I am extremely disappointed by the way my mother and I were treated during our recent visit to the UPS Store located at 2212. In all my years as a customer in various businesses, I have never experienced such a level of disrespect from customer service employees.
When we entered the store, my mother noticed the floral Lego display near the counter. There were no signs indicating that the display should not be touched. While I understand that displays are not necessarily meant to be handled, the employee who addressed my mother did so in a very abrupt and discourteous manner. Her tone, facial expression, and body language were noticeably rude and unwelcoming. There were far more professional and courteous ways to communicate that request.
When I approached the counter to complete my return, I was locating my QR code on my phone. There were only two employees assisting one other customer, and no line behind me. Despite this, the employee helping me appeared visibly impatient and irritated while I searched for the code. Rather than offering assistance or simply waiting professionally, she made a dismissive comment and turned away. The overall attitude from both employees made the situation unnecessarily uncomfortable.
At one point, my mother quietly asked if we should go elsewhere due to how we were being treated. Instead of de-escalating the situation, one of the employees suggested we "go somewhere else." The interaction escalated from there, and we ultimately felt laughed out of the store. When I attempted to call for management while still outside, I could see the employees laughing inside. I also asked for a name and was not provided one.
I will acknowledge that I became frustrated toward the end of the interaction. However, the situation could have been entirely avoided if basic professionalism, courtesy, and respect had been shown from the beginning.
I am writing this review in hopes that management becomes aware of how customers are being treated. No customer should feel belittled, judged, or dismissed when simply trying to complete a transaction. Because of this experience, I will not be returning to this location, and I sincerely hope steps are taken to ensure future customers are treated with professionalism and respect. read more
