Me and my husband ordered our food on their app, but when we got there the food was not ready which is okay, but my husband had to go in to get the food and the items given where not what we ordered. When we went back through the drive thru and asked about the two items that were replaced by something else they said they were out of those items. Which is okay, but I would have liked to be told that instead of just given the replacements without a choice. Food was amazing though! read more

The last month I purchased chicken wings and they old and greasy. They tasted like they had been recooked. Biscuit hard.Had to toss it. Today I purchased a fish sandwich and I could tell it was not fresh. Had to toss it. That's it for me. read more

This place still isn't even good let alone great. My chicken was soggy! Of course I had already arrived home so needless to say I was not happy! They have a bunch of people working in there walking back and forth talking, laughing and doing a lot of nothing. Quite a few people were waiting on orders or to place an order and none of the staff took the time to at least greet people. I gave them another chance, never again. Oh and to top it off they don't accept the specials form T-mobile Tuesday. I asked why not, the young lady said "because we don't". They need a major revamp in this place. read more

Popeyes - the inside of a fast food restaurant - Fast Food Near Me - Lovejoy, Georgia

This location is horrible!! Only been 2 times first time was at like 11 am took 30 mins to get chicken all I ordered was a 2 pc with fries. Second time was around 3:30 when we pulled into the drive thru it was only 1 car ahead of us. It took them 10 mins to take that first car order and by the time we got to the microphone they still wasn't ready. We finna let get to order and they tell us they only have spicy chicken. Still got the food and it still took another 15 mins to get our food. Lady at the window walked away from the window another lady bagged our food and just sat it by the window didn't hand to us. We had to get the cashier to get her to hand me my food. Had me 30 mins late ti work both times when it was no one in the store or in the drive thru!!!! read more

Popeyes - Fast Food Near Me - Lovejoy, Georgia

just visited this location tonight and I ordered online. they tell me they don't have wings and I can only get 2 breast. I'm sure they have wings they're just too lazy to go to the freezer and cook them. this location is the worst!!! read more

All I ordered were 2 large Red Beans & Rice. Look at this mess. I won't ever patronize this location again read more

Popeyes - What was supposed to be 2 Large Red Beans & Rice. 3 Small containers half full & 1 large container half full - Fast Food Near Me - Lovejoy, Georgia

The worst customer service ever. The entire staff needs to be fired. I went here yesterday my chicken was cold and not fresh and they had they nerve to served me end of wing off id a chicken wings because they didn't have any thighs ready this was disgusting and their funky ass attitude. I'm a doctor and I never seen a more nasty, filthy place and people. This needs to be shut down immediately. read more

Went for a dinner run... but, went in the drive thru and let's start here... DRIVE-THRU CUSTOMER SERVICE WAS AMAZING. Her tone, her attitude and her overall demeanor is what every restaurant needs. (She stated her name was Shay) she surely needs a raise. Food was fresh. Wait was long. I must say I'm pleased with this location. read more

Popeyes - Drive-thru menu - Fast Food Near Me - Lovejoy, Georgia

Horrible, poor service and poor attitudes. It's been like that since the first open. Waited almost 40mins for my food. The cook and worker having a full conversation out Loud about relationships and cursing. Like not customers were even there in the lobby. read more

Do not go here ....they are out of everything most of the time ....tonight they were out of all the sweet treats and even if they do have items that you want to order, it takes at least 15 minutes to get it. ....Whoever the owner of this Popeyes is needs to really consider Management or employee changes. .....Horrible. !!!!!!I will not go here again... read more

Pathetic excuse for a fast food restaurant. Ordered 3 meals through the drive through was asked to pull ahead to wait 8 minutes for the sandwiches. 30 minutes later finally went into the restaurant to retrieve the food and was told they were working on it. 10 minutes later asked for a refund and was told there was no one there to execute a refund.... And that they would need to call the manager, who in turn never picked up or returned the call. Asked for them to just make the food- which was all incorrect. When I asked to remake the sandwiches (had mayo after repeating 10 times no mayo). Was told it was going to be another "8" minutes. Walked out with no food and no refund. Called back and was told I needed to come into the store to receive a refund. No problem except I was travelling for work and live 22 hours away. Great job Popeyes Lovejoy- you converted a raving fan into a will never go to Popeyes again. Worst run restaurant I've ever encountered. Good luck! read more

Against my better mind I went into Popeyes to get an order of Shrimp, KNOWING that I could do a LOT BETTER at another place. But Popeyes was there coming out of Walmart and since it was so close I went BACK to this place after swearing I would not go back there again. So I ordered the shrimp, I was told that they were Butterfly Shrimp and that they were cooked to order. So I waited and got my order and left. Got outside, looked in the box and a bunch of the tiniest things that you will ever see. You just about needed glasses to see them. Tried one of them and they were like little rocks. I started to trash after I ate the fries and drank the tea. But I caught myself and said why should I throw away a whole 11.00 order. So I went back inside and told the employee that I would like my money back for the shrimps that I could not eat. I didn't ask for the WHOLE order back, just for the shrimps. The manager came and told me that I couldn't get my money back because I had eaten half of the order. I said that I wasn't asking for my money back for the WHOLE order. Just those things you're passing off for shrimps. He said the best he could do was to cook me another order. So I left there with another order of Shrimp Rocks that were a wee bit bigger, still no butterfly ones. So whatever you do at Popeyes do not buy their shrimps. They are over priced and hard as hell. You will need glasses or a magnifying glass to see them. I think they put Salad Shrimps in batter and there is more batter of course than shrimp. So Buyer Beware!!! This is the Popeyes in Lovejoy or Hampton. The areas are close. Next to Walmart. I'm inclined to believe they're All like this. read more

I went and ordered the meal for two spicy. Not spicy small pieces very very dry biscuits very sad because there is plenty of staff but I would say not concerned of what they serve. Was excited this was close to home no worries will not be back! Called in guessing manager answered phone blamed on new employees not himself for bad training. read more

Popeyes - Cajun Rice this is what I received enough for two don't think so! - Fast Food Near Me - Lovejoy, Georgia

I stopped in for a quick bite today. I believe this location has been open a little over a month now. I've been seeing the $6 big box special advertised so I'd figure I'd give it a try. I bought two. The workers seemed busy and doing their jobs. The manager dude was walking around making sure the workers did what they needed to do. The chicken came out hot and fresh. I got mashed potatoes and red beans-rice. I will definitely stop back by. I hope they keep up the good work and don't fall off like most Popeyes! read more

Popeyes - $6 big box Breast/wing. Red beans and rice and mashed potatoes. - Fast Food Near Me - Lovejoy, Georgia

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Everything needs to improve. Awful service, quality of food, left items out of order. Terrible! The franchisee should be ashamed. It's like they hate their customers and give them bad products and service on purpose. read more

Horrible staff. Granted it is in a busy area but the staff are horribly nonchalant with bad attitudes. It's worth the gas to go to another location. read more

Order from grubhub and the driver had to call me because they didn't have a gallon sweet tea. I told her I didn't order a gallon and she was trying to confirm with Popeyes that they had the right order. In the background the lady told the grubhub driver that I was gonna get whatever she gives me. She had the wrong order, wouldn't give me honey or straws and was so rude. read more

This Popeyes is HORRIFIC!!! The wait time is BAD. What they are doing is making you stop before reaching the window so there time counter will calculate/show good time, but customers are still having to wait for a long time. They they claim they don't have things like condiments frequently. This place is a mess! I will travel to the next Popeyes restaurant before I come back to this place. Absolutely unacceptable! The cashier today didn't like me asking why I had to wait so she shoved my food toward me trying to dismiss me. UNACCEPTABLE! read more

I'm definitely appalled at what I see at the Lovejoy location. People standing around, very slow nonchalant attitudes. The order I have is for 50 pcs of chicken. It was delay after delay. It is a travesty to the Popeyes brand. On the other hand, I hope this location improves. I'm keeping the faith that it will. read more

This Popeyes in Lovejoy is pretty new but... it SUCKS! They are slow. They never have anything you order. They are always out of chicken, shrimp, and sauces. Ketchup, hot sauce, honey, tarter is a No. Chicken sandwiches No. Shrimp No. How you gonna be out of something you specialize in? Idk read more

Waited in the drive thru line for ten minutes. Got to the window and they said you have to come in for mobile orders. Go on wait ten more minutes for them to say they didn't have three piece tender combo. I asked how to get my money back because I used the mobile app and they said they didn't know. What kind of foolishness is this? read more

This Popeyes is new in the area. I understand that there may be a learning curve but I also understand that training should be done at another Popeyes restaurant while waiting for this location to open. During my first visit last month all of my food was not included in the order. I let that go because it just opened. I tried them again today and this time they were out of particular sides "because the truck had not come yet". I ordered TWO LARGE MASHED POTATOES as my sides. This is what I received. My fault for not checking my bag before leaving. But dang really Popeyes!! read more

Popeyes - two cups of ice cream and a cup of coffee - Fast Food Near Me - Lovejoy, Georgia

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We were excited to see a Popeyes open up so close to home. That quickly changed. They could never get our order right. The attitudes of the employees/manager were definitely not friendly. The last straw was when I ordered again thinking well lets give it another chance," and I get home to see that they left the biscuits out. I called to say I was coming back in a few minutes, and whoever answered the phone literally refused to let me speak to a manager and hung up on me. I called back 6 times and each time the kid who was answering would say I don't give a F--- about your order or F--- YOU B---- Finally I guess the little jerk got tired of answering and the actual manager answered. I told him what had happened and that I wanted a refund for my entire order. He somewhat apologized and said yeah you can get your money back." When I went back I asked did he find out who was answering the phone like that he shrugged his shoulders and said no I'll find out later and had the nerve to say we can redo your order. Absolutely not give me my money back. While waiting, 3 girls who worked there were running back and forth from behind the counter playing. It was just a very unprofessional atmosphere. Unfortunately, we haven't and will not return again. From reading review after review at this location, I wouldn't be shocked if this place closes down soon. Food is not good there but service is even worse! One star is too much to give. read more

Second time trying within a 2 months and same as before order is wrong and they always forget something. Never including the requested condiments, sauces or straws. It's ridiculous. They need to get it together the line is always wrapped around the store and they have plenty people working. The food itself is not great but it's Popeyes. read more

The service is absolutely terrible here. The food comes out super cold. It's just not a good experience there ever. The employees are always goofing off too much to even pay attention the the orders. Multiple times they have forgotten my order or messed up my order completely. Went though the drive thru today & literally ordered one thing and then waited for 10 min (which I get because it's busy and they may be short staffed) but when the employee resumed taking my order he was so rude, he just kept saying "that's it? That's all you want? Are you done?" Just not a good environment, I'll definitely just stick to the one on the other side of town versus this place. read more

It's a horrible location Because it'sno one answers. I tried calling them managed poorly if you have a problem and you try to call them on the phone no one answers. I tried calling them about 20 times no one answers. I tried and it just rings and rings until you here a busy signal. i've had a couple of issues in the past where I went in, placed an order and didn't receive all my items and the food quality is not up to par i not consistently good like other Popeyes restaurants that are frequent and this is coming from somebody who been patronizing Popeyes since the 90's but more than anything, it's not managed well, and the people working there i'm not properly trained on the importance of the quality of food and professionalism. dealing with customers that's all. read more

excellent service! I got in line and ordered a mashed potato and got it free because the manager said so. That made my day! Clean establishment and friendly workers. read more

All Popeyes are busy but this is the worst location. At this location you sit in the drive thru line 10 minutes and not one car moves.

This location needs to close, hire a completely new staff and just START ALL OVER. Drive Thru takes 20 minutes at the MINIMUM. Every time I come here I either receive the wrong order or have something missing from my order - on top of slow service. I come only because of the coupons that come in the mail. At this point (5/5 horrible visits), you won't get anymore of my money. read more

I ordered for the first time at the new Lovejoy Location, it was horrid, the chicken was cold and there were no mashed potatoes just some kind of watery rice that smelled awful, the tea had no ice and was warm to the touch. I will never eat or should I say attempt to eat here again!!!!! read more

Store# 13883 Lovejoy, GA Sunday, June 5th at approx 1pm a girl by the name of Janiyah asked me to order and I told her what I wanted and she didn't respond. After a few minutes over the drive thru intercomshe asked for my order and I told her. She had a brash and harsh voice and became completely irrate with me and told me she would NOT take my order. I immediately went inside to place the order. I spoke with the MOD (manager of the day) Hazel who apologized and took the order. The manager went to get Janiyah and she would not come out an apologize for her actions. She caused me time out of my day to get to a function I was bringing food for. I should have not been treated that way nor should I have had to get out of vehicle in 90 degree heat. After a 35minute ordeal, the experience was horrible and I suggest you save your time and spend your money somewhere where you are treated like a customer!!!! read more

After work I wanted to try the new fish sandwich from Popeyes. I ordered the new fish sandwich and shrimp tackle box. I got a soggy chicken sandwich and shrimp tackle box with cold fries. I waited over 30 minutes to experience horrible food. I only live a few blocks from this new Popeyes but I promise you, this will be the last time I visit this store. They are slow, unorganized and don't get your orders right. This place needs adult supervision!! read more

The customer service is horrible and the chicken is nasty. There is a male employee with Black finger nail polish who rolls his eyes and has a really bad attitude. I ordered a 3 piece. When I bit into a chicken thigh, blood gushed out of the chicken onto my dinning room table. I DO NOT recommend. read more

This place has went down since it first opened. I go to get a gallon of sweet tea the past 3 weeks the first time they had no tea and the last two times they did not have any lids for the containers. Then they use language that is unreal. You can hear it very loud. The f word was heard on several occasions. When the strawberry biscuits came out I wanted two of them and the ones I got was so hard and overcooked you couldn't eat them. Horrible. read more

Food is usually always good, staff can be a lil rude but I would be too dealing with passengers all day

Absolutely not!!! For this place to be new it's ridiculous! Rude as fuck !! No straws . Charged for extra sauce didn't get it . Had to go inside to get them . Waited almost an hour in the drive thru . Wasn't greeted . Don't waste you time . read more

6 months ago I gave them a 5 star rating it was so good however the last 2 times I was so unhappy with the food and they also got my orders wrong and over charged, yall please get it together and don't become a kfc. read more

Very disapointed . I don't recommend this place if you are a white person. Waited 45 minutes for chicken that was not edible. Burnt and they didn't even give me the side that I ordered . Servers were rude when I asked what was taking so long. Won't ever go to this place again read more

We have tried this particular Popeyes about 3 times since opening. The recipe does not seem the same. The red beans and rice are extremely soupy and the the rice was crunchy. The chicken taste like absolutely nothing, even down to the jalapeño peppers which weren't hot. We won't go to this location again we ended up throwing it all in the trash yet again read more

I'm literally standing in here waiting on my food, been waiting for 30 mins they are slow as hell, no fast food place will ever be able to catch up with Chic fil a, let alone catch up with them when it comes to customer service... they are speedy and nice at the same time. Pay ppl better so they want to work, I normally go through the drive through but the girl on the drive through alwaysss has an attitude and the store hasn't even been open that long. They give my food with stuff missing, I was waiting so long for them to put a Popeyes out here and it's bs!! read more