They made us feel like we were just an inconvenience. There was a lot of eye rolling and whispering. Won't come back.

Excellent service, great quality pictures, everything printed in house so no wait. A bit pricey for nonspecials.

This place is unprofessional. First, we arrived 20 minutes before our appointment at 4:30, and they didn't get us in until 5:10. Second, they took rushed pictures, not staging us nicely, and not paying attention to our color coordination. They did not offer a variety of backgrounds, so when we were waiting to choose our pictures, we discovered more backgrounds that we would have liked to try. While choosing our pictures, we found that we all looked washed out, and shiny. The manager said that she could do retakes if we waited until EVERYONE had gone before us. The manager also did not speak to us, and ignored us after that. We called customer service, but that was of no help. The girls were also upset because we wasted time here, and did not get to go see Santa. Do not get pictures taken here. read more

So disappointed in scheduling, customer service, quality of photography, value of packages- everything. * Was told appt would be 60-90 min. when I scheduled- appt was more than 2 hrs. * Multiple staff changes during our session * Asked what we wanted, barely listened and then did their own thing anyway- meaning we did NOT get the set ups we wanted. * Was told, when I called to schedule, there would be 4 backgrounds- but only 2 were used, and the 2nd was only because the outfit change put us in all white on a white background/they HAD to change backgrounds. * Subjects were poorly arranged in the photos- tiled to the side because of how they were positioned, unable to see faces because subject was angled, lots of glare on glasses, lots of shots where subjects weren't looking at camera * Too much white space/too zoomed out rather than focusing up closer * Elderly/handicapped individual positioned to "perch" sideways on a chair that was obviously not large enough and due to inability to maintain balance he leaned/used the chair to keep from falling off. * In almost every shot there is glare OF the filters in the subjects glasses. * The brightness of the filters was extreme- blinding when you walked by other rooms. * Photographer instead of using a step to obtain appropriate angle, stood on tippytoes and ended up making the photo at a weird angle. * When I called to schedule appt, was told packages would range from $140 and up, included a CD and special effects- but at photo session learned that we could not actually customize our package with sheets of each shot, each shot came with a "set" of sheets- therefore we'd end up with many sheets we didn't desire/need. * Each package comes with "special items" that are of no interest to us- which was not mentioned when I called. * Photos in CD are watermarked- therefore they are USELESS for reprinting! * Based on the number of photos selected, we were bumped from high rez to low rez- on a CD that can hold 1,000+ images. This was not mentioned when I called and was only mentioned during package selection AFTER we had reduced the # of photos to the amount of shots that would waste the least amount of sheets. I contacted the corporate office and was told to contact the studio manager. I mailed a detailed listing of my frustrations to the store manager and never heard from them. We will NEVER use this store/company again. read more