I had an excellent experience with Bill Estes Ford in Brownsburg. I brought in my daughter's 2021 Bronco Sport for a second opinion after another Ford dealership diagnosed a major turbocharger issue and provided an estimate of roughly $5,500. Bill Estes took the time to properly diagnose the problem and determined that the issue was actually the catalytic converter. Even better, they recognized that the repair was covered under a Ford Customer Satisfaction/recall program, so the entire repair cost us nothing. I really appreciated their honesty, thoroughness, and knowledge of Ford's warranty and recall programs. They could have easily just followed the previous diagnosis, but instead they did their own evaluation and found the actual problem. The difference between potentially paying thousands of dollars and having the correct repair performed at no cost was huge for our family. This experience gave me a tremendous amount of confidence in the Bill Estes Brownsburg service department. I would absolutely recommend them to anyone looking for a Ford dealership that takes the time to diagnose the problem correctly and looks out for the customer. read more

Zack was our excellent salesman!! very personable and true to his word. We bought an explorer from him which was exactly what we wanted but it had gotten damaged somehow in transport to the sales lot. But made sure the body shop did a through job. The car looked just perfect, cleaned nicely . Zack rven checked with us weeks later to make sure we were happy with the beautiful silver Explorer read more

Fast and friendly service for an oil change. Waiting area could be better. Make sure to look for coupon online.

Had an appointment scheduled for 9:50am To diagnose the passenger running board so they could order parts and I could come back at a later time for install here it is 1:30 PM and they never even took my vehicle back. Don't have me schedule a time for me to bring my vehicle in knowing I am gonna be waiting on that vehicle if you're just gonna have somebody sit around for three hours and not even do anything will not be taking my vehicle back to this dealership highly recommend finding another Ford dealer read more

Mason watson was our salesman and was absolutely great to work with. He was honest, helpful,above and beyond what he had to go to help close the deal in my budget. Great to work with! read more

I have used Bill Estes Ford now going on five years but in the last year or so something has changed drastically in the service department. I'm not thrilled with the new leadership. Communication is lacking. I feel like when I call I'm a nuisance and the Svc manager is very dismissive and not empathetic to the customer dropping $$$$$$$$$. I would think they would be a little more appreciative of my business which they were not. I called different times throughout my vehicle being serviced and never got a direct phone call back and when I did get a hold of someone it was if I was bothering them. Excuse me, I'm happy to take business elsewhere starting today. Do better Ford and hire some nicer leadership. John the service manager is not well- equipped to be forward facing with the customer. His lack of compassion can be felt the moment he speaks. Do better Ford. do better. There's plenty,plenty of competition out there. I'm gonna find a private mechanic going forward who will appreciate my business and my $4000. The only pleasantry of the experience was the sweet Jennifer Hogston who picked me to retrieve my vehicle. read more

Horrible service on the sales side they could really use help on training these guys. Will be taking business to competitor

My husband was driving our 2022 Maverick from Iowa to West Virginia when it threw a check engine light and lost power. We were towing a trailer (under the tow cap) for about six hours when this happened. Bill Estes read the code but didn't log any of the data and then couldn't reproduce the code. The code has been associated with the Maverick's long block recall, but because Bill Estes didn't log any of the data, we can't start our warranty claim and get reimbursed for the tow, rental or gas we had to pay for to get home. Our home dealership has been going to bat for us, but Bill Estes' carelessness (or complete disregard) has turned what should have been a fairly straight forward process into a nightmare. Not to mention the service advisor was incredibly rude throughout the whole process and we were told "Ford doesn't give out free engines" when we asked about starting a warranty claim. Would not recommend their services, if you blow up near Brownsburg just pay to tow it to the next town and save yourself the trouble. read more

Tried to schedule my 2021 Ford Edge for service due to a small transmission issue which according to a Technical Service Bulletin said it just needed a software update. Told me it would be 3 weeks before they could get to it. Alright, fine, no problem. Can i just bring it to you in 3 weeks? Nope, they wanted to keep the car for the 3 weeks. In what world does this make sense? People are just supposed to be without a car for 3 weeks while it sits waiting? What is the rationale? Done with Bill Estes read more

#1 Terrible communication! They do not pick up the phone in the service department. #2 they don't remember conversations with their customers, and lie about status of the vehicles repair #3 They take WAY to long ! It took approx 3 months to fix drive train issues and we had to leave the car for two weeks just to "stay in line" for the diagnosis! #4 they don't have a service manager otherwise when I asked to speak with him multiple times he would have called me .. since bill Estes was taken over by the Asbury group this place is a no go for us . We won't be back . read more

Purchased a $50k+ 2025 Explorer - has 4000k miles, and "check engine light and others come on. Upon taking the vehicle to Bill Estes (where the vehicle was purchased), Service / Amber informs the cause is "road wear" and they need to keep the vehicle overnight - NO loaners available, so you'll have to find your own way home. Requested to talk to a manager, and immediately told " he's not available". Wife called me to pick her up at the dealership - and I asked her to find the GM so that we could have a conference call. Another Service Tech stopped my wife on her way to find the GM - he then spoke to the Amber, and Amber then informed they would let me wife bring her Explored back so that she could drive it home, but she'd have to bring it back the next day. They would call Ford to get authorization for a rental. Noon next day we had not heard from Amber / Bill Estes - requested a call back - call back indicated a rental was available, but we would have to drive to Plainfield to pick it up. I left work 2 hrs early, to pick my wife up - then drove 25 miles to Plainfield to get the rental. Had asked to speak to a manager while we were at the dealership - again told "he's not available. The sales associate that I did speak too, asked if he could help - and I downloaded the incident from the previous day - the "road wear" comment was shared, and I told him - we didn't pay $50k for a vehicle to park it on the driveway. He said he didn't understand what that comment even meant. Can't recommend any one purchase a vehicle here - sales are easy - seeming no customer service afterward (Dale / Debbie Riley) read more

Bought a suv June 14, 2025. Went to the Indiana BMV on July 25, 2025 to be told the dealership hasn't provided certificate of title. I was given a 45 day temporary plate. So I'm left with not being able to drive my purchased car until they decide to do their jobs. Sounds very illegal. This is my second suv purchased from this dealership the first one had a carfax report stated repairs were made. But in fact the repairs weren't done until after purchase. Their seems to be fraudulent and illegal practices with this dealership. Unless this dealership can accomplish processing BMV paperwork within 45 days and do the repairs as they report them and when they report them, take your business elsewhere. read more

Racially Profiled at Bill Estes Ford in Brownsburg -- A Painful, Eye-Opening Experience As a 6'3" Black man, I've grown used to subtle biases in certain spaces--but what I experienced at Bill Estes Ford in Brownsburg wasn't subtle. It was blatant racial profiling and one of the most disrespectful encounters I've ever had at a car dealership. I originally stopped in just to ask about service for my truck. While there, I inquired at the front desk about possibly upgrading my 2006 Ford F-250 6.0 diesel to a newer model. That's when they called over a sales representative--and from the moment he saw me, his demeanor changed. He looked at me with reluctance, like I didn't belong. I introduced myself. "Samuel," I said clearly--more than once. He refused to say it correctly. My name isn't complicated, but he used it as a tool to belittle me. When I asked about upgrading to a new F-250 diesel, he immediately brushed me off, assuming I couldn't afford it. He said they don't really carry used ones (without checking) and downplayed any interest in showing me new ones. I pressed further, and he casually said, almost mocking, that the new ones go for $80,000 to $90,000 and then added, "Is that something you can really afford?" He didn't offer a tour, didn't offer a test drive--he simply pointed vaguely to the back of the lot and told me to look for myself. This man knew nothing about me--not my credit score, not my financial situation, not my background. What he saw was the color of my skin, and based on that alone, he decided I wasn't worth his time or respect. He didn't know that I own multiple businesses. He didn't know that I could have bought a vehicle on the spot. What he did know--or assumed--was that I was Black, and to him, that meant I didn't belong there. No one deserves to be treated the way I was treated. If you're a person of color, I strongly urge you to think twice before visiting this dealership. A business that treats potential customers with such disregard and discrimination doesn't deserve your money--or your trust. read more

Service Department has gone downhill to doing nothing. Almost two months ago, I make an appointment to get recall work done on my vehicle. I was assured numerous times that the recall parts were in stock and that it would ONLY take a MAXIMUM of TWO (2) hours for the work to be done after the vehicle arrived at the dealership. I arrived on time (actually about fifteen minutes early) - I was then told that it would take ALL DAY to do the recall work. I told the service writer that it was unacceptable and that I would need a loaner vehicle. He said that they did not have any at the moment, but would put me on the list and call me in about one to two weeks to reschedule. It has almost been two months - I have called several times, left several messages and still NO REPLIES. read more

Service team is really gone down hill, can't fix my vehicle. Won't call me back Do not recommend read more

Service department is horrible. the call center must not have any communication with the service department. was promised a loaner for recall work. called before to confirm and they said they had one waiting for me. Get there and no loaner. Also they were supposed to order parts for the recall and no one did. I hate to have to go to Andy mohr but I will not be back to Estes read more

Had to take my Edge in for service due to ford releasing a faulty engine it the first place... so far my car has been sitting for NINE WEEKS waiting for them to service it..... NINE WEEKS.... With zero communication, zero offer for a loaner, 15-30 min holds every time I call to check in, no calls from them to update me, and a nine week wait with no end in site... read more

A big shout out to Dalton and the service crew here. I had an appointment today for a LOF and tire rot and they had me in/out in less then an hour, excellent customer service and quality people here, very much appreciated. Thanks so much!! read more

Mike Parham is the best! Go see him, I have bought two cars from him in 3 years. And TJ in service always takes great care of us. I will always get my vehicle's here. read more

Bill Estes Ford Brownsburg - Car Dealers Near Me - Brownsburg, Indiana

The customer service in their service department is so awful. Every time I call, I talk to some who doesn't know anything and they are never helpful. I would like to call and talk to the service department directly. I don't recommend buying or getting your vehicle serviced there. read more

Waited a week for a service appointment and my car was never looked at 2 days later. No communication from service adviser on when my car could be looked at. Last time my car was in Bill Estes service for 3 weeks with many broken promises on when it would be ready. They don't care about customers with jobs they have to get to. read more

HORRIBLE SERVICE DEPARTMENT!! Until yesterday we had great service with Bill Estes. We have had our 2021 F-150 serviced at this dealership since we have owned it, they have taken care of the recalls as well. Yesterday, my husband's truck has an emergency message come across his dashboard telling him to service it immediately. He quickly stopped into Bill Estes and asked a technician about the issue. He understood they may not be able to take care of it right away but at least expect a courteous response. Instead, he was rudely rushed out of the service department and turned away. He simply asked the technician if he had ever seen this message before? The technician responded, "I don't know dude, I see like 100 vehicles a day how should I know. You can make an appointment if you want." I was so appalled by the response I called and spoke to the receptionist in service, Christy, who was very sweet. She tried to reach the service and general managers, both "unavailable." Even Christy was aware what the error message probably meant. The technician was another example of the poor customer service we see everywhere. However, I guarantee if we made an appointment, at the end of the service we would receive a survey prompting us to provide positive feedback about our service at Bill Estes giving them a 5 star review. This service department isn't the greatest to begin with. Their customer service isn't at the top of the charts and each service seems to take longer than the next. I can personally compare them to Hare Honda who treats their with the utmost respect. They are extremely courteous and value their customers time. I also requested a call from both the service manager as well as the general manager today to discuss my concerns. I have yet to hear from either one. Am I surprised? No. This dealership clearly does not value anyone unless you are there to actually purchase a vehicle which we will absolutely NEVER do again. Do yourself a favor, drive the extra 5-7 miles and visit another Ford service department, I can guarantee your experience will be better, it definitely can't be any worse. read more

Steve was fantastic! He was not pushy and gave us plenty of of time to talk. He was funny and patient.

I've taken my fusion here for service twice and had great service both times. They were able to get my car in within 24 hours where other dealerships told me it would be a week or more. Both visits were for minor repairs but required new parts. I had my car back within 48 hours of dropping it off both times. Turn around times are amazing! They also called me back 100% of the time, something that has been lost by most in customer service. 100% will go back if my car needs a repair. read more

After buying about 30 vehicles over the course of my life, I can easily say this is the WORST experience I've had. TLDR: This dealer is a joke, and don't give a damn about their customers. Where it all started. Looking at a 45k sports car on 12 year old tires which are totally unsafe they absolutely refused to put tires on it. Then being the type of car, I asked for a compression test to verify engine health and they said $3-500 for what would be an hour job for anyone competent. I told them it was way too much and the salesman's response was "It's a couple hundred dollars either way. If that makes or breaks the deal, I recommend a Ford Focus." I'm sorry..... I don't get to where I can buy a dream car of mine by letting shady dealers rob me blind. I should have walked away then and there, but after looking for months, that was the car I wanted. So we move on after I got the sales manager to comp the test over the jerk salesman. Then in the finance process, we found someone to make the loan and they wanted 40% down becasue we have a fairly new business. I eventually said okay lets do it. Now the bank doesn't want to play ball (so they say, though in my time selling in dealerships I've NEVER had a bank rescind an offer like that.) I asked them if it was the fault of the bank or the dealer so I knew who to leave a review for....suddenly they found another bank. So deal finally goes through, I'm in a different state so I get the car shipped and there's about a 3 inch chip/paint scrape in the front bumper that was undisclosed even after I specifically asked for pictures of any imperfections (which I found others that wouldn't have come from transport) but I let it go because I knew they wouldn't stand behind anything. First couple times I drove it I backed it out of the garage and it would make a popping noise. So I had it looked at when I got new tires put on it, keep in mind I had put less than 100 miles on it in 3 weeks because of weather and the tires and was told before I bought it that it had been "meticulously gone through and inspected". The shop said it was a bad upper strut mount bearing. I reached out to the Dealer, pretty much knowing they wouldn't stand behind it. Their response was "it was as is" ... on a 45k car that I'd owned for less than 30 days and driven maybe 75 miles. This isn't even that expensive of a repair. I was mostly just curious if they were as trash as I thought. Do not do business with these people. They have no problem treating you like garbage and not taking care of their customers. If i could I would give them negative stars. Pretty much the only good part of the transaction was me ending up with the car. read more

I had a terrible experience. I came in ready to purchase a new vehicle, I just wanted to make sure that my trade could be paid off. Online, the car was marked as $31,000. This was the first thing I asked before I even test drived it. When we got into the numbers they increased the car mrsp by $4,000 and undervalued my trade. They also tried to get me to use an interest rate of 11% claiming that the bank that I wanted to use used that number. My credit is in great shape & I have good income so I knew it was not true. They called back the next day offering lower numbers & I told them just forget it bc I do not do dishonesty. Terrible. read more

Wow, I am super impressed. Car purchased from another dealer and they are right around the corner from work. I talked with Casey and TJ. What service, they worked to fix my issue and minimize the amount of time I was there and were incredibly polite. I believe my loyalty to dealers had changed- this is amazing customer service. The girls in the service office work as a team and are kind to all the customers. read more

Service Advisors at Bill Estes Ford are the best! Easy to work with, pleasant, not pushy, good advice, knowledgeable, and never talk down to women. I know the work will be done on time and done well. This really takes all the stress out of a very stressful situation. Thank you Bill Estes Ford! Keep up the great work! read more

Absolute honesty is something that one doesn't typically say in the same sentence when you talk about car dealerships. But that is the phrase when it comes to Bill Estes Ford. Beyond having awesome cars, their service center is top notch. I have never felt like they recommended a service just because I am a woman. read more

Horrible Stay away from this dealership !!!!!!!! They had my truck for a week and half. I took it in for a check engine light, camera on passengers side mirror not working, Trailer plug trailer brakes not working. Talked to Nick in service dept. Told him keep the truck as long as needed to repair, as I live a hour away and had to make arrangements for someone to drop off and pick up. He calls its ready all issues fixed. Drove truck 57 miles home ... Check engine light back on, 360 camera does not work, willing to bet trailer plug doesn't either. I got the shaft when I bought the truck here last year I should have know better than to try and have it repaired here. WON"T HAPPEN AGAIN. Hopefully this keeps someone else from making same mistake. read more

Worst dealership I've ever bought from. Everyone in here from the salesman, manager Steve, mechanic rep, and finance guy. Bought a car only to have engine problems the next week. Notified them instantly with videos and brought it right in for them to try to charge me to fix the car I just bought from them days before. Took windshield off to get to the parts they needed to and just left it off parked outside in the rain. Then didn't even bother to clean the water so radio went out and water sprayed out when I turned on the air or heat. Finally got rid of the guy after paying 10k in negative equity after having nothing but problems with it the entire time I owned it. I was lied to by Steve the manager and the mechanic sales guy (ty) slipped and let me know. Goto bille Estes, Andy morh, community, even a buy here pay here over buying a car from here. read more

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Andy the General Manager, Brian the sales manager, and Mitch the amazing salesman ended up making it as right as we could. They gave us way more for trade on our broken truck we just bought from them and helped us get into a much newer truck with a bumper to bumper warranty for a pretty decent price. It was actually pretty painless this time around. They were MORE THEN WILLING to help us out. I can say, truthfully, they worked hard and earned a lifetime customer. I will surely not use they original salesman we had but will go to Mitch every single time. Thank you to the dealership. read more

Absolutely recommend very accommodating and excellent service. Chris, his mgr, and Hailey. GO YOU WILL NOT BE DISSATISFIED read more

Bill Estes Ford Brownsburg - 2014 f150 fx4 fresh oil change AND full gas tank - Car Dealers Near Me - Brownsburg, Indiana

I sent an online message about wanting to see about a 2010 cobalt. Mike Starns emailed me back. I told him I was interested in seeing it, but also told him they were $2k off everyone else. He never did send me details about the car. He actually sent me a high priced car and tried to up sell me. When someone is buying their kid their first car for $6k, and paying cash, you would expect better service then this. They truly do not care. Or maybe it is just this slimeball Bill Estes will never get a dime from me now. read more

In January 2020 I rented a 2019 Ford Escape Titanium in Boston and drove it to Indianapolis. It took me about a fifth of the way here to fall in love with it. I told my wife that an Escape was at the top of my list for my next car, but didn't expect that to be any time soon since I spend most of my time in Boston and don't have or want a car there. We have a 2008 Honda Odyssey that I use to tool around town when I come back to Indy, and I figured I'd use that for the next few years.... ....until it developed a problem that would be too expensive to justify fixing, and within hours I was suddenly and surprisingly in the market for a car. We got that news last Wednesday. That night I started looking online for used cars at local dealerships and found several possibilities but one at Bill Estes Ford in Brownsburg starting standing out more and more as I looked. I test-drove it Thursday night just before they closed, put a deposit down on Friday, and bought it the next day. I usually ponder my possibilities longer and more thoroughly than that, but I already knew what I wanted from the week with the renal. On both trips to the dealership I found salesmen J.B. (my lead contact there) and Chris (who did most of the work) to be friendly, informative, and open. I'll say the same for Joel in the business office on Saturday. Everyone and everything was straightforward and there were no shenanigans with dealer add-ons and other kinds of BS that I've heard of and experienced at some dealerships. Bill Estes' approach is the antithesis of Carmel's Hyundai of Napleton store, which my wife left in disgust last fall after going in to buy (not just look at, but BUY!) a Santa Fe. It's a great car and struck me as priced more-than-fairly (IMO) for a dealership sale, and it was a pleasure to deal with everyone at Estes. And the cherry on top is that I left with a full tank! I hope my next vehicle purchase is many years away, but when the time comes my first stop will be one of the Bill Estes dealerships. read more

I went to Bill Estes this week for an oil change in our Ford sedan. I had scheduled an appointment the day prior for a time that they had available that worked with my schedule. When I pulled up however I waited 10 minutes to just be able to pull my car into the service area, so they were packed. No problem really with anything so far as they are clearly busy. I waited in the service area that was easily the best of any Ford dealer I've visited. (We just moved to the area) My problem is that it took nearly two hours for an oil change and rotation. And when I asked what the status of my car was and said it's taking too long promptly had the service tech meet with me. But when he did he still had work left to do because they wanted to change my filters and things. This was really inconvenient because I had a meeting coming up. Overall if they could get the cars in and out that just require simple things then I would give them a higher rating as everything else was great. But two hours for an oil change and rotation is pretty slow, and I've always taken out car to Ford dealers. read more

Recently purchased a vehicle from them, after the paperwork was signed it was clear the sales team was done with me, left me standing in the middle of the show room. I've heard the service department is good but I will never buy another vehicle there. I have not heard a word from them since the purchase a month ago. Not surprised, there is no customer service anywhere anymore. Plus the truck was filthy inside. Looked like a quick wipe down and vacuum, candy wrappers under the seat, dog hair behind the seats sticky cupholders front and rear? Nothing parties like a demo. read more

UPDATE: I called this dealership to confirm an almost $5700 dealer discount on a vehicle they had advertised on cars.com and on the dealership website, and the salesman called me 2 hours later to tell me no, the dealer discount was incorrect and the price was much higher. Less than an hour later, the dealership changed the vehicle price on the dealer's website to reflect a $2700 reduction in the dealer discount. But mysteriously, hours later the dealership was still advertising the vehicle on cars.com at the lower price with the almost $5700 dealer discount (which they had no intention of honoring) and they just changed it to the higher price a few moments before this review update. https://www.cars.com/vehicledetail/detail/770851833/overview/ DO BUSINESS WITH THIS DEALERSHIP AT YOUR OWN RISK. _________________________________________ My experience with Bill Estes Ford was nothing short of HORRIBLE. Mike Parkham, one of the salesmen at Estes, was aggressive and rude and a TERRIBLE salesperson with an attitude, which is not going to sell cars for the dealership. I would never do business with this dealership because of the terrible treatment I received from Mike Parkham. I found a vehicle BEF was advertising on cars.com and on their own dealer webpage. The vehicle was advertised with a $5600 discount, so I called to confirm that that was the price. I also asked Mike Parkham to email me a video of the car. 2 hours go by and no video. Instead I get a call from Mike 2 hours later to tell me that there was a mistake (of course there was a "mistake" -- who isn't surprised that an advertised price on TWO DIFFERENT WEBSITES, INCLUDING THE DEALER'S OWN WEBPAGE, is a "mistake") and that the advertised price is incorrect and the vehicle is actually $3,000 more than advertised. I tell Mike I am not surprised and his aggressive response was, "Hey, we are humans and make mistakes." I didn't like the aggression and I didn't appreciate the price scam so I told Mike don't bother to send me the video of the car and then I hung up. No need to continue the conversation when the salesman is being aggressive, making excuses, and the dealership won't honor their advertised price. Sorry, MIKE PARKHAM, your dealership is PRICE SCAMMING, plain and simple. Your dealership created the ad on cars.com and advertised the selling price, and your dealership listed the car on the dealership's own webpage for the SAME price. Then when I call to confirm the price, suddenly a "MISTAKE" was made. LMAO. When will you scammy, scummy dealerships learn that NO ONE is falling for your BS and will not buy a car from you when you SCAM? HONOR YOUR ADVERTISED PRICES! And what's worse............when will people like salesman Mike Parkham realize you have to be PROFESSIONAL at ALL TIMES with customers? Texting me: "I DAMN SURE DON'T APPRECIATE BEING HUNG UP ON" is not going to get people to buy a car from you and what is worse, your dealership lost a potential customer for not just scamming but because your actions as a salesman were unprofessional and aggressive and rude and I DAMN SURE DON'T APPRECIATE IT. Good luck in your career, Mike. I'll be purchasing my new Ford elsewhere. read more

buyer beware they love to low ball your trade and play games spent 6 hours there the whole process was un pleasant will never comsider going back read more

Horrible service via phone and they wanted to charge me $150.00 to show me where a reset button for remote start that they put on. Another Ford Dealership could not find and asked me to call Bill Estes. I have the manual, on how to set up second key(which Bill Estes did not give me either) so all I needed to know was where the reset button was. read more