It's simple a puppy mill and someone needs to stop this place and SHUT IT DOWN I've been in there…read morenumerous times and it's just unbelievable dogs not even drinking out of water dishes the staff are rude and the puppies are overpriced

I am so glad we visited Puppy City in March 2023. Our other dog had just passed away, and we took…read moreour tween to Puppy City. The staff was very friendly and accommodating. We absolutely fell in love with the Cavachon puppy, and purchased her. I can't stress how sweet and loving our Cavachon is, very healthy with no problems, no shedding and hypoallergenic. I was very leary of visiting this puppy shop, but happy we did! We have a forever best friend.

Amazing experience! my dog doesn't really like people outside of family and friends but has started…read moreto have great rapport with his usual groomer! the groomer also does a great job working through his anxious spots like his eyes and paws!

I took my dog for a "pawdicure" today. ( nails, ears, a little perfume, bandana ) Nothing too…read moreextravagant. $22 for a few things, that wasn't too bad I thought. Not only did the groomer "Kelsi" ONLY cut my dogs nails ( for $22?? Seriously!?) She CUT HER NAIL TO THE QUICK and NEVER SAID A WORD ABOUT IT & my dogs paw started profusely bleeding. So my husband took our poor traumatized pup BACK inside to ask what in the heck happened and this woman says " oh, yeah, she kind of yanked her paw back so she got cut " UMM WHAT? You unprofessional little brat, you should have led with that! Needless to say, I WILL NEVER let anyone from this petsmart touch my dog again! Rude customer service & downright ignorant little groomer who couldn't even apologize for making my poor pup bleed everywhere!

Pro: big parking lot, self wash, grooming. Con: only 1 cashier…read more Originally went to khol to return some Amazon items but pass by this shopping strip and decided to stop in. Upon enter this store we saw some dog toys and then passed by the self dog wash station and a grooming area. We then made our way to the dog food area but weren't able to find a specific company brand we were looking for. We decided to get some dog snacks and made our way to the cashier. There was only one cashier in duty and the line was small at first but then gradually got to atleast 5 people waiting. All in all, an ok place to stop by and have a look around if you have time.

Excellent grooming and reasonable price. I will go back. Haircut and nail trim along with bath for…read morearound $70. I thought it was nice they don't upcharge for various things like the competitor.

Sue and Katie are the nicest people! My daughter wanted to stop by and browse the store and they…read morewere helpful and interactive with my very inquisitive 3 year old. We will definitely be back!

The staff is always helpful with answers to birding questions. Love the nice selection of gifts,…read morebird feed, bird houses and more.

I dislike going into shelters due to the overwhelming amounts of homeless pets. The staff was very…read morekind and the adopting process is quick. I'm thankful for these places taking care of animals. Also I believe this shelter is the only No-kill shelter in the area.

Three stars are only because Alyssa was super helpful and welcoming. The store was clean but small…read more However, the amount of gold fish in a small tank was beyond disturbing. I have never seen that many feeder fish in such a small tank. Yes, I realize store typically pack fish into a tank but this was beyond that. Think an around a 20 gallon tank with at least 100+ medium sizes fish crammed inside. They looked distressed and I can guarantee that the oxygen was low. Not a good look PetSmart.

I am not someone who typically leaves a negative review without first giving the business an…read moreopportunity to address the problem. As a business owner myself, I know how frustrating it is to be blindsided by a bad review when you were never given the chance to correct the situation. That is exactly why I contacted the store manager before writing this. I have taken my dogs to various PetSmart grooming locations for years and have generally had good experiences. I have three doodles with very different coats, so I am also very familiar with grooming, brushing, and matting. This visit was for my smallest dog, who weighs only 3.3 pounds and has very little hair. I primarily brought her in to have her nails ground and decided to add a bath and brush. When I arrived, I was offered additional grooming services, including approximately $20 to trim around her face, which I declined because that is something I can easily do myself. The groomer, Kaylee, checked her coat and agreed there really wasn't much there in terms of matting. I completely understand that a groomer can sometimes discover a mat once they begin working. However, when I checked out, I discovered an additional $10 de-matting charge on my bill. No one mentioned the charge beforehand, called me for authorization, or even told me about it at checkout. This dog is 3.3 pounds and takes me less than two minutes to brush from head to toe, even if I find a tangles. Brushing was already included in the service I purchased. Had someone contacted me and said additional de-matting was necessary and would cost extra, I would have declined it. The amount is only $10. The issue is not the money; it is the principle of adding a service and charge without asking me first. Unfortunately, that wasn't the end of the experience. After getting my dog back, I was petting her and found a flea on her. My dogs and cats do not have fleas. I understand that PetSmart deals with animals all day long and that an occasional flea can make its way into a grooming environment. I wasn't expecting anyone to claim that could never happen. I simply wanted the store to be aware so they could check the grooming area and address it if necessary. Instead, I ended up spending another approximately $40 at PetSmart on flea treatment because I wasn't willing to risk bringing a flea problem home to my other animals. Before posting this review, I called the store manager specifically to explain what happened. I was not asking for a refund, free services, or a discount. I wanted her to know about the unauthorized charge and the flea so the issues could be addressed. What disappointed me most was the response. Rather than acknowledging my concerns, the manager told me there was essentially no way the flea could have come from their grooming area because they disinfect after every animal. I understand that they have cleaning procedures, but saying it is impossible for a flea to be present in a facility where numerous animals are groomed every day is difficult for me to accept. Instead of simply saying, "Thank you for letting us know; we'll check into it," I felt as though the responsibility was immediately pushed back onto me. The same thing happened with the de-matting charge. Rather than acknowledging that I should have been informed before an additional service was performed and added to my bill, the charge was defended. I was told that none of her groomers ever overcharge for services. That is ultimately why I am leaving this review. Mistakes and unexpected situations happen in every business. What matters to me is how a business responds when a customer brings a legitimate concern to its attention. I gave this location the opportunity to address my concerns privately before posting anything publicly. I wasn't asking them to give me money back--I was asking them to listen, take responsibility where appropriate, and make sure the same thing doesn't happen again. Just fix the problem so it doesn't happen again and to protect other animals for unwanted fleas. Unfortunately, I left that conversation feeling that this location was more interested in explaining why nothing could possibly have been their responsibility than in addressing the concerns of a longtime PetSmart customer. My advice to anyone using grooming at this particular location is to review your bill carefully and make it clear that you do not authorize any additional services or charges without being contacted first. And if you do have a problem, based on my experience, don't assume management will be receptive to hearing about it. I have had good experiences with other PetSmart locations over the years. This review is specifically about my experience with this location and, more importantly, how management handled the situation when I tried to address it directly.

I was impressed with this vet. Brought my Pomeranian puppy in for his first visit and we saw Dr…read more Longhofer who was fantastic. Emily was our assistant/tech and she was fabulous. Everything was very professional and thorough and I could tell they genuinely cared about my dog. All my questions were answered in detail. They gave me samples of the heartworm and flea medicine at no charge. I paid before I left the exam room and made my appointment for my next visit. This place is close to my house so I'm glad that it was so good. It's sad that a few people with petty issues gave them one star and it has driven down their entire rating. I thought the costs were reasonable and they deal with my pet insurance company. Five stars!

We recently adopted a kitten, not knowing he had diabetes and a pancreas issue, and not even 1 year…read moreold. Dr. Longhofer has been amazing during our many visits. She really cares about the animals as well as their "parents". She is amazing at keeping you up to date and thoroughly explains everything. She has so much empathy!

Staff is very rude, poor service, mismanaged store. This occured on 1/4/26, no manager was on duty…read more Poorly organized store.

Very reasonable prices and the staff is always very friendly…read moreI would definitely recommend the store