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Popeyes Louisiana Kitchen

1.9 (102 reviews)
Closed 10:00 am - 1:00 AM (Next day)

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POPEYES LOUISIANA KITCHEN ATMOSPHERE

What's the vibe?
Moderate noise
Good for kids
Dogs allowed
Good for groups

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Wasted money!!!
My C.

Where to start... drive thru speaker not working, paper says to order at window. Ok, no big deal. Then met with a not so pleasant employee who obviously didn't want to be there and had a language barrier. Only had to repeat myself 5 times and ask for clarification 4 when ordering. Then got home and opened the box, ordered classic and got spicy and the chicken was hard, thighs were the size of the wings. $40 wasted!!! Do better Popeyes! This is how locations go out of business.

Sitting in the drive thru and this is after 45 minutes.

By far the worst experience we've ever had in a drive thru. We ordered online so we could just pick it up and not have to wait in line. They closed the inside so you can't pick it up. You have to go through the drive through which took 45 minutes because they are wanting to stall time to avoid more customers. However my order is already paid for and they got me here waiting with everyone else.

Refried Chicken Combo (2 Pcs)
Anissa G.

Throw this whole place away along with the refried chicken they sell! The wait is horrible, the workers are horrible and let's not talk about the food! It's a disgrace that this place has the Popeyes name! It's more of a disgrace and embarrassing because I'm a born and raised New Orleanian!

Paige A.

The spicy chicken sandwich is delicious. The bun is warm and sweet. The chicken thick, crispy, and juicy. And the spicy mayo and pickles just tops it off perfectly. The low rating is for Popeyes employees. The store was disgusting. Crumbs and nastiness all over the tables. Napkins not being refilled. Bathroom paper towels not filled. Now I get they're "busy" with the chicken sandwich hysteria but it appeared to me that there were ample employees who could've taken the time to clean the dining area. And true to all the media, we witnessed an employee and customer cursing and yelling at each other over who knows what. Popeyes needs employee training and until that happens, sadly they've lost the sandwich war for me.

Stina O.

Popeyes Louisiana Kitchen is this how y'all serve to go orders? My food was cold by the time I got home. It wasn't even put in a plastic bag, but it was put in a small paper bag that the side items are normally placed and it was scrunched up @the ends by the person in the window. Not to mention the person taking my order was rude, and he didn't even tell me my total when he took my payment. To make matters worse when he handed me my receipt I noticed it said mild instead of spicy like I ordered so I brought it to his attention. He asked one the female employees to remake it w/ spicy chicken bc he put down the wrong thing and she sucked her teeth and caught an attitude. Lastly, I didn't even get a 3pc spicy, as you can see the wing is mild. This happened @ store #682 here in Katy, Tx. The Area Manager made it right, but it shouldn't have happened to begin w/ and left a sour taste in my mouth. I'll take the drive to Kingsland the next time I want Popeye's.

a box of fried chicken

12/21/2021: it's Tuesday and stopped by for the 9 piece mixed special. Well I did get 9 pieces, but only 3 thighs, 4 tiny legs, 1 wing, and 1 breast. I paid upcharge for mixed and they only give you 1 piece of white meat! Why call this mixed? I called the phone # on receipt, and it's just a recording - not the store. Left message, but really doubt I'll hear back. Too late and I'm too tired to drive back to store, but included pic. These legs must be from a cornish hen.... lol! This store continues to give unsatisfactory service, and over charges customers!

Feathers still on the chicken..... and the biscuit was hard!
Karla J.

Why would they pass food that looks like this in the drive through.? The biscuit was hard so I threw that away. I should have driven to the Morton Ranch location.

about the same size as my thumb

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4 months ago

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Edwin E.

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3 years ago

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11 months ago

id say its pretty good especially since theyre under new management. food is usually fresh and tasty even when ive come late at night.

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10 months ago

Good service, very friendly staff, crispy chicken and orders are delivered quickly. GV

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Edwin E.

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10 months ago

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Edwin E.

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2 years ago

Meh. I've been to better Popeyes. They never seem to have French fries and their wings are over done.

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4 years ago

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7 years ago

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5 years ago

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2 years ago

Took over 20 min at the drive thru, asking me to wait and then not responding. Slow, slow, slow.

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3 years ago

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4 years ago

This was the worst customer service ever. The girl at the drive thru needs to quit her job if she doesn't like it.

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7 years ago

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4 years ago

The 12 pc mixed chicken had very small pieces. Very disappointed that they served that for the money that was spent.

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10 years ago

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14 years ago

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Review Highlights - Popeyes Louisiana Kitchen

Atmosphere: This place is always clean, some Popeyes location can be sketchy but not this one.

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Popeyes Louisiana Kitchen - chicken_wings - Updated May 2026

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