorrectly !read more

What a bunch of lazy a** fedex workers. They said they tried to deliver my package today and they…read morecouldn't... irony of that is, we are having a bbq and been outside since 9am today with 30 plus people. Not one truck showed up, they just straight didn't want to work because it's a Saturday afternoon. Camera footage for the entire day to prove it. UPS now has my forever business. This has been reported to corp as well as my videos submitted about these liars, specifically the driver. Apparently after getting through to some important people this particular driver already has complaints for doing this. Hopefully my video footage will help this company out and keep track of their employees better.

Terrible experience. The customer service is horrible. The owner talks like she knows everything…read more Wouldn't give me a refund so I call the police. End up with a refund of less then I spent. Just trash owner.

From the owner: 45 plus years and still going strong....Stop by and meet the new owner and new staff. I know you…read morewill be impressed with the new look. Bring in your UPS, FedEx or USPS packages and check out the exclusive line of Paper Anchor greeting cards found only at The Mail Drop. You will also find a wide selection of local honey, a variety of huckleberry products, and unique Made in Montana gifts and paper products by Corvidae. We are an Authorized Shipping Outlet for UPS and FedEx. We offer all USPS services and have the biggest stamp selection in town. Our Mailbox prices can't be beat. We offer physical mailboxes, virtual mailboxes, packages storage and mail management services. We are happy to serve you from anywhere in the world. The Mail Drop is 100% locally owned operated in Billings Montana.