Whoever answers the phone is extremely condescending. I have called twice to see if they had…read moreavailability and both times the person was just flat out rude. My husband called to book a service for me and it was even worse for him! Way to put people off before they even receive a service...

I am from California and was visiting family in Michigan. I was referred by Sierra Watkins to…read moreSerenity. Sierra booked me a Deep Tissue massage with one of the massage therapist. It was exhilarating to say the least. Amazing massage. I was extremely satisfied. I plan to book a hair make over with Sierra on my next trip in October since she came highly recommended as well. Can't wait to see what she has in store for me. I highly recommend this Serenity Spa and Salon.

My first session with Sarah, I came into the salon literally in tears, worried about cutting my…read morehair for the first time after having lost about 70% of it during COVID and experiencing a terrible haircut previously where the person thinned me out. The second she saw me, she sat me down, listened attentively and compassionately to my hair journey, and used our first thirty minutes just comforting me before even pulling out the scissors. She spent the entire session learning about my curl routine and educating throughout to help me get to my curl goals. I told her I was really hoping to grow my hair back out, and she was so attentive and never cut a strand or curl without asking for permission/giving reasoning why the cut would be beneficial first. I have truly never felt more cared for in a haircut session and it was truly a corrective experience! By the end of the cut, I was so happy that she was able to maintain my length while also giving me the volume I was looking for! Sarah went above and beyond for me. Not only did she spend 30 minutes listening attentively BEFORE the haircut even began, she followed up on multiple occasions, sending personalized Christmas cards and not only remembered me 6 months later, but remembered details of my story. She truly has a talent of giving you her full attention and making you feel special and more yourself by the end of every haircut. I have grown up with curly hair my whole life but it wasn't until I started seeing Sarah that I truly learned how to manage and maintain my curls in a healthy way! She has helped me so much in not just my curly hair journey, but also my hair growth journey as well. I cannot say enough about how amazing Sarah is! I wish I could give her 10 stars! I highly highly recommend her!

Sarah Laux at The Curl Suite is very customer-service oriented. She takes extra time to explain and…read morelisten to her clients. She is an excellent colorist and gives great haircuts to women and men. Highly recommend

I have been going to the Avenue Hair Studio and Spa since it opened over 10 years ago. I have…read morealways been extremely happy with my experiences here! It's a little expensive, but with all the services and pampering they provide it is SO worth it! Hair services: Fully loaded color bar, including magazines and candy while you wait for your hair color to set. You receive a scalp massage (heavenly) while getting shampooed, along with a hot, steamy face towel. Afterwards, dip your hands in paraffin wax and receive a hand massage when the wax is removed. Last time I went they offered your choice of a make-up tutorial, which was awesome! All in all, I have always been happy when leaving!

My first experience here was for an updo and unfortnatly it was so bad I had to take it out when I…read moregot home - it was clear that this girl had no experience with updos and I do not think they should have allowed her to try on me, a paying customer. My second expierence was coming in for a manicure and the person could not do french tips, I have never encountered that before because it seems like a very basic "design". My third and final experience was recently when I was given a gift card for a mani/pedi/massage and I was not interested in the massage as I do not like them, but it was a gift, so I asked if I could use the remainer of the balance after covering the mani/pedi on a different service and they said no. So that is why I am leaving this review because that is poor customer service. I have not left a bad review prior even with my bad experiences because the staff has always been SO nice. But this time it was not a great experience due to customer service. Additionally, my GEL manicure started chipping in TWO days, whereas I have gone other places where it has lasted me 4 weeks. So I believe they are either not training their staff well, or they don't use quality products. Which for how expensive it is there, they should be doing both of those things. I would not recommend going here, unless you are in a pinch. Still leaving two stars because the girls who have given my services have been very nice and I think that is worth mentioning.

Have been a client for 26 yrs. The stylists are top notch with years of professional training and…read moregreat service. I get constant compliments on my hair. Would never go anywhere else.

Don't waste your money on shitty workmanship that they do not stand behind! I only stayed loyal to…read morethem because I liked the ladies that work there. I tried to overlook all of the mistakes with my nails and my hair for two years. I have reached my limit with a salon that cannot even put a roof on their building! It looks like a piece of shit from the outside! It is not welcoming or comforting to be there!

My fantastic stylist Janey has been working on my hair for many years. Shes the only person I trust…read moreto work on my hair; both cut and color. Her vibe is absolutely amazing- she's very inclusive and welcoming, just what you'd want coming in.

I have been ghosted for three months by the owner of this salon named Janey! I am a middle-aged…read morefemale in my 40s that has 5 inches of overgrowth and black and gray hair. She has highlighted me and gave me a balayage. Both are now brassy as hell and looks like shit like I bleached out my own hair. I have literally spent hundreds and hundreds of dollars with this woman and she has now ghosted me for the third time! This is unacceptable for any business... Let alone the owner of the salon! I do not recommend that anyone goes to her with anything other than basic generic needs, that is all she is capable of!!!! so pitiful!!!!!

As a new client, I had a 60 min massage by Alison..she was extremely friendly and listened to my…read moreailments so she could tailor her technique to help relieve some pain. I booked a foot massage for the next day and can't wait to book her again for another full body massage. She is now my "go to " person for services. The front desk was also very pleasant and helpful.

This place is suppper cute! I also had an amazing experience here! I was greeted and welcomed as…read moresoon as I arrived and I noticed all my favorite brands of beauty and hair care gorgeously displayed as I walked in. Jenna, my friendly esthetician was also very prompt to see me and brought me to a clean and cozy room for my hair removal. She used sugaring technique, which for those who might not be familiar, is very difficult and if done incorrectly can be a not so pleasant experience. However, in my 10 years of waxing I can say this was in my top 3 greatest experiences. Jenna was friendly, welcoming and also extremely skilled in her technique. It was not only painless and quick, she got every last hair! I was seriously telling her I loved her! Haha trust me if you wax you understand. Anyways this place is wonderful and I totally recommend it! Thanks again Jenna - I will 100% be back!

Seven months later, same scenario. Another great service!read more

Megan was amazing!! I was in town for a military funeral, needed to get my hair cut. I called Megan…read moreand explained my circumstance and she squeezed me in. She listened to my concerns about my hair, chatted with me, and explained what I should do when finding a hair dresser in my home state.

From the owner: Licensed since 2012. Worked in a Salon for 7 years then opened my own Private Suite.read more

Ordered 2 items for same day delivery. Only one in stock. Rather than offer shipping for the out of…read morestock local item, they canceled it from the order. This disqualified me for free delivery on the remaining item, so I called right away to cancel the order. They'd already processed it & there was nothing they could do. So be leery of same day delivery ordering. I'm hoping delivery charges will be removed.

Went in today to buy a few new makeup products I've been wanting to try & by the time I left, I…read morevowed to never return. It wasn't extremely busy (rainy weather kept the crowds away I suppose) so I was shocked that I couldn't find a single person to help me at all. I wandered around for far too long trying to locate specific items and then tried to color match myself. I thought maybe they were short staffed but then noticed whenever the employees walked by, they asked every single other customer if they needed help with anything. I made eye contact with a couple of employees but they simply kept walking like they were on a mission. I have no issue with asking for help, but every time I went to approach someone they were chatting or making a bee line elsewhere. I have never had an experience like this at this location before but it was frustrating enough that I walked out without buying anything and will take my time and money to a more deserving company that treats their customers feel welcome.