Down to earth, honest-to-goodness guy. I wouldnt trust my car to anyone else. I run to Ken, the…read moreowner, everytime I have issues with my car and he is always so patient to answer all my questions. There had been countless times he checked the error codes on my car using his OBD2 equipment and he never groaned nor appear annoyed over my constant requests for diagnostics. Such a godsend to the community! God bless him.

Bracy gave a quick useful diagnostic when my car was leaking transmission fluid.. And recommended…read morenearby mechanics because his shop was too busy that day. Friendly, knowledgeable guy!

Shy and Trever were so very helpful with adding air to a low tire I had on my way to work todayread more

I went here to get a tire for my son's car. He had a front flat tire. They told me his car is too…read morelow, and they can't change the tire. I went to Goodyear and they changed the tire immediately with no problem. I was gonna purchase four tires from this place. I will never go to this dump again. If they can't figure a way to get a low car up on their ramp, then they shouldn't be in the tire business.

I wanted to take a moment to recognize the excellent service my son received at your Goodyear…read morelocation at 61 E. Second St. in Oswego. My son had a flat tire while we were driving to college, so we first stopped at Goodyear. We were told that the tires needed to be ordered, so we went to Mavis in Oswego because they had the tires available. Unfortunately, the experience at Mavis was extremely disappointing. Although they are a tire center, they told us they could not work on the car because it was too low. This was the first time we had ever encountered that issue. The car has always been properly maintained and serviced, and no other shop has ever claimed that its height prevented them from safely working on it. Rather than making an effort to find a safe solution, Mavis simply turned us away, leaving us to deal with the problem elsewhere during an already stressful situation. We then returned to Goodyear in Oswego, and the difference in service was remarkable. Your team had no problem safely getting the car up and changing the tire. In addition, my son has custom wheels and did not have the proper tool needed to remove the lug nuts. One of your employees went above and beyond by finding the correct tool so my son could keep it in his car in case he ever experienced a similar problem again. What impressed me most was the confidence, professionalism, and willingness to help shown by the Goodyear team. From the moment we arrived, I felt assured that your employees would find a safe and practical way to get the job done rather than simply turn us away. That is the difference between excellent customer service and poor customer service. Goodyear earned five stars from us, and I truly appreciate the way your employee helped my son and made a stressful situation much easier. Mavis should seriously reconsider how it handles vehicles with low ground clearance. If a tire center cannot safely determine how to position a jack under a low vehicle, it should either improve its equipment and procedures or be honest that it is unable to provide the service customers expect. Turning away a customer over an issue that another tire shop handled without difficulty was unacceptable and reflected very poorly on Mavis. Please pass along our thanks to the Goodyear team. Their professionalism, knowledge, and willingness to help did not go unnoticed. Sincerely, Vincent

The employees here are very courteous and professional. It's always a joy to come here!read more

Excellent service. Took care of the alignment issue very quickly…read more Arrived for the appontment and they were ready do the service.

Kens body shop fixed my truck and did a great job. Josh at the shop helped bigtime on making sure…read moreinsurance payed for it all. I had a little ptoblem at the end and they went the extra mile to make it right. I recommend this place.

Was driving cross country and passing through Oswego. Hit a piece of concrete near a construction…read moresite that was in the middle of the road...THANKS City of Oswego ....which caused a tire blowout and dented my rim. These guys were great and I can not thank them enough for getting me back on the road. Fair and reasonable price for a new tire and to fix the rim and they got in done in just a couple hours. HIGHLY RECOMMENDED.

Has taken care of both my Subarus from 1997 till now. Fair pricing, excellent quality.read more

My daughter is a SUNY student and was having car issues - Mike and the crew determined the issue…read moreand then told me that the problem was covered by an extended warranty and would be covered by the local Ford Dealer. They assisted in getting the car over to Ford and even called Ford to discuss the issue when Ford techs had trouble determining the cause. If you are in the area with car problems - go to A&P Auto first! I will certainly have my daughter and friends continue to go there while in the SUNY Oswego area.

From the owner: Auto Maintenance and Repair, Quality Used Vehicle Sales and Boss Snow Plow Sales, Srevice and Parts.read more

Justin is a great guy and the work on my car was done efficient and correctly! I will definitely be…read moreback!

I've owned a lot of vehicles and been to a lot of different shops. After finding this one, I will…read morenever take my vehicles anywhere else! They're fast, honest, and reliable! Great mechanics! They have had plenty of opportunity to make me pay for unneeded work and have always been honest about what actually needed to be fixed. Recently, they figured out what was making my jeep run rough. Turned out a rather large and popular after market shop in Syracuse that installed my lift kit and oversized tires did not do so properly! Jeep runs better than it did when it was new! And this is only one of many examples I could give!!! You're crazy if you don't use this shop for maintenance and major repairs!

If I could give them a six (6) I would. Super efficient. I brought my car in with a slow leak on…read moreone of the tires. Thinking they could resolve quickly they put my car on a lift and within ten minutes they identified the leak repaired it and I was on my way. They wouldn't even take any money for the repair (tire plug). All they asked for was my return business which they will always have. Super service Monroe. Thanks again

The service was great but I was not happy that the manager tried up charging me thinking he was…read moregoing to get away with it because I'm a woman...when I made the appointment I asked how much the services were going to be so I had enough money with me and then when I was given the total he tried charging me 100 dollars more..and then when I questioned he said Nevermind I'll just eat ramen for dinner..and continued to try and make me feel bad..that is what bad business is..won't go back there anytime soon..

Well, I was going to just chalk it up and forget about my Burritt experience, but I got another…read moreemail soliciting service for my truck. I detailed my issues with the dealership and the service department and asked to be removed form future correspondence. Today, on Christmas, I received another email. So I have made this review and included my previous email from last summer below. I do not recommend Burritt service. They are either liars or incompetent. I do not trust them at all. The salesman was great (Jack Cooley), but based on the service department I will not return for future business. I have also steered friends and family away from looking at vehicles the dealership had listed. Here is the email that I sent: "Dear Phil, There is very little chance that I will ever use Burritt for vehicle maintenance after the experience with purchasing my truck last year. Delivery of my truck was delayed for a couple weeks under the understanding that the brakes needed attention to pass inspection, which I was fine with at the time. Fast forward 3-4 months from purchase and the brakes felt soft and the stopping distance continued to degrade. I ended up purchasing all new brake pads and rotors around the first of the year. I replaced the components and flushed the brake fluid. It was obvious that neither the brake components nor the brake fluid had been touched just 8 months earlier by Burritt. This leads me to question, what if any brake work was actually done before my truck was delivered? Therefore, I have zero confidence in the Burritt service department. I cannot see myself purchasing another vehicles from your dealership either. As an aside, my son is looking for a truck and found one he was interested in at Burritt. I advised him to steer clear of your dealership based on my experience. You can remove me from all future email correspondence. Thanks, Heath Stickney "

I would strongly advise anyone to think twice before doing business with Burritt Motors Chevrolet…read morein Oswego, NY. Their labor rates are extremely high, and based on our experience, the quality of diagnosis and repair does not justify the cost, the techs shouldn't be part changers! Last year, my brother-in-law brought his vehicle in for a check engine light. He was quoted thousands of dollars for parts and labor and ended up taking out a loan to cover the repairs. After the work was completed, the check engine light came back on the very next day. When he returned, he was told it was a different code and that another part had failed, this time allegedly cracked, requiring nearly another $1,000 in repairs. At that point, he simply couldn't afford to proceed. Six months later, once he had the money, he returned to have the repair done. Despite already being quoted previously, the price of the part had somehow doubled. I was able to source the same OEM part directly from GM for roughly one-third of what they were charging. The manager stated he would waive the labor cost if my brother-in-law paid for the part. After the repair was completed, yet another code supposedly appeared, and they attempted to recommend an additional repair costing nearly $2,000. At that point, we realized that one of the components they were now referencing had already been replaced during the original repair. When this was brought to their attention, the issue suddenly "disappeared." To make matters worse, when it came time to pay, the final bill still reflected the inflated part price, despite the earlier agreement. I have personally only dealt with this dealership twice in nearly 20 years, and based on these experiences, I gladly drive 45+ minutes to another dealership rather than return here, and I urge you the same. Just seeing that there are quite a few others with the same kinds of complaints, I wonder when criminal charges will hit this place?