Well, the customer service at this location has improved a thousand percent from my initial visits…read moreover the last two years. With serious trepidation, I entered the store to return a package bracing myself for the sour, abrasive, and attitude-filled customer service. It was busy and several people waited in line and several more were being helped at the counter. I expected the crazy would bring out the unpleasant. Nope. Not in the slightest. The line moved very quickly and there were people with hand scanners helping those of us in line for simple returns or mailings where no money needed to be exchanged. It made it go so quickly and the person helping me was as nice and helpful as they could be. Okay, so maybe I won't be so hesitant to come here next time. It's good when a bad experience can be replaced with a good one. Way to go UPS!

I am writing this two part review in honor of fairness…read more FIRST-I use this store often and will continue doing so. I have always had kind attentive service and 99% of the time I have had accurate and completely acceptable results. I have noticed that I do t see the owner as often so there's a different dynamic than before. The manager is a bit "rough" sometimes and smells of cigarettes, but hey she gets the job done efficiently ‍. They have hired a few new people who are working out the system, but all in all, it's a very good place to do business. They have my info, they have my usual shipping addresses, it's a nice service. SECOND part of my review-I came in to the store yesterday to send a document by UPS to a client. I stated I wanted it sent UPS, I put it in a UPS document folder and when the CSR kept saying "mail" I corrected and clarified that it was being sent via UPS I received an email today that told me my USPS package is on its way. I didn't want it sent USPS! I clarified multiple times that I wanted it sent UPS!! This document needs to be sent to the door, not stuffed in a mailbox... ...It's done now, and can't be fixed, but dang it! I'm frustrated also, that I have been calling all day and can't get through to anyone at the store about it. The recorded message offers to press 1 to get to an employee, that goes to a mail box that is full. I can't leave a message. I tried to go to the company directory, but that just offers that if I "know my party's extension to enter it now"...so absolutely no way to speak to anyone. I understand that it's hard to get employees but dang it...get it together "I'm posting this because I hope SOMEONE at the shop will read it"

Known Kim for years, since her SoCal days! Always responsible and pleasant to deal with. Certainly…read morewill be a customer again if I am ever in the neighborhood!

Do not get a po box here they will miss deliver packages all the time had multiple times that they…read moremiss delivered my packages to some one else they would not do anything bout it

Terrible experience. The customer service is horrible. The owner talks like she knows everything…read more Wouldn't give me a refund so I call the police. End up with a refund of less then I spent. Just trash owner.

From the owner: 45 plus years and still going strong....Stop by and meet the new owner and new staff. I know you…read morewill be impressed with the new look. Bring in your UPS, FedEx or USPS packages and check out the exclusive line of Paper Anchor greeting cards found only at The Mail Drop. You will also find a wide selection of local honey, a variety of huckleberry products, and unique Made in Montana gifts and paper products by Corvidae. We are an Authorized Shipping Outlet for UPS and FedEx. We offer all USPS services and have the biggest stamp selection in town. Our Mailbox prices can't be beat. We offer physical mailboxes, virtual mailboxes, packages storage and mail management services. We are happy to serve you from anywhere in the world. The Mail Drop is 100% locally owned operated in Billings Montana.

Postal employee was very helpful and had lots of time to assist us with having an Amazon delivery…read moremade here(forgot medication for eyes). Even keeps a spare pair of reading glasses for customers at the desk.

A small post office that's big on customer service…read more Yup ... I know what people say about the Post Office. Sometimes it's all true. But not at this location. With a smile and an exchange of pleasantries, I had help saving money on a package I was mailing, picked up some stamps and was on my way with none of the often-heralded sullen attitude. Maybe it's the small town perspective, or maybe it's just the employees themselves. Either way . . . A win.

I ordered a small hand tool from Amazon. Amazon sent me a notice that our postal person could not…read moredeliver the package because she could not reach our mailbox. Really? Photos below say it all. Horrible postal service in Laurel, MT.

We hired Junk monsters to clean our back porch and haul away some extra trash bags we had in the…read moregarage. They did a excellent job and we will be using them again in the future.

From the owner: We have the right equipment and expertise to offer our customers a fair price and timely removal of…read moretheir junk in a safe process. We take pride in helping our customers cleanup their properties and businesses.