Update: the Shipper did submit a claim and it was quickly paid. Thank you, UPS Store for expediting…read morethe claim! The item is still damaged but am happy with this Store's response. I have used this store in the past with great success. On 8/1/24, a family member ("Shipper") took a valuable family heirloom to the store for packing and shipping. Both the Shipper and I live out of state. When the box was delivered, the item was severely damaged - crushed. I know the Shipper emphasized the item's importance and the need for it to be a "project" in packing. Yes, it has a declared value. When we attempt to call the store, the phone rolls to VM and its inbox is full. We now have 2 days before the declared-value insurance expires. It's just not right at all. Maybe someone at the store will see this unhappy remark and make it right in the allotted time frame. If so, I will gladly remove this negative comment.

There is alot to say about the UPS store in general. The convenience of preparing and sending your…read morepackage makes it all so easy. The experience so quick and easy at this location in comparison to the store located in Kingsland Ga. There is no comparison when customer service is done right. Today with all the effort to keep profits high and face time low, there is concern that we will be treated like cattle. This is not the case here. Personable service and attention to detail are paramount. I look forward to the next visit to see if this is an everyday business model at this location, or maybe just fortunate. The two largest shippers for consumers of course are FefEx and UPS. The competition should be fierce, yet UPS is winning the customer service field in my personal opinion. Keep up the excellent job.

Very helpful.. It was my first time there .. Good customer service people. I would definitely go…read moreback..

Pack-N-Ship has the friendliest, most efficient shipping places you will find. Ms. Shelia and her…read morestaff and super kind and always smiling. They can package your shipments with the greatest of care and find the best way to ship it whether it be a quick shipment or the cheapest way to send it for your budget. Try them, you will definitely go back.

For Dothan customers going to the Woodburn store, they do NOT open at 8:30, so if you expect to get…read moreto work on time plan ahead because they will open actually at 8:40-8:45. Most of the time they provide good service but I have been disappointed several times because I've ordered 2 day international shipping and it's taken 4-5 days every time. Unfortunately, the company I buy from only offers 2 day shipping.

Never delivers my package to my house even after 10 compliant to customer service. Was told after…read morethe 3rd time the driver was fired but guess who delivered the next one.

Every time I come in here I'm met with the best service and always polite people... highly…read morerecommend family owned I believe

No line. The employees were nice. The service requested was taking care of in a moments notice. I…read morerecommend.

A+ Pack-N-Ship is sub par, to say the least. Twice, they have failed to give high value packages of…read moremine to Fedex and UPS drivers at pick up time. They offered no explanation as to why these high value packages were left lying around there store when they should have been shipped. The GM of the store, who may also be the owner, actually had the nerve to tell me that I must have dropped the package off too late. When, in fact, I personally dropped off the package TWO HOURS BEFORE the Fedex driver arrived for pick up. A+ Pack-N-Ship cost me a valuable sale. I will never use them again. I am kicking myself for using them after they did this to me the first time, with UPS. Maybe the woman working there should spend more time paying attention to their freight instead of constantly playing games on her computer. This was a $1000 sale that went wrong because I trusted A+ Pack-N-ship to do what they claim. A= Pack-N-Ship gets and F- grading from me. I also give myself an F- for trusting them a second time.

From the owner: In the Winn-Dixie Shopping Center…read more A+ Pak-N-Ship, a FedEx Authorized Ship Center, is a leading provider of packing, shipping, and other related services in the general area of Crestview FL. We are under new ownership. Same convenient location, same great service, lower prices. We are experts in the field -- we specialize in the packing and shipping of bulky and fragile gallery items. A+ Pak -N- Ship is an authorized ShipCenter for FedEx both domestic and international. We are also an Authorized Postal Provider for the United States Postal service. We offer many other services such as: copies (Black & White and Color), laminating, comb binding, notary service, scan and e-mail, blueprints, private mailboxes, faxing and much more. We carry packing supplies such as kraft paper, styrofoam peanuts and tape, as well as many sizes of boxes if you prefer to package your items yourself. We now offer document shredding by the pound with our new Destroyit shredder. We shred on site -- your documents are secure with us. Come see us next to Winn-Dixie.

The service received at Qwik Pack was deplorable to say the least. The young lady was not…read moreknowledgeable and rude! When I tried to wrap up my transaction by handing her my item for shipment she barely made her way back over to the station she was helping me at from engaging in a full blown conversation with a coworker. If I didn't know better I'd thought I was a bother to all and not a customer. The location is convenient and if that was not the case I can't see why anyone would want to even enter the doors. The value of items and services offered is as to be expected for a package shipment store.

Have used this store for many years. The staff is always super helpful and courteous. They always…read morego over the different price points and can offer their insight on different services with great accuracy.

Super friendly staff who are very easy to work with. The have a lot of neat gifts and other items…read moreto purchase as well.

love this place! i do all my label printing here for my cookie dough biz and i so appreciate the…read moreteam's friendliness, efficiency and attention-to-detail. i always walk out smiling!

They don't answer the phone, you have to leave a message and hope that they return your call…read more Terrible customer service!

Are you getting something notarized? Don't go here…read more The Assistant Manager, who also conducts the notarization, is terrible. I went in and politely asked to get something notarized. He grabbed the papers, and starting holding them up to the light asking if I faxed or printed them. After telling him they were printed and signed, he set them down and grabbed an eraser - started scrubbing the writing to see if the other notary used an "erasable pen" because if she did he wouldn't notarize the papers. At this point, I simply said "I'm not sure. But I went into a professional notary to get it done, so I assume she didn't if that's not supposed to be done." He started escalating, and said "ALL notaries are professionals!! And I can't sign this if it was done with erasable pen!!" I asked if he wanted me to call the notary and he said "if you want to go ahead!!".. as if I was the one unsure about the pen in the first place. Long story short, I asked why he was being rude, because at this point I was so confused as to why he was getting so heated - and he told me he wouldn't sign my papers (and that he had the Legal right to decline my business), and to have a nice day. After leaving totally confused, upset, and pissed off, we talked with the other notary, who was totally flabbergasted by this behavior. He should know from his "extensive notary training" that it's not his job to critique the other notary in the paperwork, nor would he be held liable for this - WORST case they would be nullified and I'd have to re-notarize. Again not his problem, he was just a TOTAL power trip weirdo. He could have literally just told me that he wouldn't recommend notarizing until I confirmed the pen wasn't erasable, and I would have appreciated the observation. Spare yourself the same experience and find a mobile notary, or go to another location. Oh and btw, she confirmed she didn't use erasable pen.

**MUST READ** This…read moreis my heart felt and favorable review of my experience with Melissa, the "Rock Star" Store Manager at Fort Benning UPS, better described as the "Ft. Benning UPS Guardian Angel". Melissa's customer service is more like "customer ministry" because Melissa stops at nothing to take special care of her customers, going the extra 1000 miles, exceeding expectations, problem solving, and advocating for others! The United Parcel Service is a better company, and VERY fortunate to have Melissa represent their Ft. Benning location! BACK STORY: Yesterday, Melissa received a phone call from a VERY distraught and emotionally charged (out of state) customer who had been left out to dry by the local USPS at Ft. Benning. That customer was me. My Army Soldier's Express Mail, containing priceless letters from home, family pictures, and carefully selected scriptures/prayers, that were NEVER delivered to my soldier! The tracking # indicated that my mail was just sitting on location at Ft. Benning USPS for days and scheduled to be "returned to sender". I must have called the back-office USPS number 50+ times over the course of 3-4 days, but NO ONE WOULD ANSWER! That's when I had an epiphany to call a neighboring UPS store to inquire about what I should do? Can I just say, from the moment the Store Manager, Melissa answered the phone, I felt relief and comfort? I knew that I had just landed on safe ground. Within two short minutes, Melissa was on the phone with an employee at the local USPS location, explaining the details of the problem, providing my tracking number, and REFUSING to accept "I don't know" or "I can't find it" or ANY OTHER EXCUSE that the employee postured over the phone (I was on speaker phone and heard him)! Melissa told the USPS employee "Look, this is the mother of a soldier, this mail is very important to her, she spent several hours writing scriptures and letters to him, please help!" Melissa was PROFESSIONAL and DIRECT with the USPS employee. After she exited the USPS phone call, Melissa gathered my contact information, assured me that she was going to call me back with an update from the USPS employee. No eloquent words are sufficient enough to describe how utterly MOVED that I was and still am, because of Melissa's heart and determination to stand up for me! I was not even her UPS customer (BUT I AM NOW!). She did not have to do any of the above, but she did - and because of Melissa's fierce advocacy and compassion, she brought 100% resolve to this incredibly frustrating mess. My Sweet UPS Guardian Angel lit a forest fire under Ft. Benning' USPS A$$!!! AND NOW, MY SOLDIER WILL BE RECEIVING HIS LETTERS/SCRIPTURES/PICTURES FROM HOME!!!!!!! As if this was not enough, IT GETS EVEN BETTER! My Angel Melissa helped me print another "letter from home" (written the night before), along with beautiful color pictures and my soldier's favorite song lyrics. All from the comfort of my home in WA, I emailed the UPS store the documents and Melissa printed everything to perfection putting extra love and care into this mailing too (sending me pictures of the final order and making sure it was flawless before shipping it out). That last letter to my soldier was the best one yet, for which I trust will bring him much comfort and love from home. Melissa if you are reading this, I just want to say, "Thank you again, from the bottom of my Army Mother's heart!" You really have a way of turning storms into sunshine! The world needs more people like you! May you be immeasurably blessed by those who surround you, as you are such a blessing to others! W/love, Lisah

So, there were two ladies working when we stopped in. The woman that helped us, not sure of her…read morename, but she had dark hair. Maybe she just wasn't having a good day. But she was very short and smart to me and my husband. Like I said, maybe she just woke on the wrong side of the bed. She effectively helped us, but my husband and I both left thinking, "Wow. She's just not a nice lady."

I went in to ask about my package and found out it had been shipped to the wrong address and by the…read morewrong carrier. And I was charged an outrageous price. When I asked the guy about it, he got completely belligerent and told me to leave. I'll take my business somewhere else.

This is a reliable business for full service pack and ship. Maybe a tad expensive as they are 3rd…read moreparty but it beats driving 30 miles to to the nearest FedEx or UPS ship center. They are always friendly and helpful anytime I have needed their services.