The wonderful world of Popeyes. Food cooked just right, they give a military discount. The service was unbelievable. When time to leave my van would not start so they called a freind to bring a jumper pack and started me, just real caring people read more

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They barely speak or understand English. They don't have brewed iced tea anymore, even though it's still on the menu. I asked for half sweet and half unsweet iced tea. The girl taking my order was going to give me pineapple tea, which I did not order. I was then told they don't have brewed iced tea. The mashed potatoes tasted like beans. The beans and rice were not stirred up, the beans were on the bottom of the container, the rice on top. My husband didn't realize it needed to be stirred, so he got the rice, and I got the beans. Not recommending and not returning. read more

Every time I go here the staff is so rude. They're constantly out of things. I've even had a staff member try to physically fight me. All because I asked if our food was almost done, after waiting 25 minutes. I will no longer be giving this company my business. If you can allow your workers to treat customers like that. I will not be back. It is a real shame, my family and I have always enjoyed the food. STAY AWAY FROM THE HAZLETON STORE IT WILL JUST LEAVE YOU DISAPPOINTED read more

If you are a delivery driver??? DONT COME HERE!!! Subject: Unfair Treatment at Popeyes -- Request for Review Hello DoorDash Support, I'm reaching out to request a review of an unfair incident that occurred at Popeyes around 1:00 AM while picking up an order for Luis D. I'm a Platinum Dasher with an excellent record and always follow proper pickup procedures. When I arrived, the employee at the window was rude and asked me to drive around the building again to repeat the name, even though I had already provided it. I've picked up from this location many times without issues, and this was unnecessary. When I calmly explained this, she refused to hand over the order and told me to leave. This was very stressful and unfair, especially after working long hours. I've never had problems with any other store, only this location, which has repeatedly treated me poorly. I take pride in my work, and I believe this situation may have contributed to an unfair deactivation. Please review my record and this incident. I value my partnership with DoorDash and simply want a fair resolution. read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Hazleton, Pennsylvania

Worst service ever. I'm the only one in the drive thru. The lady says to me would you like to come in. I said um no I'm in the drive thru cause I don't wanna come in. She said I no but we have a timer. I said lol there is no one else here. Then I ordered a family meal and asked what size they have. She said read the board. Then I left. You guys are ridiculous do u get paid off of a timer read more

With the few employees that they have, I understand that the business is a bad place to eat. There is always maybe 1-3 people working and the customer service needs to be imrpived. Orders are slow to take and even picking up a mobile order takes 15 minutes just for a front worker to pick up a bag and a drink and push it out. I wish this place and company would care about this location read more

Mom and I wanted chicken tonight from our favorite Popeyes. The team did not disappoint! Outstanding customer service, quality food, and immaculately clean establishment tonight. Special recognition to Ryan for helping this disabled US Army veteran (me) navigate the menu to get exactly what we wanted, afforded, and needed on this chilly, rainy, hunger-filled evening. Ryan has customer service skills that in my 30 years of human resources management make this gentleman a valuable asset to an organization. Our chicken was tender inside, perfectly crispy outside, mashed potatoes and gravy melted in our mouths, and our scrumptious meal included delightfully fresh hot biscuits. Manager on duty Jaovi, your team is wonderful! Thank you for a terrific experience tonight! read more

Popeyes is located almost directly across from the Laurel Mall. First thing I noticed when entering, they have taken out seating and were missing a lot of chairs, but the tables remained. Has the standard Popeyes menu from which I ordered the nuggets combo with Cajun fries. I was happy with the food as it was clearly fresh and came out in a reasonably timely manner. A few other odd things with this location, however, was the condiments station was left empty and you had to ask the counter for Ketchup and other sauces. They also do not have a Coke freestyle, but have a regular Coke fountain. A pleasant surprise was the bathrooms were very clean. Overall, this location was a good stop. read more

Let's start with as soon as you drive in lot the landscaping I hideous,tall grass and weeds very unsightly.Then as driving up to drive through you look inside of restaurant and the windows are filthy dirty.After order is placed and drive up to window to pay this window is also filthy dirty and you look inside on floor, paper, napkins and straws on floor and also looked dirty. Now for the best part,was told to pull up to end of curb and 45 minutes later my food arrive. Now after all this the Manager could not have been more apologetic, I felt sorry for him,said he didn't have enough employees and was training what he had. Corporate needs to clean this franchise up. Not the manager but the aesthetics of this building . read more

Well, this was the worst Popeyes experience we have ever had. From the service to the food, it was horrendous. I placed a mobile order 15 minutes ahead of my arrival: 3 chicken sandwiches (2 spicy, 1 hattie, both with extra pickles), 6 spicy tenders, 2 fries, 2 biscuits, 2 cheesecake pies. Upon arrival inside the restaurant, my order wasn't ready for pickup. A team member was *very* confused that I placed a mobile order and struggled to find it. Eventually he did. As he filled the order, he told us he had none of the pies and couldn't credit us because it was an online order. I would have to contact corporate to get a refund. Great. Why was I able to order it if it wasn't available? The entire staff was very young, with no visible leader / supervisor to keep things on track. Many seemed confused, not sure what to do, etc. One employee was just moving fries around on the tray, but not filling orders with them. It was strange. Once we tasted our food, we were disgusted. We love Popeyes, but this food was terrible. Everything was very greasy and tasted like it had been sitting around for a long time. The fries were stuck together in clumps, the tenders were so greasy they left a film in our mouths, the edges of the buns were stale, and nothing was hot. The spicy chicken sandwiches were made with small chicken tenders (see photo) and the new "spicy" hattie sauce tasted like Chinese takeout duck sauce. Absolutely no heat, runny, and sticky. Gross. We are big Popeyes fans and were excited to stop in on our way home from vacation, only to be completely disappointed. Where are the brand standards?? Zero stars from us. Don't go here. read more

Popeyes Louisiana Kitchen - Chicken tender sandwich?? - Fast Food Near Me - Hazleton, Pennsylvania

Kitchen staff and manager were loudly arguing and cursing where they were heard in the dining area. I asked to speak to the manager after I got my sizeable ($83) order and told him how poorly this reflected on the whole establishment and to " get your act together. I will NOT be patronizing this restaurant again. read more

I was patiently waiting for my food because I k ow it could get busy I ask the cashier girl who had started making my order but had it sitting there opened getting cold and exposed to whatever was that my order just sitting there getting cold and she snapped yelling I need ro be patient because they have alot of order.I told her I understand that but why is my food sitting opened and getting cold.she told her manager to handle me before she handles me which I didn't take lightly because that's a threat. I often come here all the way from frackville pa because it my favorite place to get chicken and i was never treated in this manner I don't know her name but I do know that she was the only non Hispanic person there. The staff ended up taking over and making my food fresh and I appreciate that but she need to be handle because that's not how you treat customers. I'm actually never going back. To the rest of the staff I appreciate your kindness read more

The absolute worst food establishment not only in Hazleton, but on the planet. I'd rather eat trash out of a garbage can for dinner than waste my money here. It boggles my mind how this place is even still open. The owners should be ashamed of themselves. read more

Manager-please train your staff or take your job more seriously, create checklists or something. Ordered drive thru, simple order. Blacken chicken strip meal, side of fries, add a mashed side. They forgot utensils, napkins and my side of mash. Was already on highway when noticed all was missing and not about to drive miles to turnaround. I guess I should check bag before pulling away. But didn't think they could screw up a 1 meal order read more

Worst food ever this by far has been the worst Popeyes ever. Whenever I went into the drive thru and I had to wait 30 mins for my food this is pothetic and I suggest not coming here to this Popeyes. The service was bad, and gave attitude and by far they even said to me that they are not serving to lesbians this is ridiculous do not come here read more

Popeyes Louisiana Kitchen - Food - Fast Food Near Me - Hazleton, Pennsylvania

1) Dreadfully slow drive through. I watched 3 cars leave because they were tired of waiting. 2) At mic - I was told regular strips not available. Ok. That's fine, I'll take spicy with red beans & rice. 3) At widow. We are out of rice now too. (It's why I picked Popeyes) - choose fries I need a dipping sauce - cashier said she put a sweet heat on the bag. Not what I wanted either. I wanted a mustard but the middle eastern woman couldn't understand. She kept saying "sweet heat in bag". 4) Leave and try chicken...It's burnt. I threw the whole dang box in the trash. I had a biscuit and sweet tea for lunch. I stop here often as it seems every time something is wrong. read more

They could get more friendly service. The food don't even taste like it was fresh it tasted old and like reg. Fried chicken. There was a lot of tension in the back where they work. They were cursing. I'm very disappointed I always came an hr. Away for their chicken. Just another place that's going downhill and won't return. read more

Ordered one chicken sandwich that all took 38 minutes . They must of went to the farm to get the chicken I guess what a joke

Oily. Completely lacking of any flavor. Conplete waste of money. I got the go to, nuggets and fries. Just soaked in oil. So gross

They ran out of rice for red beans n rice, which was the sole reason I came to share this awesome dish with the Parke family but they trying out here :') read more

ZERO STARS!! This is the worst fast food place in the area. Do NOT come here if you are in lunch!! They take forever to make one chicken sandwich. Ambiance = bees flying around and they don't seem to mind the drive through window be swarmed by them. Food is not to order and then you have to wait for them to correct it or attempt to get a refund. Save your time and money and go somewhere else!!! read more

The Popeyes by Lauerel Mall chicken food is always fresh and good. The place is very clean and delicate including restrooms.

Placed a mobile order literally at 4:20pm(because we know it takes them forever), went through the drive thru at 5:35pm to pick it up to be told that they are making it now LMAO. What a joke! I also work in the fast food industry and this is literally simple as hell to do. Need a whole new staff imo. There's no reason it should take a damn hour to do a mobile order. If I could give 0 stars, I would. read more

Worse Popeyes ever bought a 14 piece chicken got 8 piece I told him fry's and Mac and cheese got Mac and crush potato

There were no drinks other than diet sodas and water. We waited 10 minutes for food in the drive through, the car behind us in line was served first and our food came to us cold. When asking for barbecue at the window, the employee said "Yeah, I know what I'm giving you." and proceeded to forget my barbecue sauce. Then when the food arrived, the fries and mashed potatoes were missing as well. Inside the restaurant when asking for our missing food, another employee said "I know you got your fries because I made them" which was untrue. Then, instead of a large mashed potato, we were given 3 smalls. Overall, a very unprofessional experience due to poor business ethics. Will not be coming back to this Popeyes. read more

We are new to the area, less than a year. The Popeyes near our old place was amazing, so we were excited to have one here now. However, in our 3 visits so far, it has been a major failure each time. Visit 1. Out of chicken. Yes, you heard me right. Completely out of chicken we were told. So we left. Visit 2. Out of tenders, only regular chicken. But out of spicy, only mild. So we ordered that. It was ice cold. They also had no Dr Pepper, and no sauces. Like zero sauces of any kind. Visit 3. Our chicken was cold again, and our fries were cold and soggy. Again, no sauces for tenders of any kind, and lady made us feel that it was somehow OUR fault. So needless to say, that was strike 3 and we wont be back. Very disappointing read more

Tried to order multiple different things because they didn't have a single thing we were trying to order, the dude taking orders kept screaming "HUH?!" at us. He sounded like he was stoned as hell. Jumped back and forth on telling us he had some things then not having those same things, shit was unreal.... Tried calling the store from 2 different numbers 4 times to complain and nobody picked up. Lol read more

Did not have much food made. This Popeyes also has very bad service...cranky attitudes too.

Absolutely awful. Placed a mobile order and almost everything was messed up. They forgot the five piece meal. They forgot my biscuit side. They put pickles and Mayo on my sandwich even though I put for neither of that. They have me a water bottle instead of sprite but didn't even ask me what drink I might want instead. Rude and terrible. It's always like this. read more

Let me start by saying I am from Florida and eat at Popeye's every once in a while. In Florida, the food has always been fresh and delicious. I stopped at this particular location while visiting the area. I went inside to place and pick up my order. The place could have been cleaner but I was hungry and always had a good experience with Popeye's in the past. I noticed the man preparing the chicken had gloves on but he was touching everything with them including his hair. A young lady working in the back opened some sort of package with her teeth. They were out of cole slaw which is something I happen to like from this place but I ordered other items instead. It took a good 15 minutes to get my food. There wasn't even a crowd inside. When we got the food to my family's home we noticed that instead of getting all dark meat which I ordered the order was instead ALL white meat. The chicken seemed old, overcooked, and chewy. The mashed potatoes had dry lumps in it and had maybe a teaspoon of gravy in it. The mac and cheese tasted like it was cooked two days ago. I called the phone number on the receipt and was told to come back to the restaurant and get my money back. So I drove back to the restaurant, about 10 minutes away and was told that I in fact could not get a refund but I could get more food. Needless to say, more food was the last thing I wanted. I took my receipt and called the Corporate office to try and get assistance.....that was three days ago. Still haven't heard from anyone. I would not recommend this location to anyone. read more

Popeyes Louisiana Kitchen - Dried up mac and cheese - Fast Food Near Me - Hazleton, Pennsylvania

This is literally the worst fast food establishment I have ever seen. You place an order the staff doesn't even listen, they just give you whatever they want. Food was also terrible 0/10 experience read more

Out of butter out of salt forgot my corn on the cob place is a disaster oh and they forgot my honey. Most of the drinks their out of. Couldn't understand the lady through her thick accent. Hate this place. Thanks for reminding me why I never come here. read more

Fantastic service, great workers, amazing customer service, will definitely be back to this Popeyes

I love Popeyes food but had a horrible experience at the one at 556 Susquehannna Blvd, Hazleton, PA. I wanted to treat my daughter and family to a Popeyes meal so we went thru the drive thru being that the dine-in was closed. It took 20 minutes to get thru the line ( in the rain no less) to finally place our order with someone who hardly spoke English. It was horrible. We're told they only have diet drinks so we get no drinks with our combos and no discount. We get to the window to pay and are told it will be 8-10 minutes to cook my blackened chicken strips and to pull forward. They would bring it out with the rest of the food. We sat there for another 25 minutes. We got out and banged on the door, tried calling with no one answering before we ended leaving and going to Wendy's across the street. Ridiculous service, my god. They had no problem taking my money but couldn't bring out the food. We'll never go back there again. read more

This is the worst Popeyes location I have ever been to, staffed by rude teenagers. Their bathrooms had overflowing garbage cans and no hand soap. The drive thru was terribly slow, it took a few minutes for someone to answer in the drive thru. They parked me since I had a large order and I spent 10 minutes waiting for someone to bring me my food. I ended up walking inside and a rude woman said they had no idea about my order and bring the receipt so they can see. Another 10 minutes later they handed me a bag of food but none of it was correct, they gave me pieces of chicken rather than tenders. All the food was burned and not appetizing at all. The staff were terribly rude. Avoid this restaurant, it is dirty and unfriendly. read more

The coleslaw was foamy. The soda dispenser was empty except for Dr. Pepper. Lemonade machine empty. Counter service was disorganized and handing out wrong orders. Chicken sandwich was THE BEST I EVER HAD but with an experience like this, maybe I'll stick to McDonalds. I tried coming here yesterday but they were closed in the middle of the day and someone from inside came out and yelled at me for trying to wait for them to open back up, since they said it would only be for 15 min. Maybe it was the universe trying to tell me something. read more

Literally how stupid are the people that work here, I just ordered a 5 piece chicken and when I got my order there was literally no chicken in the box, just fries, how the fuck is that possible and also there was no ice in my drink all, so obviously my drink was not cold, I didn't think it was possible for a human being to be this smooth brained! read more

Oh wow! What can I say about this hell hole!... I came here with my girls after the hazleton fair By the movies theaters... had a great night with my chicks but coming here was a MISTAaake!!!! Not only did they mess up my order but my chicken tasted like some flipping leg hair!!! Yuck!!! Never coming here again. I wanted some fine quality chicken... guess y'all will be seeing me at KFC from now on. Thank god im moving to Tennessee this week! Bye Popeyes read more

Ordered 8 piece chicken at $8.99, 4 biscuits and 1 side, total came to $19.99, why??? I called talked with the manager, I explained how did 8.99 shoot up to 20 bucks? She immediately dismissed the price, told her she'd better go look at her drive thru board and then she hung up on me. I was polite, but she obviously doesn't like being corrected. Poor, lousy even, management. read more

The service was probably the worse I ever had at any restaurant. I'm waiting for my food, as customers are constantly coming up because they got their order wrong. I order a 4 piece combo and didnt get my fries. Or a spork for my Mississippi mud cake. That I waited 10 minutes for. And the food wasn't that good. I'll never go to a pop eyes again read more