My experience began with being told by the phone intake person, I would be placed in the less…read moreintense program (aka IOP -- Intensive Outpatient Program). Billing called me, and I was told what I would be charged on my first day in the program. When I came for in person enrollment, I was told I would need to attend the more intense program (aka PHP -- Partial Hospitalization Program). I was told I would be required to attend that for 3-5 days, and then I would be moved down to IOP. When I arrived for treatment the following day, I was told I would be required to complete PHP (14 days) and then I would attend IOP. I had to get billing to call me to discuss the new rate. No one had told billing they had changed my program. Billing told me this lack of notification was a common problem. This was being done AFTER my first day of treatment and only because I reached out. On top of this, they knew I am a Mom with child in school and had a pickup schedule to deal with. They knew, in advance, I would have to miss one hour of the program a day. They also had no availability to offer me their advertised service of nuerofeedback therapy due to my schedule. I also had to miss treatment time for my personal psychologist and psychiatrist appointments because I was in treatment all of the regular times I could do those. The Meadows had me do my personal psychiatrist and psychologist appointments virtually during treatment times. If I had been in IOP, I could have attended every minute of programmed treatment, received nuerofeedback therapy, and attended my regularly scheduled appointments on my off time. However I feel, The Meadows knew this way they got payment for the entire program without actually needing to provide it. Insurance would pay as long as I was on site at least half of the day, which means, they got paid for the hour each day I couldn't attend as well as the few hours a week my outside providers offered me care while in The Meadows facility. My therapists RARELY started the day or the start after a break on time. The Clinical Director came in to speak with us to tell us to be sure to be present because they seemed to be getting more and more peer review requests from insurances lately, and he didn't know why. I can tell them why! My story should alarm any insurance company or self pay patient. The Nurse Practitioner there was not extremely helpful. She had the attitude of "I know what I'm doing. You should just trust me." I came to her one morning, as she was walking in, with a concern. My regular psychiatrist had just gone into early labor that morning, and her admin had asked me to please follow up with the NP of my program. The NP yelled at me, and walked away. I left for the day upset and working on finding another doctor to help me. The two doctors I called told me to go to an ER, but I knew it wasn't an ER situation. I just needed to be seen ASAP. After I repeatedly called the front desk, the NP called me back and told me the reason she hadn't wanted to follow up was that she had seen me the previous day. She knew I "was fine." AND, to be fair, I was "fine." She did recommend a medication change, but was argumentative about providing lab work to support the need for the medication change. She claimed the labs were not reliable, but refused to tell me why. Once I did press her, she did give me a reason and told me to research it myself. I did! AND these particular labs CAN most certainly be unreliable, but not for any of the reasons she laid out to me. I question her competency. AND her bedside manner is awful! If you are a person who is willing to "trust blindly," she will probably work for you, but I want reasons and research presented to me when "trusting" a doctor with my health. The first week in the program definitely gave me some helpful group times and gave me the accountability and safety I needed. However, as the program "dragged on," I realized between the fact that I was no longer willing to see the NP, all the "wasted" time, and the fact that because of my time schedule not lining up with the program's schedule I was not receiving all of the treatment from the PHP program, this program was not for me. I presented my safety plan as well as plans for follow up care to the treatment team. The treatment team did not feel my plan was intensive enough, so I chose to discharged myself AMA (Against Medical Advice) and follow through with my personal safety plan and follow up care. I know good mental health care is extremely hard to find in Texas. I have no outpatient programs (within the last eight years) in which to compare this, so maybe this is the best you can get? But this was not an acceptable solution for me. It kept me safe for the week I needed it! If you NEED someplace to help keep you accountable and safe, this WILL work! Be vigilant about evaluating whether The Meadows is helping or keeping you in treatment to receive payment from you and/or your insurance.

These stars are for Erie the Director of the Austin Branch and Kristy the Admissions Director…read more Thank you. You are in the business of saving lives. You saved mine. Thank you for fighting for me. Thank you for standing up for me. It healed something in me that I didn't even know was there. The most ironic part? Officially, I was never even a client of the The Meadows. I was trying to on-board and the psychiatrist who reviewed my screening declined to treat me across the board at all The Meadows facilities. Was he really trying to protect me? Was he trying to protect himself, The Meadows? I hope it was both. Only he really knows. I did not feel protected by him. It did not feel like a gentle let down. He seemed annoyed. He made a comment like of course he could decline me as a patient, like I must be stupid for not understanding that. I write this review to thank Erie and Kristy and also to warn others you may get declined for treatment if you have really bad trauma. Getting declined and rejected (that's what it is) made me want to die. Having Erie and Kristy fight for me, made me want to live. The Meadows referred me out to Menninger in Houston. Unfortunately at this time, when it comes to attachment, hospitals, IOP's, PHP's, trying to trust, I don't think I have anymore "stickiness" left in me.

Worst bed side manner of any doctor I've ever had. He has zero compassion and couldn't care less…read moreabout what is happening. He will tell you you are just stuck in pain and that the practice is a sham. Do not make an appointment with him unless you have very thick skin

I see Dr. Chen at Advanced Pain Care, in Kyle location. Dr. Chen is an "out of the box" kind of…read moreperson. He gives you a different perspective on how you deal with your pain. The office staff and all the nurses are very nice and friendly.

Had a very good experience in working with Betsy. She is kind, thoughtful, and a fantastic…read morelistener which often is what we need when working through hardship. Betsy helped me look at myself and guided me to safely work through some childhood issues that were affecting my adult life relationships. I am so grateful for her encouragement and guidance to helping me grow as a better man in improving myself in many ways. She also must have the widest variety shoe collection of anyone I know because she had a different pair every session for nearly 6 months. Don't miss this! Betsy is great. Highly recommend. Greg S.

Betsy has been very helpful in our couples therapy. She's helped us come to common ground, have…read morebetter communication, listen with curiosity instead of criticism, grow in empathy, forgiveness, patience and romance. She's given feedback and a very needed interactive experience. Betsy is very kind, caring and supportive. We had a wonderful experience.

I don't think I can say enough great things about Julie - besides being a wonderful therapist and…read moreperson, she genuinely cares and is extremely insightful! This shows in how well she listens and interacts, is able to pinpoint the issue(s), and also with just how easy she is to connect with. She has a way of putting a person at ease while getting to the root of things and working together for a solution. She has done so much for me personally, and I am truly grateful for her! If you are looking for an amazing therapist, you should look no further!

My first review of Julie D. Lee, LCSW was posted 1/9/19 so it's time for an update…read more I originally found my way to Julie a few years after severe and permanent injuries caused me to lose my health and career, which put enormous strains on my personal relationships. I wasn't sure I would survive at all, much less figure out how to make sense of the predicament. Prior to the catastrophe I defined my worth as a human being, my actual right to live and breathe, through work and the ability to provide for my family. That's generally a good thing, right? Workaholism is complicated. That issue alone can cause serious problems if it gets away from you. In my case, it blew up in my face when I became bedridden and unable to perform even the most basic functions, dressing and feeding myself, bathing... It took many years of excruciating effort, surgical interventions, daily physical therapy, pain management, etc., to regain a life worth living. Part of that process was accepting the fact that my injuries were permanent and I would never be the person I was before. As it turned out, I also lost a parts of me that had been causing harm to my loved ones for decades... workaholism and all the nasty little traits that were hammered into my personality in childhood. Long story short, I was raised in an extremely violent home by whackadoo parents. In the small West Texas farming community in which I was raised during the 60's and 70's, it was perfectly normal for adults in schools, churches, etc., to ignore obvious signs of child abuse. The overlapping bruises and open wounds on my back, arms, legs, and torso rarely had time to heal before more were added. My brothers and I were manipulated into fighting one another like cats and dogs and to wage emotional warfare. It seemed there was no escape from the cycle of epic violence. I followed a stereotypical path through the criminal justice system in my teens, left home at 15 years old, and became a business owner just before my 20th birthday. I became a lifelong business owner and high producer...never looked back and thought I "had it all figured out." News flash: I did not have it all figured out. I would not be alive today if I hadn't reached out for help -- not just from surgeons and such, but also those wonderful people in the behavioral health specialties -- psychologists, psychiatrists, and social workers. Each played a roll in the seemingly impossible task of essentially un-hammering my mind and guiding me back to a life worth living. This is where Julie comes into the picture. My wife and I rely on her for couples counseling and we are both happier for it. Julie does an outstanding job untangling communication issues and helping us see and understand underlying issues that cause stress and confusion. My wife and I also rely on individual counseling with Julie to focus on issues more specific to our own life experiences and to better understand really...everything. I still don't "have it all figured out." But I do know this: Before the injuries that broke my body down and left me a basket case, the things that I thought were most important in life, and the tools I used work my way through it, were partly correct but also intolerably self defeating. And worse, I was inadvertently hurtful to those I cared about the most. Those are tough lessons for an old billy goat like me. But I am a better person for it and I can very clearly see how much happier my life is now. So thank you Julie Lee. Thank you for going above and beyond.

Amazing season. Great massage, sauna and compression therapy. Can't wait to come backread more

I had a personal situation and was not able to continue with the program, this company reached out…read moreto me and was willing to correct a problem and made sure that they had a satisfied customer . Some companies say that customer satisfaction is the number one goal, this company actually means it. Highly recommended .

Dr. Fincken has been my general practitioner for years. He's personable and knows my history as an…read moreultra runner. I've always been confident in his medical advice. I would highly recommend him.

I continue to utilize Dr Fincken even though I am no longer living in Austin on a full time basis…read more In fact, at one point, I was willing to have him even though I was living in Dallas. He continues to give opinions that I may not care to hear, but he has also helped in ways I simply cannot explain. His diligence help find cancer in the early stages, he has gotten me onto telemedicine appointments while in Oklahoma, Arkansas and throughout Texas.

Lindsey is one of the most compassionate providers I've ever worked with. She is extremely detail…read moreoriented, diligent, and service minded which makes her one of the best PMHNPs in central Tx. I would trust her medical expertise with my own family members. -Sally

From the owner: Texas residents ages 18+, click here to schedule your psych eval. Appointments typically available…read morewithin 48 hours or less. In-network with Aetna, Cigna, UHC, BCBS, Oxford, and Oscar.

I had my last mammogram here. Yes, mammograms are painful - I've had about 25 of them so I kind of…read moreknow - but the last one was insanely painful. It hurt so much that when I exited, I specifically asked that they put that MRI tech's name on my record as someone I never wanted to deal with again. I also asked that they forward my complaint to management. One year later, it's time to make another appointment. That tech's name is not on my record. I received an email and a text that there was a letter waiting for me from ARA. Ten minutes of dealing with their archaic website only to find out that there was no letter. Just a notification that I have an appointment. They hurt me, ignore me and then they waste my time. I have to ask myself... Why have I trusted these incompetent people with my life?

I genuinely wish ARA would reconsider outsourcing its patient call center overseas. The experience…read morehas been incredibly frustrating and, at times, nearly impossible to navigate. It is extremely difficult to understand ANY of the representatives, and they seem to have very limited information available to them about patients, appointments, or scheduling. Every time I ask about available appointment times, I'm placed on hold while they apparently try to find the information. It took 35 mins sitting in a parking lot to schedule one MRI. Only available 2 months out. I had to "phone a friend" to help me schedule and we got in 2 days later. I had anxiety calling today just to get a CT scan. Same ridiculous issue. I have four children and have dealt with countless doctors, specialists, and medical offices over the years, and I have never experienced anything this inefficient or frustrating. Trying to schedule with ARA gives me more excruciating pain then my back! It's 2026, ARA Wake up! Healthcare systems should have integrated patient records and online scheduling where patients can see actual appointment availability and book directly. You guys have multiple offices, how are you not efficient here?! Trying to cut costs at the patient's expense is why. I shouldn't have to spend an unreasonable amount of time on the phone just trying to find out what appointment times are available and give someone in India info about my doctor (who called in the request). HE CALLED IT IN! How is this info not in the system? The entire process feels unnecessarily complicated and outdated, especially for patients who are already dealing with pain and health concerns.

Enjoy meeting with Kris, she has a very positive, uplifting demeanor and soothing voice that I find…read morecomforting to combat the anxieties of the world.

Kris is easy to talk to and very responsive via text and email. The waiting area is relaxing and…read morecomfortable.