I called to set up an initial appointment for grooming whenever she had an opening. When I told…read moreNancy the breed, she said, "This isn't one of those designer dogs is it?" and she said she had to go and would call me back, but she didn't. I knew by her unprofessional tone that I wouldn't ever hear back. But, that's OK... soon thereafter, I found Maggie at Franklin Grooming & Pet Boutique, and she gave our boy the best cut EVER.

Excellent service and she handled my puppies so well!! My puppies were having their first grooming…read morewith her and her patience and kindness to them was amazing! Definitely will call her again!

I'm new to this area and was looking for someone I could trust to take good care of my precious…read morepoodle. Well, look no further. Maggie was "Great ". If you want someone that truly cares and has a love for animals, then this is the place. Check it out. She did a great job and I will be back! CJ

Called about a nail trim after a no show of the owners at another groomer in Franklin. The lady at…read moreFranklin Grooming said to come between certain hours and we did. She took us right away and was really a nice lady. Her groomers and staff were very helpful and the prices were very fair. She now has a new permanent customer! Sorry Katrina.

Babies getting groomed. It was my first time helping the groomer since Cam decided to be "high…read moremaintenance" today. #spoiledrotten!!! Learned a lot about how hard these groomers work. BTW Linda at All About Grooming In Arden, NC is great...very sweet, patient and happy to customize as much as you want. New Address: 2377 Hendersonville Rd, Arden 28704 ***Note: As Cam's owner I asked Linda to use a muzzle so that she could stay safe...Cam is known to snap when he's getting his paws done!***

Excellent groomer, very kind and compassionate with my fur baby. Very quiet and low stress shop!read more

When excellence in care for your pets is what you are searching for, you can depend on Rabun Animal…read moreHospital. I have used this facility for 17 years and trust the staff and veterinary team. We have used Dr Betsy for the majority of the years. When compassion, dependability and professionalism are what you are seeking, this facility delivers. Thank you to all at Rabun for providing excellent care.

Now that corporate owns it, it is no longer as awesome as it was. Prices too high and the…read morecompassion for animals is low...morale seems low as well

best place for grooming in franklin. i genuinely can't think of a bad thing to say about their…read morework, their hospitality, really just about the store in general. if you complain of the smell, please stay in your gated community and complain from there. it's a PET store, not a donut factory. Sydney & Cody up front are very knowledgeable and sweet. Crystal is an award winning groomer, so don't miss out on a good groom based on what Appalachian folk have to say. I stand on what I believe.

First impression, disgusting place. Smelled of strong amonia from animal urine saturating the…read morefloor. Dead & living roaches noted on merchandise. Plants looked unhealthy, rotting & dying. Fish looked fair; algae growing in all the tanks. Birds, hedgehog, Guinea pig were precious. Staff were well-educated and nice. Noticed dogs being groomed (they were neat and pretty). Did not purchase anything.

A new store on the strip for us means we had to stop in and check it out. Darling store and very…read morefriendly salesperson. We ended up purchasing a dog toy for our puppy at home. So many things to look at and see... From dog and cat toys to treats for your furry friends. We will definitely be back!

I'm not sure what the first reviewer experienced, but we had phenomenal customer service when we…read morevisited this shop. The store owner was lovely to chat with and incredibly friendly. We stayed extra time just to chat with her. The weigh and pay, made from scratch weekly, dog biscuits were great. We bought a half pound to bring home to our pooch, since he couldn't join us on this particular trip. And, no surprise, he loves them. We'll definitely be making this place a must-see any time we come to Highlands in the future.

Hello! I tried calling your business today and the phone seemed to be off the hook or not working?…read moreI need to cancel an appointment I made for 2 dachshunds on May 3 at 10 AM so that you can fill that spot with other business. If you need to reach me the last name is Cortese. Thank you.

The guy was VERY rude when I was trying to make an appt for 2 pets, who would be new for them…read more They had no appts for anytime soon, and were booked until the end of August, which was understandable. I was completely willing to go ahead and book for then, just so we could get in. Everything was going fine until he asked who had groomed them before.....then the conversation went downhill quickly! Would NOT let me make an appt, even as far out as August seemingly because of, get this, who our past groomer was!!! Said lots of customers from that shop had suddenly been calling to try and get in "now", when they left his business before for her cheaper price! (Makes me wonder about HIS price!) Not the case with us at all....never had used them before. He also said that the past groomer ruined dogs, implying that this was the reason people wanted to return to him! The truth IS, which I informed him of, was that the other groomer was injured and has to have surgery immediately. She has had to temporarily had to close her shop for that reason. (We NEVER had any issues with her grooming. The dogs looked great and they LOVED her. She babied them to death and always got us in, even in a pinch.) I thought it was VERY unprofessional for him to speak about her the way he did, and very rude to basically refuse us service because we had used her before??! You really had to HEAR it to understand the coldness of it. I will NEVER call back for an appointment there! Turned me completely off before I even had a chance to see how they do!

All of it is wonderful . Great Staff, amazing head Vet, so caring, knowledgeable. I'm there to…read morestay!

I have to start out by saying... I have gone here for many years, I used to see Dr.Todd, I liked…read morehim due to his experience and his way with all types of animals. And to me it seemed like he really cared. I have recently been here twice and each time was a far from great experience. The pro is that it is clean. Here's the cons.... They are extremely over priced, example to give regular fluids they charged me 61.00! ( for 75 ml, the invoice said 250 ml?) I wish they would have given me the rest since they charged me for it. After I went to another vet and the same exact fluids ( with a little bit more quantity 100 ml, was 18.00!) I don't mind paying for my pet's health but they are just blatantly ridiculous. They are double or more the price of any other. That I do not understand. The two most recent veterinarian's I have seen to me they weren't like the vet I have now, (you can just tell he has a lot of experience and is very confident) I did not get that same feeling with either of them, I brought two different pets in at two different times and left not knowing anything. I left feeling not confident with this vet just like the time before with another vet there. She also wanted to take blood work because she couldn't say what it might be without blood work... so I go and visit another vet the next day for a second opinion and he said that blood work is NOT necessary at this time. So to me they either are not confident in their knowledge or they want to run up the services, either way is not comfortable to me. The last vet I saw there scared me to death telling me so many horrible things it "could be" and like I said I went to someone else the next day and he told me the opposite, thank God he was right! This clinic has always been high priced but at least when Dr.Todd was here it was worth it, not anymore.