The sales staff were great. The overall experience was great. I give 4.5 stars but not five because…read moresome of the items in the financial office just were not explained or allowed to be questioned before paperwork was done. Customer relationship in that area needs to be improved. Allow the customer time to review and ask questions. All the warranties were not that clear. However I would go back to them to get another car. Again Great job folks

Was told transmission flush, but instead got simple drain and fill. Was charged significantly more…read morefor simple drain and fill. Waited almost 3 hours . Was told at check in, that full report of complimentary multi point inspection would be given at check out. Nothing was given. Very disappointing service.

Got a car from Johnny last week. Great customer service, he was very thorough and did a great job…read morewalking through the process. Found a small problem with one of the keys and he was more than willing to help me out the following week and get it all sorted out. Great business!

I bought an Audi A8L on Dec. 5, 2018, which I paid cash for from this dealership. I came from out…read moreof state and had been in contact with them for two weeks. I made a deposit on the car to hold it. I noticed from pictures a parking light was out that I asked Brad to fix, and also asked him to ensure the AC works properly. He told me he would do so. When I picked up the car, I again mentioned to him the light was out and he had the mechanic look at it for supposedly fix it while we finalized the deal. He said he checked the AC also. Well upon returning home I noticed the light wasn't fixed, and now I haveto pay at least $130.00 out of my own pocket to fix it. Not only that...now that the weather was finally warm enough to turn the AC on, I realized it doesn't work because it needed servicing. I contacted them and was told there's nothing they could do about it because it was too long since I bought the car, This is what I was trying to avoid, but due to the lack of integrity and business ethics by this company. Stay away from this dealer! Find an honest car sales company that does what they say to ensure the sale is done right.

Came in for a recall. Service wasn't too busy and Erin who helped me was awesome. Took care of me…read morefrom start to finish. She said it would take about an hour and it took about an hour. Nissan was great about texting me and letting me know if I needed anything to let them know. They had a nice big TV in the customer waiting area with free water and free Starbucks, coffee. The dealership was clean and everyone was really friendly. While I was there, I even got a text about an offer on my current Nissan and its trade-in value. When I entered and drove through into the service bay, the cameras captured my undercarriage, which I thought was very cool and the amazing inspection I received on my rogue was really cool. It was a very thorough inspection and they rotated my tires and washed my car I would definitely come back to this dealership versus the one that is closer to my house. It was well worth the extra 15 minute drive.

I bought this car brand new with 11 miles on it. I've had this car since December 2025 and have…read morebeen to Tom Wood Nissan 2 times for the same issue (leaking oil) why is a brand new car leaking oil??? Not only has it RUINED our driveway but i waited for 6 hours (had a sitter watch my baby) for the service department to look at my car to tell me my oil pan was leaking and ended up sending me home in a rental due to needing the sealant to dry. Got it back and noticed it was still leaking oil brought it back at 5,000 miles. We also noticed my engine cover was missing, when asked about it we were told there was not one on the car. Which wouldn't be an issue if we knew for a fact it was there before my car was worked on for the oil leaks. There engine has the mounts on for the cover but you can clearly tell that there has been a cover installed due to scuffs on it. Why would there even be mounts in my car if there wasn't an engine cover? You also can clearly tell there was a cover but now there isn't? After spending over 60k on a brand new car i am VERY dissatisfied with the way Tom Wood Nissan has treated us I just received my car back since being worked on for the 2nd time and my whole bottom of the car is CAKED in oil. And it appears it is still leaking oil. There hasn't been any attempts to make any of this right after spending more time at the dealership than actually enjoying my car. Don't waste your time or money!

Would highly recommend this Dealership !!! Frank our Sales person / Finance guy, and the owner…read moreCraig we're extremely pleasant to work with !! All of there vehicles were exceptionally maintained and priced fairly .... you won't regret visiting this Dealership !!!

dealer made a mistake on taxes at time of purchase I had to end up paying 2000 dollars out of…read morepocket in tax's to get tags no help offered from this dealership buyer beware

Skip the big dealers who treat you bad. These guys know customer service and will make sure you're…read moreappreciated and your time is respected. We bought a new SUV and the process was so amazing. These guys also don't keep bad cars on their lot. They take the time to procure the best used cars they can possibly find and it shows the second you show up on the lot. Can't say enough good things about Galeb our sales rep.

To start they fill out paperwork and say that is how it is, VERY UNPROFESSIONAL Won't recommend…read morethis car dealer to anyone

Mr.Charles was great in and out and I love my new car when others said no he got it threw so I…read moretruly appreciate him

Thank you Erica IM…read moreIN TEARS Tears of joy I came to carplex indy East after work today Friday Oct 2 2020 the sales associate I worked with was Erica very nice, passionate about her job, we could relate to one another and she's very understandable about my car situation I felt very comfortable talking and working with her to get me into a new vehicle she was honest and helpful along the way. My mother also has a car with the same location and she's been with them 3 years so her reference was very helpful.. Thank you Erica for all your help and support so sorry I screamed so loud in your office with excitement as I got approved

We are long time Dreyer customers who moved away ten years ago but still driving the 2012 X3 we…read morepurchased from them. A quick trip back to Greenwood resulted in a nail through our tire on Saturday morning. Knowing service wouldn't be open, I drove there anyway to see if I could find someone to guide me to a tire shop. Joseph Graham was manning the desk. He kindly inspected my tire, thought it could be fixed, and pointed me up the road for a repair which got us home to Virginia safely. I appreciated Joseph going out of his way to help an old customer from the past that he didn't know. As a side note, run flat tires aren't all bad!

I've been coming here for 6 years now and Tony Parsons has been one of the most kind and coolest…read moreservice consultant out there. He's always happy and eager to help! Joey Graham is cool too, I guess.

This is the best place to have your Toyota serviced. The service managers are super. The waiting…read moreroom is clean and spacious and has water, coffee, and some packaged snacks. Toyota does a multipoint inspection with the oil change. Service was quick, and the results of the inspection were carefully explained. I opted for a needed alignment that was completed within another 45 minutes. Highly recommend Ed Martin service!

We rented a van for 11 days. It was clean, ready on time, fair pricing. Counter help was friendly,…read moreprofessional, appreciative of the drop off area after hours. Everything was perfect, hassle free and no complaints. Third time renting here, we're loyal customers!