Literally the worst experience with customer service I've ever had. Tried to pick up a package that…read morethe driver failed to deliver (even though everyone was home and no one rang a bell or knocked. Trust me, the dog would have alerted us.) The disaffected youth girl with vines tattooed all around her arms just shoved a QR code at me and said I should call ups. Like they aren't? Try hiring people who are at least partially competent or reasonably interested in helping people. It'll go a long way

Owners were informative about acceptance dimensions/weight, cheery, and gave me great service on my…read morelarger item this morning! Very nice store! I understand this was an original MB Etc franchise previously, and these owners are also hometown fantastic!

Sent a package to my sister in Chicago and the customer service guy ( heavy set) tagged the wrong…read morebox. My sister got some photos of children and cards, not the $150 gift I sent her

I just had to take the time to tell you how great your employees are! I have been in many many…read moretimes over the years with my ups packages (quite a few Amazon returns in addition to personal shipping) and every time no matter how busy or how slow it is, everyone is so patient, friendly and so helpful! Today I had Eric and he took the time to help me figure out how to email an Amazon return label to the store so it could be printed. He was patient, understanding and so nice. In this day and age some businesses treat you like a like your just a transaction, it's refreshing to be greeted with a smile and assisted in any way needed. Kudos to your staff!

James and the staff at UPS store went above and beyond to help me with a package delivery, thank…read moreyou so much!!!

Update. The manager was able to send a tracer and find the lost package. Thankfullyread more

Best place for Shipping and packing. I ship my computer and they pack in front of me on my demand…read moreand also genuine price . FULLY SATISFIED.

If you like mask Nazis, this is the place for you. I recently went into the store where I was told…read more(smugly) that "yep," they demand masks. I was then treated with disdain while my business was handled. My wife immediately commented on it as we left. Bad customer service is bad enough. Requiring fully vaccinated people to wear masks while displaying a sign that reads "Local Order: Masks Required" is worse. I verified with the City of Green Bay AND Brown County Health Department that no such order exists. Apparently the "local" store owner and/or manager is a mask fanatic, and wants you to think the government is making them make you wear one, instead of owning up to their position. Avoid like the plague (pun intended).

I have use this UPS store numerous times. Every time they've been more than professional. Very…read morefriendly staff. I highly recommend them.

I went to drop off a package to be shipped at the Rib Mountain, WI location and there was a sign on…read morethe door that there is a "nation wide outage affecting services" and the door was locked, even though there were people walking around inside. This was at 5:15 on a Thursday. When I got home and checked the corporate information there is no outage. I tried to call the store to verify what's going on and no one would answer at 6:20 the same night. Inconvenient for people trying to drop off packages, and even if there is an outrage why would you lock the the doors so people can't come in to get their stuff out of the mail boxes?

Just received our shipment today from Pack and Ship Plus....on time and delivered with care…read more They did an exceptional job of packing our fragile glass items and delivery box was strong and sturdy,...perfect for protecting our precious items. The staff member who we worked with was friendly and knowledgeable, answered our questions and was very helpful. I highly recommend this business!

They did exactly what I wanted them to do and they did it quickly. It's great to be far from home…read moreand find someone who can take care of the business I still have to do, and do it in a friendly competent way.