They are doing better now. Way better. I was afraid of going there after reading the reviews here but I got to know that the management has changed and the new employees are very helpful and nice. Give it another chance!!! read more

Couldn't sit on patio because server was busy. It was a beautiful day on a weekend & we wanted a patio. We went elsewhere. We haven't eaten at this b-dubs all summer. Won't try again any time soon. read more

Bro straight TERRIBLE. we waited almost 20 minutes to get served and there is only 2 staff working as I can see. The ice machine doesn't work, the soda is flat, and there is 4 flat screen tvs sitting in the booths ? DO NOT visit this location unless you are wanting to waste your money on straight bull shit. I had to get my drink cup MY SELF from behind the counter. If I could give 0 stars I could read more

Popeyes Louisiana Kitchen - Only one staff working - Fast Food Near Me - Hermitage, Pennsylvania

How a place that sells 80% chicken runs out of chicken is beyond me. Either the ordering manager is incompetent or the workers are lazy but I assure you it can't be both.... Next time I will stand out front with a sign that says " Sorry Out Of Chicken " I bet when the bottom line gets affected we'll see some action. This company is a joke....... read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Hermitage, Pennsylvania

This place is a complete joke!!! I've door dashed 3 times and also went through the drive thru once. And everytime the order is either missing something or a complete different order. If you don't believe me read the door dash reviews lol I'm not the only one. Place is ran by complete incompetence and it should be shut down. read more

Go to Chick-Fa-A or Kentucky Fried Chicken. Last year I waited 10 minutes for 2 chicken sandwiches. The other day I figured I'd try Popeyes again and give them another chance. WELL, I waited 5 minutes for the group of 4 infront of me to get waited on. then I stood at the counter for several minutes before being waited on. I wanted 2 - 3 piece chickem meals and was told that they are out of regular chicken. a cook(maybe) came out from the back and the lady waiting on me ask if there is chicken being made. the cook didn't resonde so the lady looked in the back and came back to tell me it will be at least another 5 minutes for chicken. Your a CHICKEN restaurant!!! I left and went to Kentucy Fried Chicken for dinner with no problems. why should I go back to your store after this bizarre experience. tried to file a complaint with the corprate office but kept getting sent to a website. read more

Absolutely the worst. Just ate there 10 minutes ago. Went through the drive-through. They only had one side choice available, red beans and rice. The chicken wasn't even cooked all the way. It took them forever to take the orders of the cars in front of us. Everyone understands the supply chain issues caused but there is no reason why you shouldn't completely cook your food. 7:30 PM on a Friday night going into a weekend and you are out of product? Wow. How do you keep your doors open? Some other line of business?? Will never return to this restaurant. read more

Ate here today 2/3/19 With my wife and daughter, it cost us almost $30 for 2 chicken tender meals and fries. We were only given 2 ketchup packets for the 3 of us but did get 2 other sauces each. No music entertainment, very quiet you can hear other peoples conversations. Parking is very small. Floor still had crumbs and dirt from other customers. The seating was uncomfortable, 2min after i sat down i wanted to leave. I have had better experiences at McDonald next door. The chicken was bland and not fully cooked. The fries were ok. Wont be going back. read more

Went there at noon today for lunch. Thought I'd try the fish sandwich instead of the chicken. Bad choice. It tasted as though it had been sitting in the bag for quite a while. It was not the least bit crispy, I will not be going back read more

I've grabbed lunch to go twice in the last month for my daughter, wife and myself. It was great both times. Fast service, order correct and food was fantastic. I love their spicy chicken sandwich! read more

Ordered a 10 piece chicken dinner. Got it home and found the chicken was completely dried and jerky-like. The spicy breading had no flavor. When I cut into a chicken thigh, I thought I was on the set of Christmas Vacation where Clark Griswold cut into the dried-out turkey. From looking at the outside of the thigh, it looked normal. However upon breaking into it, the inside was empty except for a little piece of meat that was completely dried up. To make matters worse, I felt sick a all night from the chicken - probably food poisoning. Reported this to corporate and nothing. I would have expected a refund. Bottom line, stay away. read more

On August 21,2020, my mother purchased food at around 4:55pm. It was order number 5. It was around 15 dollars for a chicken sandwich, a drink, fries, and the fish dinner with potatoes. When we ate the meal, the food was old and not crunchy at all. This is typical usually for fast food but since it was pretty much the whole meal, I opted to go back to the Hermitage Pa Popeyes that my mom purchased the food and I brought back the food that was ordered. This was done around 5:50 p.m. (I am not counting this part in the review or else this review would be one star.) When I told the younger girl that my mom said the food was old and I thought it was old and asked for an exchange, she sort of laughed and said we don't do that here. She ended up saying pull up to the window. I did and went to explain to her the situation and she said hold on and walked away. It was such horrible customer service but I am sure the younger girl doesn't care much about her job due to the amount of money she gets and it was her own rude personality regardless. The manager came to the window and apologized on behalf of her and personally made the food fresh for me. She let me know it will be about 6 minutes and to wait by the double doors in the front. I did and she again apologized and I was understanding and I felt bad even having to go back in the first place. I know they could have thought I was trying to get free food and I probably do this all the time but I genuinely was just wanting to see if I could and I threw the original food away since they did not accept it back. The food was absolutely fresh and it was one of the best popeyes meals my mom and I enjoyed. As always, loved the chicken sandwich. I just wanted to commemorate what I suppose was the shift manager/supervisor/ or regular manager? She was probably in her mid 20s, around the same age as I. She saved me from never coming back again due to the drive through employee. Thank you! read more

Went thru the drive thru tonight and while the food was good my order was wrong. I ordered mashed potatoes and gravy and got Mac and cheese so that was a let down but other than that the food was good and the service was friendly. Drink was slightly warm. All in all I felt it was a little pricey for what we got - a 3 piece tender and a 5 piece both meals and it was 20+ dollars... and again side was wrong. Too far to go back so I'll just chalk it up. Will try agin if in area but won't drive the 30 min again just for this. read more

This Popeyes on a Saturday was crowded with no parking...but they were fast and courteous. Got all condiments and napkins for to go order. There was over 15 employees and well staffed on a Saturday night. Food was hot and fresh. Clean dining area even though we didn't eat in. Cashier knew the menu well. Order was accurate. Meets the Popeyes standard of food quality. read more

Do not go there, it's absolutely disgusting. We went right when they opened and the trash cans inside and the one outside were all full with trash from the night before and had flies all over. I witnessed a cook in the back spit into a garbage can. The floors and rugs were all very dirty. I would not trust eating the food there. read more

I really wanted this place to succeed since we don't seem to be getting a Chick-fil-A. I went there last week to order 2 spicy chicken sandwiches. I was told they only had one spicy chicken sandwich. Okay one screw up. Two nights ago I want there at 4:50PM (?supper time) ordered 2 spicy chicken breast. The girl told me they had no breast. How does a place that sells chicken not have chicken breast at supper time? Horrible management. Two screw ups. Corporate needs to intervene and straighten it up . It'll go out of business and we'll have another building empty in Hermitage. read more

Food was great, but they don't seem to know how to get an order right. At the drive-thru, I ordered an 8pc. Nuggets with blackened ranch sauce, 2 large red beans and rice, and a large Diet Coke. What I GOT was an 8pc. Nuggets with NO SAUCE at all, the 2 large red beans and rice, and a REGULAR Coke!! Didn't KNOW that's what I got until I was too far away to go back. The REGULAR Coke went into a trash can, by the way; I don't drink the stuff. So THANKS A LOT!! read more

I woke up expecting some good ass food and was let down when I saw the bag I was optimistic but opened the food and saw my mashed potato why they smell like tacos? You guys got all this hype for what? Y'all need to rethink ur food Cajun mashed potato's why can't y'all leave them the way they are supposed to be just gimme some normal ass gravy. I would rather eat McDonald's over ur food and they had roaches. I hate to be harsh but I wasn't impressed. The biscuit was DRY AS FUCK. Come on please try harder. I wanted to like y'all but I was let down.. sorry popeys read more

Someone in management needs to check...we've heard a lot about how good Popeyes is, so we decided to use the drive thru yesterday. Very disappointed when we proceeded to pick up window to find that (a) the female at the window was wearing her face mask incorrectly (under her nose) and the girl packing the take out bags wasn't wearing a mask at all (it was around her neck). Wearing a face mask is currently mandated by our state. Sorry...we won't be back if you don't value our safety read more

Used the app to make an order. The store said the order never came through. So I reordered at the store and payed at the store. Next day there are two identical charges to my bank account. The worst is the customer service representative tells me they have no record of me being charged twice even after I sent them proof. Never again. read more

All the tables were dirty and spent $24 for two meals. This was the second time eating there and the second time everyone had diarrhea after eating there. Will never go back again. I highly recommend Hot Heads or The Simple Greek instead. read more

I cant believe they call that sorry excuse for chicken good it was ass and they know it. Maybe it will be fresh next time, I paid 18 dollars for 2 biscuits because that's all I ate, the 2 frozen un packaged and well microwaved mmmmmmm read more

You have seen the advertisements for Popeyes' Louisiana Kitchen. You know the one "Love that chicken from Popeye's." Here in Mercer county PA we have never had a Popeye's so when I heard there was one in Hermitage my family and I felt the need to try the restaurant out to see if we would love the chicken from Popeye's. Regretfully that was not the case. The date of my visit was Wednesday, February 6th at 3:30 PM. My order was a 12-piece box, mashed potatoes with gravy, and red beans with rice. I also ordered a four of the Apple Pies (more like apple empanadas if you ask me) for desert. Starting with the food the chicken was dry and season-less. It was never marinated for twelve-hours in Louisiana spices (just what are Louisiana spices anyway), let alone salt water. The chicken was only battered once in a dry batter process. Having worked in restaurants and I can tell you that the process involved. The chicken gets placed into a bin with a liquid solution or a wet batter, then coated with the dry batter, then it gets placed into a wet batter again, then it is coated again in the dry batter to ensure that the chicken is well coated and will be properly sealed when the chicken is fried keeping the juices inside the fried chicken. It seems like a step was missed by the cook at this shop. On top of that the thighs and breasts were cut odd like the thighs were cut in half like the boneless wings were cut from them, and it felt like the chicken breasts had the boneless white meat chicken strips cut from them meaning that we didn't get full chicken breasts or thighs in the box which would have affected the cook time which knowing shops like this is computerized and automated hence leading to overcooked dry chicken. The mashed potatoes were fine for what I expect are premade frozen mashed potatoes, as was the gravy. The only problem is that we got a two-cup container of potatoes with about one-table spoon of gravy and the gravy was in the container with the potatoes. The gravy is the cheaper component of a mashed potatoes and gravy side dish, and to not include a reasonable amount in a separate container ruins the dish. The buttermilk biscuits did not seem to rise, and were dense, dry and crumbly, salty, greasy, and not buttery at all. They are the worst fast food biscuits I have ever eaten (it's just kind of ironic that the best biscuits I have eaten from a fast food restaurant come from McDonald's, like the one next door). It's even more ironic because on the store on the wall there are messages about the buttery and fluffy buttermilk biscuits. The highlight of the meal were the red beans and rice. The seasonings were perfect, and the red beans were enjoyable. The only problem is that for all the red beans in the two-cup container there was only a few tablespoons of rice in the container. Like the gravy on mashed potatoes, the rice is the cheapest component of the side dish, and to not including a reasonable amount ruins the dish. Then there was the Apple Pie. There really wasn't much Apple in the filling, the crust was tough, and salty, and the cinnamon and sugar coating really didn't improve things much. As for the restaurant the table I sat at while I waited for my chicken (the wait time was not a problem) was sticky and was wet in some spots. Other tables had napkins and straw wrappers on them. The parking lot was another problem. There was trash laying around next to the end parking spot. Pop bottles, cups, boxes and chicken bones from the restaurant. I am sure that a bunch of kids threw the trash into the piled-up snow drift, but when it thawed no one from the restaurant cleaned it up. Now any one of these problems and I would have just ignored it and moved on with my day not bothering to write something like this, but when the highlight of the experience was side dish with a flawed execution (i.e. the red beans and rice) and the bill for the family meal being around $30.00 it's a bit disappointing. Add into that the mess in the store and the parking lot, and the food was riddled with problems the experience was horrible. If you are looking for a good chicken dinner then skip this restaurant (for fast food chicken KFC is just down the road, for good rotisserie chicken and sides try D'Onofrio's food mart, again just down the road, or Giant Eagle on E. State Street). If you are a representative of Popeyes you really need do some secret shopper visits to root out the problems in your Hermitage store. read more

My first order from the Popeye's located in Hermitage, PA was earlier this year and had to wait for my order for about 30 minutes. It was for 20 pieces of spicy chicken which once home I found it was not spicy but regular. I checked my receipt and it indicated spicy. With company coming I was not able to return it and wait another half an hour. Many months went by and I went to the same Popeye's for another 20 pieces of spicy chicken. I advised the cashier of what had happened and asked if she would advise the manager so this would not occur again. Again I was forced to wait an half an hour for my order. In the mean time seeing the cashier did not advise anyone of what I told her I attempted to speak with a manager. A male behind the counter appeared to be a lead employee and I made several attempts to get his attention. When I finally did he was extremely rude and condescending and totally had no idea on how to speak with a customer. I ask him if he was the manager and he was not and I was advised the manager was not in the store. There were only four employee's in the store and it was evident that the store was rudderless and lacked experience. I've been to numerous Popeye's in the country and this was the worst and needs to lose their franchise. read more